Ace Roofing SF

The roof of our multi-unit building in San Francisco was in desperate need of replacing. After speaking with several contractors Luis from ACE Roofing was the clear choice. Luis was the most responsive, clear in the scope of work, and competitively priced.

Luis and his foreman Lucio were easy to work with throughout the process. They were efficient, responsive, and went above and beyond to deliver quality work. I am thrilled with our new roof and would use them again in a heartbeat.

Received a response from the owner of this company. (See screen shot) So we wasted the contractor's times? Because they didn't show up the house at the scheduled time??? We stare a wall with a neighbor and we could've gotten permission to access if need be (which we did with our other contractor) How is this illegal work?

Absolutely loved this business they did a great job ! Luis was amazing and so was the team, they were fast and efficient and straightforward with costs. I 10/10 recommend and will definitely contract them again for a future job. Again can't stress how much I loved Luis and his team. Absolutely love my skylights!

Ace Roofing quickly inspected my leaking roof in San Francisco. They promised a quote giving the option of roof repair or replacement. I did not get a quote and followed up a few days later. They again promised a proposal "within a few days". No estimate or proposal after 10 days so I hired a different company (and they did a great job).

Ace did great work for me to install 3 sky lights / windows. They were also flexible when there was some delay to the materials being delivered.

There was some initial hiccups in communication, but later on when I started to work with Luis directly the communication became smooth. Luis helped me to address concerns on fit & finish of the roofing, identify a sub contractor and made sure his team did a good job.

Ultimately I am the proud owner of a new re-roofing and 3 skylights.

Owner, John, is really unprofessional with his work. His guaranteed 10 year warranty. He claims his 10 year warranty is a promise to fix his roof.

A typical Roof fixture will consists of removing all the materials from the beginning including the gravel. They left the rocks on top and just layered shingles on top to cover the roof.

Second, we asked him to install a gutter pipe which was installed uneven. We've asked John to come twice to fix the pipe because it's holding water up there and will cause leakage. He insisted that it was our fault that we are doing construction work on the house and blamed the other contractor that caused the leak...If the gutter is uneven and not flowing through...how would it be the other contractor's fault if they were working on interior design? (I'd like to reiterate that the Gutter installation they provided is the reason causing the overflow of water to leak through the roof)

We've called multiple times with no response. I've asked him to schedule some time together to look at the piece together and yet he's not willing to show up. He sent his worker over and claimed that it will cost additional negating his 10 year warranty fixtures.

I understand how Felix's comment on 12/31/2022 in regarding poor customer service and attitude really plays a factor in his "business"

When a job is complete, he will call you multiple times to ask for a great review online, but when something happens. He is no where to be found.

We ask for him to come take a look at the roof again and if it was the contractor's fault, we will be glad to fix and pay for it ourselves. Unfortunately, a year later after his fixture and he is nowhere to be found.

Overall his roof fixture estimating about $15,000 with additional fees. I'm guessing 10 year warranty does not matter once you're reimbursed and disappear.

As he continues to focus on the roof...the main problem is the gutter installment which is installed uneven. That caused the leakage. He stated there's a ceiling fan in the house...which Daly City is cold so there's no fan. Continuation of false accusations is not a strong ethical business. For future references for others, I'd highly recommend alternative options. Money is not the problem when it comes down to both parties with an agreeable term. But the work done and promises was falsified.

The roof is not leaking where kitchen fan is installed but the front of the house where the gutter was installed....kitchen fans are directed to the side of the house and not towards the top of the roof. Any contractor would understand if you cut through a roof it will cause leaks...

Luis did a great job to do a repair at me and my husbands apartment complex, he was very communicative and very helpful explaining the process. I would recommend Ace roofing to anyone in the Bay Area

Update: 12 31 2022
The roof top that they did leaks again within a year and the person refused to come back and fix it. He said there are 150 people called today but he remember my voice and I'm the person who left him a bad review.

Still, poor customer service with a lot of attitude and poor job that leaks with in a year.

I live in a 5 floor building in the mission area, I called ACE Roofing while it was raining because I had a major leak in my living room. Luis came out and explained in detail on why I had a leak- the drain area had to be waterproofed. Luis was very thoughtful and had his team the next day over to do the patch before the next storm. Him and his team were very nice and best part is that it hasn't leaked ever since. I recommend Ace roofing - fast, efficient and fair price!

Frustrating experience and total waste of time:

I had a dreadful experience with Ace Roofing. My roof was leaking in October. After an initial visit by Luis, I was promised an estimate within days and was left in the dark for weeks. After reaching out multiple time for an update, they claimed to be working on it, only to later inform me, 3 months later, that they could't provide an estimate. Meanwhile, my roof continues to leak. Terribly unprofessional and a complete waste of time.

If they can't even manage estimates transparently, I would never trust them with my roof. I wished I had taken a better look at their reviews as this seems to be a recurring pattern. Avoid at all costs.