IndyHumane

IndyHumane is the B E S T place in Indiana. I recently lost my dog of 8years, and I came here looking to adopt a puppy! The staff was very welcoming and greeted you and asked if you needed help. First thing I said was I was interested in Bacon and he was already out in the lobby. I took him home immediately. Best puppy I could ever ask for. Very healthy. Going back today to get the rest of his shots! Shots are only $20 a piece with some things a little pricier. They set me up for insurance for my baby that gives me 80% reimbursement of my vet bill and after today he'll be all good to go to live his best life. Thank you, IndyHumane.

We have come here for years but after todays visit we will go else where. The woman at the front was irritable- curt and rude.
She tossed the items we got on the counter = offered no bag and shorted us a free 1 month supply. Costs are high enough without an employee taking out her personal issues on paying customers.

I got my kitty from them and they had an amazing price, helped me get everything for her and explain everything to my husband and I! Debbie is amazing and helped me figure out a great rate for insurance.

Adoption went well but when you adopt a pet you are supposed to get lifetime free vaccines. They now have no appointments and will not return calls or emails.

We went here to look at dogs (we have wanted one for sometime now) and a empnamed Donna said we needed to look with intent. Donna was very rude and unprofessional in many ways. As she was just standing in the hallway making comments as people were walking in/ out of looking at the beautiful dogs. We went there for an exciting experience hoping to bring another piece of our home back with us, but instead left upset we were treated this way by Donna.

We took our two kittens to the vaccination clinic and it was a really easy, quick process! There was no wait and they took our two cats back together. The staff explained everything we needed to know and were very friendly. We will be coming back to get our kittens' other vaccines!

I was not able to make an appointment because there
spay/neuter clinic was booked up til Oct. and couldn't wait that long. They returned my emails promptly, and this last time they gave me two more veterinarian clinics which
1 could spay the feral cat the
next day. The Indy Humane Society was a great help.

I write this review as a recent adopter for my furry friend Jack.

I won't lie - finding a dog is a stressful process, especially when the dog you want keeps getting adopted. Again and again. It can be discouraging, but I like that they keep things updated live on their website with adoptable animals. It really benefits the people that have the time to take off whenever and get there before they open to stand in line.

Finally, after a few visits, I found Jack. He was so happy to see me for the first time - I knew he was the perfect match. The two volunteers helped me and were very happy and encouraging. After some time visiting and playing with him outside, I then began the adoption process.

It took about 75 minutes or so. Honestly, I was very unsatisfied with my adoption counselor. She was very intimidating, and I felt like she was almost trying to scare me away from adopting Jack, given his very short interaction with a dog that they attempted to interact him with. I mean, c'mon, if you were given up, transferred to a new city and then thrown into a random play area with a random dog, wouldn't you be a little stand off-ish too?

As Kitty B mentions in her review, the counselor honestly made poor Jack seem like he was going to be the meanest dog ever and that is far from the case. He's just a very shy, timid, stressed out pup that was overwhelmed and not ready to be socialized when he was forced to at the behavior analysis. Some of the counselor's suggestions were just almost too much for me too - she suggested I never tell my dog "no." ....what?

My one issue I have with them is never answering the phones. I work in nonprofits, so I get that times can get busy, but it makes me a bit frustrated when they use the excuse of being a nonprofit to never, literally never, answer their phones. Not a good enough excuse for me - especially given how many amazing volunteers they have.

I appreciate the services and products that they offer as well. I'm happy that they're available and that their mission is so important in the community. Customer service could use a quick brush up.

Anywho, the HSI is a good place to find your furry friend, and I hope to use their clinics in the future too. The volunteers were all very helpful.

I have been to the shelter three times for the same dog. They fill the kennels with unadoptable dogs and tell you to watch the internet to see if they are available. There is no way to put a hold or deposit.
Today the dog was on the internet as 'adoptable'. I do not live close. I took my dog for a meet-up. At first, they told me I needed an appointment for the two dogs to meet. This was never told to me on my prior visits.
I was told I needed to wait for a supervisor to approve the meet-up, so I sat and waited. I filled out the adoption application.
When she finally got to me, after many interruptions, she asked me if I was the one waiting to see the dog. Then she tells me the surgery for a neuter went badly and that he was in the ICU until at least Friday. I inquired if I would have to do the same thing as I did today, and she replied yes and that the dog would go out on a first come first served basis, meaning I would have to be there at 12:00 waiting for the doors to open again, and I would have to fill out an application again. I told her it was stupid that his picture was online. I had driven to meet him, based on their policies. I was even willing to pay the ridiculous $250.00 adoption for a stray that they didn't even know the breed or history.
I won't go back!

Since my initial review, my son and I have went thru the process of becoming official fosters for Indy Humane. Our experience has been so positive that I wanted to update my review to shine a light on their amazing foster program and veterinary staff.

Jessica Kanalos invited my son and I to attend her neonatal kitten care class, because she knew of our involvement and obsession with orphaned neonatal kittens. Her class was so informative and we learned a lot, even after years of caring for orphaned kittens ourselves. When she spoke about the support that Indy Humane offers their fosters, I wanted in.

This Fall will make 5 years that I've been involved in rescue. I've been frustrated in the past, mostly, with lack of resources and veterinary care with my previous partnerships. Since joining Indy Humane, we've been really impressed with the level of care that our fosters receive. We've had a medical emergency with one kitten and medical issues with a sick foster, and everything was handled quickly. Even an after hours emergency. We're also given all the food, medication and supplies that we need for our fosters and picking up more supplies, as needed, is easy.

Most times, when we go in to pick up and drop off, my son and I watch as that doorbell to drop off another abandoned pet rings, and rings, and rings. Every time, I am in awe of everyone working with me and around me. It is clearly a high stress job that does not stop. But everyone that I've encountered has been a pleasure to work with, friendly, helpful and compassionate.

My son and I both are definitely impressed with how Indy Humane runs their foster program and cares for the animals in their care. From putting obese cats thru water/treadmill therapy to providing behavioral training, they definitely take the welfare of animals seriously.