All American Appliance Repair

Thank you Taylor for an excellent job on repairing our Thermador oven. you were able to find out what the problem was quickly by troubleshooting your way through. You are very knowledgeable about maintaining the range. Thanks again for discovering it was an extension cable that was the problem and letting me know it could have eventually shorted the relay board or done more damage eclectically which is more expensive to repair.

We've used Freddy in the past and have been happy with his demeanor and knowledge. This time he came to look at our Microwave, after the problem was explained, he stated that it was a 'glitch' that he wouldn't be able to repair, as it only happens 'intermittently'. A few touches of the buttons later, he reiterated that it was something that was very ODD but a non-fixable problem at that time. Fine. Then he proceeded to charge us not only the $75 fee for coming to the house, but and additional $75 for "work provided?"
It's our belief that if someone comes to trouble shoot and in 2 minutes decides it can't be fixed, why charge an additional fee for not doing anything?

Yes we paid it and yes we feel ripped-off.

Used All American Appliance Repair as they were one of the Thermador dishwasher authorized repairers that had a reasonable rate. They were able to diagnose my issue over the phone and ordered my part ahead coming to perform the work, which saved me time. Taylor was fast, efficient, and very knowledgeable. Best to call vs using yelp/online, the office manager was great to deal with.

The Best !!
John serviced two units at my home and he did a fantastic job. I highly recommend this company.

A service tech arrived. He unplugged the electric cord, waited 3-4 minutes, then plugged it back to the outlet. He demanded payment and left without identifying the problem. I had asked about parts availability/delivery time, whether he should open up the control panel, should there be a reset which (he did not know how to do)... He literally knew NOTHING about the appliance!

A week later, I received an estimate. The repair would be MORE THAN A NEW REPLACEMENT!!!

i don't often review but john deserves one. i had an issue with 2 burners on my stove, enough that i couldn't youtube fix it myself. john came out, already had parts ordered, confirmed his diagnosis he had partially guessed from my call and fixed it quickly. he was personable, happy to explain his work to a curious home owner (me!) and very conscientious of the clock. super trust worthy. would recommend and use him again for any of my appliances. well worth the fair fee. felt like a transaction of the past, knowledgeable, friendly, fair and efficient. many thanks john

Service was scheduled within the same day of the request and provided in less than a week's time. John came over to repair my new Viking range and was responsive, helpful and provided excellent service with clear explanation and resolution.

Excellent company w/ amazing Customer Service. The rep John was excellent with his communication and he was on time and very helpful with our oven repair. We would highly recommend to our friends and family. Thank you AAA Repair for such great work.

I paid $950 to another Thermador service provider to come troubleshoot my column freezer. He said to change the control board as it will take care of all the issues. Changed the control board and freezer was still not making ice. He said it needs 24 hours. Still no ice. We had asked him to check to see if the water filter was inserted properly which he said it was. Wrong.

Called All American Appliance and Freddy said the water filter was not turned all the way to engage the water. Don't waste your time and call All American the first chance you get.

My Dacor PCS130B single wall oven wasn't heating. The bottom bake heating element wasn't working. I tested the continuity and the heating element works. I called All American Appliance Repair on Monday and first available was Wednesday 3PM - 5PM. Freddy called at 3:15 PM to let me know that he'll be at my house in 15 minutes. He confirmed the continuity and after opening the bezel, he found the relay board solder had come off on the bake side. He told me the board is discontinued but he can solder it back. He did that and solder more places. He helped my wife clean the dust off while the bezel was removed. Replaced everything and tested the oven. Everything works! Freddy was friendly and professional. Even pointed out that our oven door hinges needed replacement (which we knew but procrastinated up until now).