Fix It People

I have a number of tasks that required a handyman and painter. John H. came today to perform all the handyman tasks and he did an excellent job. Very good work, and cleaned up all the residual debris, leaving my home spotless. He was respectful and kind.

Tomorrow the painter ... hope I'll be back on here afterwards with another excellent review.

We reached out to this company as we had a hole in our ceiling due to a leak that occurred and needed a handyman to fix a loose faucet and sink handle in our bathrooms, as well as a towel rack. The initial contact and consultation via FaceTime went well. However, this simple job turned into a nightmare.

The company sent an email indicating that their start time would be between 8AM-10AM for 2 days. On the first day, the technician texted us and said he would be late and arrive at 9AM as he had to pick things up from Home Depot. We found this text strange as why would he not be ready to start the job prior to arriving? On the second day, we asked the technician to arrive at 10AM, he said his management would have to approve it. We called the project manager back based on the text he sent us indicating to call him and we did not receive a response. Additionally, the voicemail was for another employee not the name of the individual who called us? The technician arrived an hour earlier and said his management told him to start at 9AM? Terrible miscommunication with their clients and internally. Not a good sign if they are unable to communicate internally!

The work the technician executed was terrible (e.g., he fixed the loose sink faucet and somehow made the handle crooked, fixed the loose towel rack, but it was crooked). Moreover, the fix he did for the hole in the wall was terrible. After the drywall was replaced and he started painting, he left paint spots on our wood floors, painted half the ceiling (we can see where he left off and where the old paint started), and left the job without waiting for the paint to dry to put back the electrical face plates, as well as push back the can lights on the ceiling.

While the company tried to make things right for us by sending a field technician to the house, all they could say was they would not charge us for this new individuals time to check on the issues we raised. Seriously!

Unacceptable customer service. We will not use this company again! Moreover, the project manager they assigned texted me and said he was new and was, "...still getting my bearings."

Finally, the last piece to this nightmare is the company sent us the invoice, which reflects a $30/hr fee for the technician to runout (charged 1 hr) and pick up paint? WTH!! Are we paying for consulting fees or just to drive to Home Depot, which is not far from our home.

Raul was on time and did a great job patching the ceiling drywall. In a short amount of time he was able to fix a few spots that had decent sized holes. I would definitely use him again.

Disorganized and flaky. Perhaps it is due to being short-staffed? If so, let me know. What prompted me to write this review is their constant emails sent to me about their "promotions" and "expansion" to the suburbs BUT YET, cannot seem to respond to my simple request. (By the way, I think it's great they are doing well, successful and are expanding.)
My experience:
1) I contacted them for a FaceTime consult few months ago. A time was set up but I had to cancel (which I take full responsibility). Then I rebooked it at another time/day. Well, that fell through because of a "misunderstanding." Okay, whatever...I moved on.
2) During the holidays, I kept receiving their email marketing blasts. So I decided to give it another go. I contacted them again, agreeing to a FaceTime consultation. But then, I received a text t some hours later after I booked an appointment, asking if I could send photos of items that I needed repaired (a simple torn 5 inch door trim). I sent them the photos and was told they would get back to me in a day or two with a quote. Several days passed, so I sent them an email inquiring whether they could do the job or not. I was told someone would get back to me in a day or so. Radio silence. At the time of this writing, it's been almost two weeks. And still getting their email blasts, indicating their availability.
All talks, no actions. Annoying and a waste of time.

Steve from Fit It People came today and installed a swing and floating bookshelves in my teens bedroom. He was incredibly thorough making sure the ceiling beams could support the swing. The shelves are level and perfectly aligned on the wall. Best part was he was done in 1 hour! Very professional and kind. Showed up on time and was respectful of my home. Pricing is more than other companies ($400), but crossing these tricky items off my to-do list was priceless. Will definitely hire again.

Outstanding work ethic. We had 2 separate jobs with Fix It People over the last year as 2 different houses. The first job was several drywall fixes including a warped ceiling. Perfection- and it helped us sell our house.

The 2nd job was our inept attempt to DYI a new sink. Sure we got it functioning, but still needed it scored against the wall, better water lines that weren't kinked, and it was leaking. Fix It People fixed it all- we are very satisfied and we recommend that you hire Fix It People!

We recently had several projects done in our home. We were very pleased with the communication in setting up the various tradespeople and all the coordinating of the many schedules in order to complete the work within our timeframe needed.
However, we are disappointed with one project in repairing our (tricky) cabinet hinges. The job was never completed, and no follow up as to how to solve the problem even though I had asked for an update on the situation. While I understand it is a challenge to find replacement hinges, we never heard back and are left with cabinets that are still broken even though we already paid for the work.

Wow! Where have these people been all my life? Are you tired of reaching contractor's voicemail and never getting a follow-up call? Are you tired of not being able to get the help you need in a timely manner? Are you tired of the lack of transparency in pricing? If so, run to FIP!

My experience with general contractors in the past has been borderline PTSD. From the anxiety of wondering whether or not someone would show up when they said they would to not knowing what to expect in terms of quality. I looked up highly rated contractor service on a whim and stumbled upon Fix It People. I figured I had nothing to lose.

From the start of scheduling your work, you reach a very responsive person on the other end. Tom got back to me right away and was incredibly pleasant and professional. Pictures were requested of the projects that needed work (didn't have to deal with someone coming over during a health crisis), and Tom was able to accurately assess and provide a reasonable quote . Everything else was then handled efficiently by Taylar, the project manager. Taylar ensured that all information was in the system and good to go so that there was no confusion or surprises when the technician arrived on the actual day which they were able to get me in the week after following scheduling.

The day of the project, technicians arrived within the indicated timeframe and ready to work. Masks were worn and technicians were very respectful and professional. I had a total of 4 technicians who came by on different days, and they all arrived early and ready to work. At the end of each completed project, they would call me to check their work and made sure if I had an questions or needed something to be redone.

I know that I will be using FIP again for all of my home improvement and repair needs.

Had a kitchen faucet and dining room light fixture replaced by Javar. So happy with the work he did. It took him about an hour to remove and replace our faucet and remove and replace the fixture. He did a fantastic job, wore a mask, and was very polite. We weren't sure we could properly do both jobs, and even if we could have (we probably couldn't have) it would have taken us an entire day at best. I'm very glad I decided to call in the professionals.

I scheduled Fix It People to move and install some light fixtures in my home. I am very, very happy with the work and with Fix It People.

Tom, the estimator was fast and thorough. The workers who came to install my light arrived right on time. They were efficient and knowledgeable and they worked quickly. They left my home spotless, too.

I especially liked that the lead installer took the time to mentor the other installer on some of the tricks of the trade. He was encouraging and patient with teaching and truly cared about his co-worker gaining new skills.

The quote was right on line with the final costs, too.

I plan on calling Fix It People again in the future. I was really happy with the work. Everything about working with them was a pleasure.

Had our home office painted. Raul did a great job. Walls patched & painted. Trim too. We love it.