stephenの3つ星レビュー:
Everything started out as 5 stars. Bill is very responsive and he even came out the same day and worked with me to schedule me in to accommodate my work schedule. Originally, he didn't have any available appointments and mentioned that the soonest he would be able to get to me was the following Tuesday because of the holiday yesterday. He also mentioned that he was going out of Town as well but he did me a solid. My garage I will admit for sure needed more than one thing probably to be fixed. Either way, I felt the springs is usually the culprit which is common for it to go out as I have experienced in the past. However, because visually it didn't seem like to be the case and of course trial and error is usually how these things go. Bill's suggestion were two options based on my situation. It sounded like the rail/shaft was stripped and I could pay to have that fixed for cheaper or the other option where I can take the opportunity to also upgrade my garage opener as well and there's a new law about having a back up battery blah blah blah. I figured why not do an upgrade anyways since I was already thinking to do it but was waiting for the garage opener to break. Bill was pretty sure that, that is what should solve my problem. So I agreed to his price. Price was okay but not the best but wanted to give Bill the benefit of the doubt and I don't mind to pay for good customer service and work. He came out the following day a little past 5pm and did the work and when he finished I still had the same problem. Again, I mentioned I had a feeling it was more than one problem. Either way, Bill couldn't have solved my problem at that time. He wasn't prepared nor did he make the correct and complete assessment of my situation. He realized this and said that All I needed was to get springs from Home Depot. I asked well if I go get them can you install it. He said he was sorry that he had to go to his other appointments and get on the road to take his vacation etc. I was a little upset and irritated at this point and usually I would make a big stink about it but decided to take the high road and just complete the job myself and just get my garage working. As he was leaving he said "hey if you can't get it to work by Tuesday call me." I went to Home Depot and they did not have my springs in stock and had to place an online order for them. The next day I decided to call another repair man and they did an assessment, a more thorough one and Bill was way off. Definitely, more things wrong with my garage as I suspected and they all made sense. Also told me that the garage opener that Bill sold to me it's not really meant for my garage type because of the weight of my garage door. Made sense since the last garage door I had is the same kind that this guy recommended. That was the moment I felt scammed and Bill left me hanging. Smh... lesson learned always listen to your gut feeling. Bill talked more about this new garage opener than anything else and seems like this is where he makes his money. He eye balled everything and didn't really assess what was really happening and just assumed. Not sure if my incident is isolated because of timing compared to others and their reviews but I wouldn't recommend Bill and his service
Gonna meet in the middle here. Bill reached out to me and came back out and made it right. Turns out the garage opener unit he sold me was unfortunately defective. He swapped out the unit and did some adjustments to my garage door. My garage door works great now but all in all took another 4 days because he didn't have an extra unit and had to get me another unit somehow. I contacted him on 10/9 and my garage door finally fixed on 10/21. I would have gave 5 stars if fixed from the start and I would have gave 5 stars if fixed immediately on the 2nd attempt but because of the extra wait time I figure to meet in the middle at 3 stars.
