Austin Animal Center

Service: I dropped off a momma cat for SNR, and the process was easy and quick--done in just 20 minutes during their 11 AM to 1 PM intake window.

Process: 1. Use a QR code to check in. 2. Fill out a form with your contact information. 3. The staff takes your paper and your cat. 4. They return your blanket and trap after their internal intake.

Staff: Ginger was fast and efficient, making the process smooth.

Overall: I appreciate the important work they do at this pet resource center. A great experience with friendly and efficient staff.

we would like to give The Austin Animal Center an enormous thanks for everything including giving my cats proper attention and care, providing them paperworks for transport and extending our reclaim days.

Special Thanks to Melody Courtney for helping us with my 6 cats to go home. Thanks for going above and beyond and for giving us wonderful support.

Thanks to Officer Billy Burgess and all the crew of Austin Animal Protection who helped trapped my cats during and after our mishap.

We will be forever grateful!!!!

The Austin Animal Center (AAC) is super organized and has so many different options to choose from. When we arrived to the center, we had no idea where to even begin. Luckily, the employee that helped us was super helpful and cheerful. She explained how AAC's pet viewing system works, and even provided a useful (& accurate) map for us.

You'll find dogs and cats of all sizes and occasionally, a chicken if you please. The kennels are kept pretty clean here compared to other shelters I have been to.

Unfortunately, I can't speak for the adoption process itself, as we never found exactly what we were looking for.

If you ever have any donations, such as gently used toys, comforters, dog supplies, etc, you can drop these off in the front.

I went to adopt my puppy with my boyfriend on a Friday after finding one we really liked on Thursday, but they don't release dogs into your care unless they come in neutered or are neutered at the shelter. We set an appointment for him to be neutered the following Monday, and to pick him up later that day. We get to the shelter super excited to adopt our puppy, go through all the paperwork, speak with the desk person about his post-op care, etc. As soon as it's time for our puppy to be brought out, we are told they pulled the wrong one to neuter. We now have to wait a week for the next available neuter appointment. How do you mess that up? How do you not ensure what dog is receiving what treatment? Upon being told so, the front desk lady said "we've gotten new employees it was probably them" What? Terrible excuse. Extremely unprofessional and disappointing.

My dog had bad stomach problems on Monday but the best they could apparently do was an appointment Friday afternoon. I phoned back but no help. Finally had to phone a different vet.

I have gotten a cat and a dog from this location during the summer when they waive adoption fees because they become over loaded with pets. I love both my animals and they made sure we were well informed of any issues they might have. Staff are friendly and helpful (they ask a lot of important questions to make sure you are a good fit) and the app they have is easy to use. 10/10 I would recommend looking for your best friend here.

Talked to some four eyed Freak in the front that thinks it's funny to grab papers out of my hand aggressively. If he's stressed out at work or if someone or something ruined his day, he shouldn't be rude to other people. They also gave misleading information to me. Please train your staff better.

This is where Miss Sophia came as a pup, abused and mangy. How wonderful for me! This place lets you find just the right pup and become a forever home! My pup needed extra TLC, but such a joy!
The staff is amazing and the work that they, and the volunteers provide in caring for and training the animals is remarkable. They actually can tell you about the animals personality. Animals receive medical attention prior to discharge.
Great experience and large turnover of animals...so find the one that's just right for you!

I started to volunteer here last month. The city finally had started to let volunteers come back and to be "hired" since the pandemic. Everyone is required currently to wear masks while in the building.

The volunteer program so far has been informative and I think the staff and volunteers care for animals. As a nonvolunteer, anyone over the age of 18 can walk a green dot dog. There are colors assigned to each dog to denote behaviors the dog exhibits.

The shelter has dogs and cats. Sometimes they also have bunnies, guinea pigs, and reptiles. I would definitely recommend coming here if you are looking for a pet, need to rehome your pet, or are financially struggling to keep your pet.

We adopted two cats about 1 and 1/2 years ago on a whim, which was the best decision of our lives! We got Hades and Pan who are siblings. When we first saw them they were skinny, young, and shy but still played with us in the cat room. My partner was in love and decided that we were indeed taking them home to be apart of our family! The staff was awesome and very knowledgeable about their animals, and gave us a heads up they weren't sure how they'd do with a younger kiddo and may be nervous. BUT they were the exact opposite ;). They have been loving, outgoing, people friendly, playful and the light of our lives. They do extremely well with our 5 year old all things considered (we all know cats don't have the same patience as a dog lol) and have never bit scratched or even hissed at anyone. We like to go every once in awhile to play with the cats and give the dogs some exercise/attention. Definitely recommend adopting or even fostering as they need it now more than ever with the distemper outbreak! They are up front, honest, and spend time with their animals which tells you they care and they are doing their best to serve our community. Thank you so much for these two loving kitties!!!