Pinkberry

Yummyyyy! Great treat on a long hot day at the airport. Kind staff and fresh fruit toppings!

About two weeks ago, I stopped to try and get a small treat for two small boys on the way to our gate, who saw the Minions themed frozen yogurt and wanted to try. My first attempt through the line, a small elderly woman looked at me angrily and said they were closed. She looked at me like I was some kind of idiot for coming over, though I looked and could see nothing that indicated what time it would be open. Anyway, not even 5 minutes later, there was a line of people starting to order. I got back in line, and got the treats. The boys ended up wanting M&M toppings, so we came back through the line and I asked if it was possible to purchase toppings separately. The same lady opened her eyes wide and looked at me as though I had asked for her left kidney. She said it's not possible to do something like that, and why didn't I get the toppings when I first came? I tried to remedy the solution by offering to purchase another frozen yogurt, just so I could get the toppings for the boys. I said it twice. She ignored my suggestion and sprinkled a few M&Ms into the boys' cups, saying over and over: "I'll do it for the kids, but not you!" She was saying other things, but I zoned her out.

After walking away, my nephew asked me: "why was that lady being so rude?" I tried to sit and enjoy my meal, which we purchased next door, but the interaction left me feeling pretty sad and embarrassed. Her irritation or I guess negativity towards me felt personal, though I'd never met this woman in my life.

I had the white peach flavor yogurt with mango bursting boba, gummy worms(why not) and strawberries as my toppings. It was DELISH. The young lady behind the counter was very sweet, and kept the line moving rather quickly which was impressive considering the foot traffic at the airport

The one star is for the atrocious service.

There was froyo on the side of the cup. The server stuck a spoon to clean up the frozen yogurt on the side of the cup. That's not professional.

I asked for two flavors in the cup - white peach, and pomegranate. He only gave me one.

And the toppings were messy. There was strawberry pieces in the mango pieces at the cold bar. It's like he didn't clean up and organize it.

(I worked froyo shop previously, and we ensured toppings were cleaned up. We were immaculate). I just wish the server was properly trained or cared.

My froyo was small and the experience like many Yelpers commented was horrible.

I will not be back at this location. I used up $7 with dissatisfaction. I could go to a Starbucks and order a well made Frappuccino instead.

I remember back when Pinkberry opened its first location in Atlanta in 2010, and my roommate and I made a special trip to try it. The early days of fro yo! I love the distinctive tartness of Pinkberry, and a medium cup of fro yo with toppings is one of the cheapest food items one can buy at the airport ($6.53 including tax). Pinkberry is in terminal 2 next to the Plant Cafe. They share a staff, but I did not have to wait long for my treat.

It's been years since my first review and I just so happened to be in the same terminal again when I saw the Pinkberry and remembered back to my last experience.

I thought it was time to give them a try again since my kids wanted Pinkberry. The (Filipina??) woman working there was very friendly and kind. I would definitely return again thanks to her great customer service.

I don't think I've seen a plant based yogurt place like that. I treated myself to it and ordered Cookies and Cream flavored. It's delicious and does not melt fast. But tastes like regular ice cream!! While you're at the airport in San Francisco. Go try it!! (Location: Terminal 2 (D))

I love Pinkberry froyo but the service here is terrible. I feel like the workers here hate their job. I'm an airport employee and I come here on extreme rare occasions when I need my ice cream fix when it's warm in the airport, anyways, every time I come here service is just bad. Employees here are not friendly at all.

My recent experience went as it follows:
Cashier: Hi how can I help you (while facing the sink)
Me: I'll get the swirl, cookies and cream and hazelnut please.
Cashier: what toppings do you like, (with a I don't give a shit tone)
Me: howany topping can I add again?
Cashier: 3
Me: coconut, cookies and cream and grah crackers
Cashier: (hands me my order)
Me: (pay my order....)

It was a terrible interaction. Whoever this Employee is must really hate their job. I get it, working at the airport can be tiring but the attitude was definitely unacceptable.

Unfortunately I will still continue to come here to get my ice cream fix if needed. To the management of this location, please let your employees know they need to improve their customer service attitude.

Nothing worse than getting off a 7 hour flight to deal with the worse customer service when all I wanted was a sweet treat. No customers in line and the Filipino lady didn't even turn to look at me when I stopped by. When I ordered, I originally asked for two toppings and then changed my mind and added a third one. This shouldn't have been inconvenient. She started scooping out some of the strawberry already in my bowl back into the strawberry container (so gross and unsanitary for whoever chooses the strawberry topping next) and then put on my third topping. The amount I'm paying for airport pink berry is already absurd but to have one of my three toppings be 4 pieces of strawberry makes everything more absurd. After I paid I asked for a spoon and she pretended not to hear me. I guess if I annoy someone so much by asking for these basic things, a job in the service industry probably won't make them any happier.

TLDR: open surprisingly late

It's got your classic flavors and toppings. I really enjoyed having a fro yo place in the airport. Good job SFO!