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Verified by Business
Electric Appliance Repair in 123 reviews
Washer Repair in 47 reviews
Dishwasher Repair in 11 reviews
Gas Appliance Repair in 5 reviews
Dryer Repair in 49 reviews
Refrigerator Repair in 14 reviews
Range Repair in 6 reviews
Freezer Repair in 2 reviews
Review Highlights
“This was the second time this year I've used City Appliance (my washing machine was leaking two months ago).” in 10 reviews
“They made it out within a few hours and Edward diagnosed the problem (clogged air gap) within a few minutes.” in 14 reviews
“The cartridge in our dishwasher that holds the detergent was broken and Dimitri arrived promptly within the window promised.” in 10 reviews
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About the Business
Important to all our customers - we provide in home repair service only. Our mission is to provide the best possible appliance repair experience for our customers, we require our staff to undergo regular, ongoing training to fully prepare them to fix any malfunction that might be afflicting your appliance. With countless jobs under our belts on all types of makes and models of appliances, there isn't a single broken appliance we can't handle. Thanks to our hard work and dedication to training and preparation, you can feel confident knowing that we show up to the job fully equipped to fix your appliance. Our company services almost all models of appliances: Admiral, Ariston, Amana, Asko, Bosch, Electrolux, Fisher & Paykel, Frigidaire, General Electric or GE, Gibson, Hotpoint, Jenn-Air, Kenmore, Kitchen Aid, LG, Miele, Maytag, Samsung, Siemens, Viking, Whirlpool and More. The main specialization: Kenmore dryer repair, Maytag dryer repair, Whirlpool dryer repair, Bosch dryer repair, Kenmore washer repair, Whirlpool washer repair.
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Overall rating
162 reviews
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- deep m.San Francisco, CA010Aug 21, 2024Updated review
They were able to fix our refrigerator in almost no time! And when we called to tell them that they needed to move it a few days later because it had been placed too close to our counter they came back very quickly and moved it for free!
Helpful 0Thanks 0Love this 0Oh no 0Jul 10, 2022Previous reviewCity Appliance is the best! They've been able to quickly and reliably repair our ancient Asko washer many times, and this time was no exception. When Aziz arrived (on time!!), we were expecting that he'd assess the situation and make recommendations for repairs needed, but he quickly found the source of the leak and actually had a suitable replacement hose with him. He replaced our leaky hose, and then tested it several times to make sure it was the right fix!
Thanks City Appliance and Aziz! - Lillie E.San Francisco, CA16Jan 5, 2024
We called City Appliance Repair and surprisingly got a same day appointment. Our washer stopped short of finishing the spin cycle and all the clothes were wet.
Leon showed up on time and was very professional and knowledgeable. He was able to quickly assess the problem- debris from my pet's bed and pads had clogged the hose. Leon fixed the problem and only charged us for the service fee of $95.00. What a relief that was. We had no idea it was a simple fix! Thank you Leon and thank you City Appliance Repair. I would give you 10 stars if I could. Happy New Year!Helpful 0Thanks 0Love this 0Oh no 0 - K. E.Cambridge, MA05Jan 13, 2024
Used for dishwasher repair. They were fast, with same day service, knowledgeable, and quickly able to fix the issue.
Helpful 0Thanks 0Love this 0Oh no 0 - John H.San Francisco, CA42312Sep 20, 2022
Stove wouldn't stop clicking even when the burner was off. I called in desperate to have someone come out ASAP. Omar was super helpful and trustworthy- he gave me a likely diagnosis (water leaked into burner, which might be causing a short), a suggested fix (turning off the breaker to stop the clicking and give the stove a chance to dry), and booked me an appointment for as soon as possible just in case. A day and a half later, the burner had dried, the clicking stopped, and I was able to cancel the appointment free of charge. Incredible service and support - I will ABSOLUTELY call City Appliance next time, because they showed true care for me as a customer rather than just fulfilling a request and taking my money. This is true customer service leading to long-term loyalty. Thank you Omar.
Also important to note- the price quoted to me for the visit & potential work was totally fair and in line with what other companies quoted. Give City Appliance a call if needed!Helpful 1Thanks 0Love this 0Oh no 1 - Mark A.San Francisco, CA7581Jan 4, 2023
The technician was friendly and knowledgeable.
He explained the various options for fixing the dryer. He also offered a few things to keep an eye on with the washing machine which was purchased as the same time as the dryer. He explained how a few different parts might begin breaking down causing the same error message to appear and require a repair.
I will call them for any future appliance repairs.Helpful 2Thanks 0Love this 1Oh no 0 - George M.San Francisco, CA06Jun 24, 2023
Leon was the nicest and highly efficient man. He came over to repair my dryer, which had become insanely loud. He expediently fixed it and thus saved me from getting a new one. Highly recommend this outfit.
Helpful 0Thanks 0Love this 0Oh no 0 - Pepé H.San Francisco, CA717Nov 15, 2021
Two years ago the price was $85 for him to come out and not be able to fix your appliance. Now the cost is $250. Too expensive.
Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Art D.
Dec 31, 2021
Fake trash from a person who never used our service. Disregard.
- Vera Z.Alameda, CA01614Dec 18, 2021
My 5-year-old refrigerator stopped working and City Appliance sent a repairman the next morning. Aziz diagnosed it as an issue with the fan and expedited a replacement part which thankfully came in despite today's supply chain issues. When the fridge still wasn't cooling, he returned to investigate and discovered that the vent had frozen over with ice. Aziz communicated with me every step of the way and was determined to find the issue as neither of us wanted to see a relatively new appliance in the landfill. Thank you Aziz for bringing my fridge back to life!
Helpful 0Thanks 0Love this 0Oh no 0 - Kevin R.Walnut Creek, CA09Feb 15, 2022
Dmitry was fantastic. Great service as he provided a consultative approach to a tough dryer repair. My dryer is in a tight space and we had a great conversation about the options and pros/cons of the repair. He ended up working with me on a solution and saved me from having to get a new dryer. Very knowledgeable, positive attitude and great overall experience.
Helpful 0Thanks 0Love this 0Oh no 0 - E L.Burlingame, CA515010Nov 6, 2019
Avoid! I didn't even book an appointment , and they sent a technician to our house and wanted to charge us.
Their phone operator put both me and their technician in a bad place. When I called to inquire into pricing the phone operator said $70 for the diagnostic and after I gave my address she quickly changed to $85 for the diagnostic, so I said NO THANK YOU - please cancel and DONT schedule. 4 hours later their technician came by and wanted to charge us $300. The technician seemed like a really nice guy, but he shouldn't have been sent.
I can't speak to their quality of work, which I assume is good based on their reviews, but sending a technician over to a house that never scheduled is just plain WRONG.Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Art D.
Dec 31, 2019
We don't have any record of the job describing in this review.
Service call is always $85 and we don't go to the jobs which is not scheduled.
Please disregard .
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