San Mateo Handyman

Great experience with Norman. The tenants homes he worked on and I loved how polite, professional and great his communication was. Phenomenal job with the installation of our Camera/Light fixture and it was all done in a really timely fashion. What stood out to me the most with Norman was his No Surprises attitude. He prepared me for the possible work that would be done with the possible costs before he came on the property which really helped when it came to deciding what handyman to go with. Ultimately I could not be happier going with Norman, great guy with great service and would highly highly recommend to anyone that needs any home improvement done.

I moved into a new house and needed a ceiling fan and light fixture installed. I called San Mateo Hamdyman and Ray came out a few days later and did an amazing job. He hardwired the fan and spent a lot of extra time making sure the fan operated without any vibration. Most importantly, he was incredibly accommodating to my schedule and is an extremely friendly and knowledgeable guy. Highly recommend Ray for all your handyman needs!

Norman is phenomenal has did multiple jobs for my parents and every time does a fantastic job at a fair price. He goes above and beyond
Thanks for the great work we will call u for next project

Called Norman Saturday morning to see if we can get help with a sprinkler that won't shut off. He was kind enough to talk us through potential problem areas over the phone. We ultimately figured out how to shut off the sprinkler. We asked if how much we would owe him for the phone consultation and he refused. We'll be using him next time we come across any house work required or issues.

This review is a year overdue. Norman, is professional, reliable, honest and great at what he does. Our bathroom sink was leaking and we searched around and found, Norman. He did a wonderful job and we are grateful we found him.
Thanks again, Norman.

Norman was wonderful - we had a slow leak in our old toilet, he came out and diagnosed the issue and allowed us to fix it without charging us anything. Answered all my questions and showed up when he promised. Definitely recommend!

Door came off the hinge (one of the two). Norm was knowledgeable about how short screws come with the hinge kits but long screws are the correct kind to be used and it came off likely due to that. Told Norman I'd like for him to come by this week, he asked for photos and texted me his email. I delayed sending photos of items needing repairs by a day (my bad). He replied promptly saying he'd come by on Friday this week to check it out. I said I needed at least one of the repairs this week (so Friday itself) as guests were coming and their door needed to close! He called me and said "I'm sorry I didn't realize you had a deadline, in that case I can come today and I'll make sure it is repaired in time for your guests."
He truly communicated at a high level and made my day with his concern for my needs and met them beautifully. Happy with the results and his customer service skills!
Another repair was a broken shower door. He said he wouldn't be able to fix that particular issue but could refer me. He sent me the shower door installation company's number promptly and his referral was quick and professional in his response as well. Norm also called and spoke with me at length about the other issues that needed repairs (since so far only the door was repaired).
The shower door repair company is coming tomorrow and Norm is returning tomorrow as well for the rest of the repairs.
I am very very pleased and have already recommended him to a family member that would need his services. Will update review after round two.

TL;DR: Norman cleared a misunderstanding and went above and beyond to make sure repairs were done in time for guests arrival and gave me a recommendation for specialized repairs and I'm happy with that company too.

So, after my initial review, Norman called me that same day. He was apologetic and said everything you could want, and then some. He asked what he could do to get the review taken down, and offered to compensate me for it, which I thought was a bit odd. I said I hadn't paid him anything, to which he replied that time was money and I'd had my time wasted. I politely declined, and said that really the only thing that would make me want to take down the review was if the job got done, which it hadn't been. He agreed that this was reasonable and said he'd put me in touch with another one of his handymen, a better one. Which, again, I thought was a little odd since it begs the question why I was initially put in touch with an apparently less capable handyman. I'm given to understand that this better handyman is licensed and therefore in greater demand. I said that this would be fine, I just wanted the job done. We agreed and Norman said he'd have his guy get in touch.

That was 12 weeks ago today, and was the last time I heard from anyone at San Mateo Handyman. I'm starting to think that maybe they're not gonna call. Anyways, previously I'd given them two stars, with that second star being because I thought that, if nothing else, they did a good job communicating. Obviously that's out the window now.

I reached out to Norman about fixing my garbage disposal. He called back within a few hours and helped me troubleshoot via the telephone. He even sent me a YouTube link. He helped me free of charge and now he has a customer for life! 10/10 would recommend.

Norman is amazing. My 5 year old disposer stopped working and I had thought I needed to get it replaced. So I ordered all of the parts and had a plumber come out and assess. That plumber, from a well known local company, quoted me the most ridiculous price for what would likely amount to be a 30 min job for him. Luckily, a friend mentioned Norman to me a few weeks ago- she was happy with his work so I reached out to her for his info. I am so glad I connected with him! Norman walked me through some troubleshooting to help me diagnose the issue with my disposer. He was amazing. He methodically explained every step to me one by one- it was detailed explanation almost like he was standing right next to me. Together, we were able to figure out what was happening with the disposer and he was effective in his communication that as a rookie first timer, I was able to safely ensure power to the disposer, nothing was stuck in the disposer, unlock the disposer, get the disposer to work and then testing to make sure everything else down the line is clear and not leaking. WAYYYY better service than any plumber ever in my book. And even better? I offered to pay for his time and Norman declined. He was just happy that I got everything to work!!! Amazing. I will for sure be using Norman's services again without hesitation.

Norman was very professional, knowledgeable and helpful. I will be calling him to help me with other projects. He is trustworthy and very diligent.