BayCity Appliance Service

Our full size Maytag washer (which is stacked under a full size Maytag gas dryer in a very tight alcove) had been faulting with the E01 / F09 error. Nash and his brother were able to wrestle the W/D out of the alcove, take off the washer's back panel and resolve the drain issue. They did a great job and my dog loved them too! BayCity Appliance is in my "Go To" binder now.

I called and scheduled their service to fix a leaking washer. Nash came by, respectful and very friendly, he immediately went to work in diagnosing the issue. He suggested a fix that he's about 80% confident but after getting a second opinion, turns out his diagnostic was wrong and now the washer is fixed.

After all of that, here is the reason why they are still getting the 5 stars, after knowing this misdiagnose Roshan reached out and refunded the diagnostic fee immediately. All of these yelp reviews about honesty and integrity, yeah they are all true, I experienced it first hand. For sure, I will use them again in the future, because I know they will treat me right.

It was Friday, December, 26, the day after Christmas, when my Bosch washing machine broke. When the washer beeped to signal it was done my laundry was soaking wet. After I set it to spin cycle I discovered the problem was that the washing machine drum would not spin.

I first called Bosch. The good news was that they had a repairman who serviced my area; the bad news was that he was not available for 18 days.

Next, I called the appliance store where I purchased the washing machine. I was considering just replacing it. They recommended I have it repaired and they provided the name of a 3rd party repairman. Unfortunately that business was closed until the following Monday. (I left them a message but it's a good thing I didn't wait because when they got back to me they didn't have a repairman available for over 2 weeks).

Next, I found a website where I could enter the type of appliance I needed repaired with my zip code and get a list of companies that repair Bosch washing machines. The first company on the list was Baycity Appliance Service. I called and left a voicemail.

A few minutes later Rochan from Baycity Appliance Service returned my call. He told me he could be at my home that afternoon to look at the washing machine. That was a big relief, but then I told him I wanted to check his Yelp review first. Rochan explained that he has recently relocated to this area and didn't have any Yelp reviews yet. He provided his website address and told me about his training and experience. I was hesitant because I have always found Yelp reviews very reliable, but I wanted to get my washing machine repaired ASAP so I decided to trust him. Fortunately I was not disappointed.

We scheduled an appointment for later that day. Rochan arrived at the scheduled time and quickly diagnosed the problem. I could tell he was familiar with Bosch washing machines. He needed to order the repair part and said he could get it early the following week, and he provided a quote. The following Monday afternoon Rochan notified me that the repair part had arrived and he installed it first thing Tuesday morning. After he removed the broken part he showed me the broken part and the replacement so I could see what had caused the problem.

I highly recommend Rochan because he responded quickly, accurately diagnosed the problem, and made the correct repair as fast as I could have expected. I hope I don't have any more appliances that break, but if I do I will call Rochan first.