Sonic

Christian Marquez was Very helpful and set it up in no time at all would recommend sonic to friends

Sonic is great. Alberto Torres got us set up in Alameda today and we're flying

Thanks Alberto!

I been a sonic customer for 3 to 4 years, never had a problem, well it was at&t but sonic provided the customer service I guess

Found out that sonic had fiber so I signed up but it took them like a month to install it, I had an appointment and they moved it so finally after a month or so I got sonic yee,

it was installed Saturday, by Monday it wasn't working, called support and the soonest appointment was Saturday, so no work from home, no security cameras for my house or tv

Saturday got fixed, by Tuesday it was down again by that time I was fuming, called tech support, that time I waited 48 minutes but no answer, gave up and dial 1 so they could call me.
TYLER from sonic called , I explained the whole situation expecting some sympathy but since the beginning he was condescending and defying not a good combination when he is the customer service and I a very upset customer

I asked TYLER, after so many mistakes what sonic was going to do for me. On my experience even at a restaurant when they make a mistake, they give you some thing

I was expecting him to say I am sorry, let me see what I can do and if a got a piece of gum, I'll would have been happy, instead he said sonic is not going to give you any, I was not calling to cancel but TYLER was the cherry on the poop cake, sonic internet is garbage as well as his customer service, sonic is internet and customer service that's all they are so I couldn't be with a company like this so I cancel

sonic was the good guy and at&t the bad guy but they are the same now and I'll say that at&t is more reliable than sonic because for 3 to 4 years, I never had a problem

What I learned is that sonic is the best if you don't use there service but when you use there service and some thing goes wrong, forget about the nice people

Thank you for your response, I am looking for a reliable internet and sonic has proven that is not and tyler was not the only issue, you company has a whole is the issue

I read the reviews, no the nice ones and I know I am not the only one, so when you fix that, I'll happy to have your service again

This service is good for the first year or two but after Covid they raised the prices on my parents to over $80 whole throttling the internet. They lied about this until I showed them the data packets and interpreted them (apparently they just bs people who don't have a background in tech) and un-throttled the internet for about a month.

I don't live here so it's difficult to to manage for my parents but man they really think I will let them continue to take advantage of us. We been customers for about 8 years and get nothing but disrespect and lazy people who don't want to do anything. My internet was down for a week and while my mom called they claimed no one let them know (as if they cannot see how long the line has been down for) and tried to shirk any responsibility. I cancelled service because I asked for a discounted rate (as new customers get $50-$60 service when I pay over $80) and they refused flat out in a impolite manner several times as if what I was asking was unreasonable. I am going to t mobile as they gave me a flat $40 unlimited data cap for what will be better internet speeds. Don't believe the lies of gigabit internet they are all marketing ploys you won't get anywhere near that if you look at the data packets through wire shark and command line. Regular speed testers are superficial and not accurate at all.

Another funny thing is I received an email from Sonic giving me 2 free months and the $49.99 deal to which I figured why not only to be called by this manager again and denied the deal. Very disrespectful man power tripping at a call center. I plan to file a complaint against him as well for his unprofessional behavior.

I highly recommend going with anyone else. I have had even better (still crappy) experiences with xfinity in their non contract internet deals.

Five star experience. Sonic delivers on network performance and the price is what they advertise, which is half of the competition. Never had any trouble with the service and the people are friendly and polite. On top of all that, they aren't a huge corporation which betrayed the American people, like some telecom companies. I highly recommend them.

Sonic tech Louay Shabaan did a great job with the installation, very satisfied with it! Tech was very professional helpful and fast ! Highly recommend sonic for fast internet!!
Also don't mind that bullet hole on my wall it's Oakland

Sonic is an excellent internet provider if they provide you internet, however, they offer internet through At&t in some instances. If you sign up with Sonic through At&t, prepare to be very disappointed. Sonic can't service the units, sonic can't restore internet, sonic can't send workers to your location and so far, I have had better luck calling At&t myself than using Sonic. They also charge a premium. It would be cheaper to simply use At&t since you will be using At&t anyway.

*edit: I eventually got actual Sonic internet and it worked great. Updating the review to reflect. Still hate At&t though. Lol

Faster, cheaper internet than we've been getting. Plus, the service has been great. Scott Chen came out here to fix our internet after our construction crew had messed up some cables and got a hairy situation figured out.

I've been supremely happy with fiber optic service through Sonic. Crazy fast. Super reliable. And their tech support is fantastic in the rare occasions when needed.

I switched Sonic Internet a few months ago and I have been quite satisfied. Very high speed fiber capability both up and down, service has been reliable and the cost is ~20% less than my previous service provider. I have recommended Sonic to several of my friends but some cannot get it yet because it is currently not available in their area. I tell them to keep trying to hopefully encourage Sonic to expand to their area.