JSX

I have always wanted to try JSX. Well this trip afforded us the opportunity. The whole transition was so smooth. From the time we arrived, we were able to pull right in to the valet area which is right outside of the tarmac! The check in process was seamless and we took off right in time! The landing and takeoff were smooth. The flight attendant was attentive. Everything was great! My only wish is that the seats were roomier.

Flew JetSuiteX on my most recent trip to Vegas from Oakland. Currently, JetSuite only flies from a few locations which are all within 1-2 hours (they have seasonal locations.) JetSuiteX has a private terminal off most of the airports. What I liked most about flying JetSuite was the semi-private jet experience which made checking in, boarding, and the overall trip so easy! You avoid the chaos of long TSA lines, crowds, and the possibility of even losing your luggage.

There is a lounge equipped with snacks, drinks, tables, couches, and plenty of outlets while you wait for your flight. They recommend you arrive 20-30 minutes before your flight, which at a normal airport would be SUPER late. I don't think there is a limit for liquids and you don't have to remove shoes/jackets - nada. Your luggage is checked in for you and is ready for you right when you step out of the plane. Everything was a breeze!

The jet seats about 30 people with the option of single seats or pairs. You don't have to worry about sitting in between someone, woo! Lots of leg room and power outlets. So many snack options and complimentary cocktails, spirits, and wine available during the flight.

The only issue I had with my first time flying JetSuite was the delay in our flight and the obvious lack of attention to the cleanliness of the lounge. The announcement that our flight was going to be delayed (for an extra hour) was made very late (would've been nice to maybe get an email beforehand too?). The lounge was pretty messy.. empty cups, plates, crumbs on the floor - not sure why the staff didn't find it necessary to maintain a clean, appealing environment to its customers.

Other than that, the flying experience was great. I can see why people would choose the semi-private experience over other airlines!

Okay. I've avoided writing a review on JSX out of pure selfishness. This is my preferred mode of air travel and I didn't want anyone to know. But alas, it seems the secret is out. I'm sorry Yelpers for holding out!

JSX used to be called Jetsuite, but rebranded as JSX in early 2019. They fly Embraer planes that hold 30 passengers, making this a semi-private airline experience. They used to have limited routes between Vegas, Burbank and the Bay Area. But now, they have more routes to Seattle, Arizona and Orange County California. I fly primarily out of Oakland to either Burbank or Vegas. The extra cost is worth it to me because I've turned into an air traveler prude. This wasn't intentional mind you. It just happened without me consciously knowing it. I like walking on the tarmac and getting special treatment simply because I've chosen to spend more money in this mode of transportation. It's a commentary on our social norms really and I'm definitely self-evaluating myself as I write this.


There are issues only an air traveling snob would recognize. The snacks were out at the Oakland terminal once. And there isn't free parking anymore at the Oakland location. And they moved the check-in at the front, creating a bottleneck sometimes that - gasp - reminds me of a regular terminal experience. Oh poor me. Cry me a river dude!

There have been delays but I've always received word ahead of time. And I love the fact I can show up 20 minutes before the flight.

JSX gets 5 stars for polite staff and getting me safely to my destination and that's what really counts! And this is what we should all care about dear Yelpers, regardless of what airline we fly.

Great experience. Easy to make reservations, nice calm lobby, comfortable seats, good service, door to door with no terminals and craziness. Smooth from beginning to end. Once you fly JSX, you will wish you could do it for all trips! It spoils you quickly, lol.

This was an awesome airport experience.

I was so amazed how fast, efficient and stylish this experience was. We only had to show up 20 mins before our flight and there was no TSA to deal with!

We were seated in the front of the plane and I was expecting to feel some bumps because of the size of the plane. Shockingly no turbulence! Even over the mountains!

There were free drinks and snack and the landing was perfect. I will be traveling JSX as much as possible!

Finally got an opportunity to fly JetSuite X. It's been on my radar, and thankfully they had a Seattle flight that worked with my schedule. Now that I know / have experienced it, I'm forever ruined when traveling to Seattle

Tips:

-Lounge in Oakland is decently sized, but can easily fill up with multiple flights leaving (even at 7am). Don't come hungry / expecting a ton of options. They had a few cereal options and a standard hot drink machine (chai and coffee)

-Lounge in Seattle has a Cafe but doesn't seem to have any complimentary snacks or beverages? Didn't stay for long though

-Seat numbers are on the bottom of the armrests

-The single seats were the way to go

-Seats have power outlets, but no built in USB so you'll need your own brick

Simple to check in, Comfortable lobby, easy boarding. When you check in they do a swab check on your carry on.

The airplane has leather seats and a lot of legroom! We booked through Jet Blue and were put on JSX.

They have valet parking which is an extra cost.


We will fly again.

I flew out of town for the weekend (Friday - Monday) to Las Vegas. When I arrived back to Oakland and received my car from Valet I noticed it had been driven more then 5 miles (the valet lot is across the street). I then contacted on star which I had to pay to active and it gave details that some one took.... in my eyes STOLE my car on Sunday night and was racing it up and down the street as I have a sports sedan. I have contacted JSX and I received a reply at first but now they will not return my emails or calls.

We just landed at Oakland JSX coming back from Burbank. This experience was worth leaving a review. As I deplaned with my 10-month-old and 2-year-old along with my husband we were greeted with our 3 checked bags, two car seats, and stroller. The upsetting part is we also had 4 - JSX staff members standing looking at us while we struggled to gather our children and make our way up to the lounge. Once we made our way into the lounge, I asked a staff member why no one was able to help us. I was told that they were management as an answer.
The inflight staff was amazing and helpful but that deplaning experience was horrific. Didn't feel the whole VIP experience, to be honest, and saddened at management behavior. I wanted to love the whole experience but anyone who can see a mother struggling and not offer to help, well that speaks for itself.

They canceled our return flight over Christmas because our baby spit up in the aisle. We were traveling with 3 small children and certainly felt bad about the mess, but if you're relying on *being able to fly home* choose another airline.