Serena & Lily Berkeley Outlet

My review is based solely on my customer care experience online. I've been eyeing something on Serena & Lily's online website and had a couple questions. The customer care support that I received from Dana was incredible!

She responded quickly, answered all of my questions and was super friendly! I've made my purchase and even though the items are back ordered, I'm excited to get them in & displayed.

If you see something online & have any questions, don't hesitate to reach out; Dana is phenomenal.

I've been in a few times, and although I love having it so local, I have yet to find anything that I've loved, and most of the prices are still pretty high. I do have to say they have some really great large light fixtures and some solid queen and full size bedding; if that's what you're looking for.

With that, they do have some solid larger house pieces, and instead of it being $2000, it's $1400? I guess it's a deal? With sales being final, it's hard to want to spend that much knowing it's not returnable.

They usually have some coffee tables, outdoor furniture, a few love seats/accent chairs and some dining chairs. I did spy some girl's lobster onesies for $10, so a nice option for a baby gift, as well as crib sheets.

One thing I'd like to add is that the few times I've been in, the place is kind of a mess and really unorganized making shopping not the most seamless experience. I know it's a warehouse/outlet, but everything is a little haphazard.

Again, I'll pop in once a while if I'm nearby to see if any hot deals or pieces have come in, but no luck yet!

With gas at over $6/gallon, it would be helpful if you provided availability of an item over the phone. Perhaps it would take too much of the staff's time, IDK, but I certainly won't spend the money to drive over here again. Too bad. I'm looking at very expensive items that are clearly not worth full retail.

The time I went, there was a large percentage of damaged furniture in the store. Clearly an indicator of the quality to expect.

This place is incredible. I visited SF for a job interview and heard about this gem. Needless to say, I drove home with a SUV full of stuff. I have never seen an outlet store pricing this great! I walked away with a coffee table, bar stool, rug, mirror, pillow cases. All stuff this season and currently online!

Meredith is a gem and couldn't thank her enough for her hospitality. Service was above and beyond and so accommodating. I can't wait to come back!

Pretty stuff if you like the ocean look. Meh. No returns under any circumstances. Beware. Considering this is an outlet, in an urban part of Berkeley, they are quite snooty. Customer service is zero.

They will not answer their phone and you cannot leave a message. Drove 2 hours each way and they were closed even though the website said they were open.

HORRIBLE staff!!! Was dropping off my daughter at Cal snd drove by this place. i'm a longtime retail customer of S&L and had no idea they had an outlet. Staff was horrible, nasty and rude. As a former HR director for a well known women's retail brand this scenario would have led to an immediate call to corporate for reprimand and re-training. Their behavior was unacceptable. To the outlet employees at the Berkeley store: treat all your customers with kindness and respect even if they don't fit your store profile.

I visited the outlet for bedding but ended up buying so much more! Such great deals at the outlet with new merchandise every week. The sales people were so helpful too.

This is feedback for the ability to get in touch with the store. Last time I was there (3 months ago), I got some great stuff. I wanted to see if they had a rug in the size I needed before driving the hour to get there and no one answered the phone on the multiple days I called AND no one answered the email. This is all fine if they just need you to come in and look. It is a pain, but I would do it -- I just wish they could state this on the website.

We were visiting family in the Bay Area when I saw this outlet in Berkeley. I immediately made my husband do a U turn so we could check it out. Lots of furniture, home decor items and linens at great prices. I scored a brand new quilt for $75 still on the website for $398! Even though I'm from out of town, I managed to fit it in my suitcase home.

I wish I lived closer so I could take advantage of their furniture deals. The staff was super friendly,helpful and made suggestions on good deals in the store.