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Review Highlights
“The facilities are clean and seem secure, especially with one of the fancy padlocks that AJ threw in for free!” in 32 reviews
“Not only was he super professional and helpful, he also wanted to make sure I got the best unit for my needs.” in 23 reviews
“What a diamond in the rough - clean & secure but mostly awesome, friendly customer service!” in 3 reviews
About the Business
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StorQuest M.
24/7 Customer Support. StorQuest Self Storage in Oakland, CA features flexible month-to-month rental options and a wide selection of affordable units to fit any budget. Unit sizes range from a small 5' by 5', to the popular 10' by 40'. Our Truck and Driver Program is a free service offered at the time of move-in for all new customers within a 15-mile radius of the store on 10'x10' unit sizes or larger!
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- Dan H.Bend, OR02Feb 2, 2007First to Review
They were very helpful and are basically just nice people. This was the first time I rented self storage in Oakland and they helped me tremendously.
Thank you StorQuest Self Storage OaklandHelpful 0Thanks 0Love this 0Oh no 0 - Nada N.Los Angeles, CA15398Sep 22, 2015
I was happy to get a unit at this convenient location but their hours are really tight. I need to access my unit in the evening and a 6pm closing time is kind of absurd for people who get off work at 5. They open at 9 so there's no possibility to go before work either.
Helpful 0Thanks 0Love this 0Oh no 0 - Kelly W.Oakland, CA411Oct 8, 2017
As good as a storage place can get, I think. I got lucky and scored a nice unit on the ground floor. Easy in and out. Well lit and clean--huge deal to me. Reasonable price for a small space. Friendly and helpful staff. Ability to pay online. Works for me. No 5th star bc, well, it's just storage.
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Mara R.
Oct 11, 2017
Kelly - we're so happy to hear that our facility and staff played a key role in making your storage experience a positive one. If you should ever need any help in the future - you know who to call!
- Shawn C.Oakland, CA33248Nov 11, 2015
I have always used Extra Space Storage, but I doubt I will again. AJ is great! Customer service guru, this guy. He was so helpful getting everything squared away that I will have a hard time deciding to use a different storage facility, as long as I'm in the Oakland area.
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Mara R.
Nov 19, 2015
We appreciate your positive feedback, Shawn! We strive to provide you with the highest level of professional service and are happy to hear that you had such a pleasant experience at StorQuest. Thank you again for your kind words, we hope to see you soon!
- Sandra D.Daly City, CA01Oct 23, 2016
This is my favorite storage place. Of course it's my first time using one. A. J. Ferreira, made it very easy to do so. He explained everything, twice actually, because I wanted to be sure. In addition to that, he didn't have a problem writing it down for me. A.J. is a sweetheart, he kind, patient and very understanding. Things you don't know and should know, he tells you without you asking. I appreciate him, and if someone were to ask where to go, I would say, StorQuest, Self Storage at 4601 Shattuck Ave, Oakland,
CA. 94609. Don't believe me, find out for yourself.Helpful 0Thanks 0Love this 0Oh no 0 - Omar A.Ventura, CA01Sep 30, 2016
The customer service was superb I was under a great deal of stress. The individual I was staying with was pressuring me to get my belongings in storage.
So I called Storquest and spoke to AJ. After a week a so I finally went to the storage facility to meet AJ. I was deeply concerned about the price Because I didn't have much money on me.
AJ got me a real good deal. I qualified for the special promotional move in discount. It costs next to nothing to rent a storage unit. And the unit was right on the first floor. Now I can pay my monthly payments with no problem because he eliminated the initial move in cost.
AJ is awesome and he always take time out to greet you when you walk in.
The customer service I ever had.!!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mara R.
Oct 6, 2016
Omar- thank you so much for sharing a little bit about your storage journey with StorQuest. It truly means the world to us and a positive experience like yours is exactly what we strive for!
- Toni C.San Leandro, CA1902Mar 24, 2018
Nice facility. The manager AJ was very professional and helpful. I recommend this storage facility.
Helpful 0Thanks 0Love this 0Oh no 0 - Kat P.Lansing, MI133Mar 19, 2016
I rented a unit from A.J. two days ago and had such a wonderful experience! He was super accommodating when I wanted to see several units in different sizes and in different areas of the building. He called the elevator for me TWICE while I was loading a cart, so that it would be waiting for me when I was ready. And he did it all with a smile! I highly recommend StorQuest.
Helpful 0Thanks 0Love this 0Oh no 0 - David F.Berkeley, CA134Jul 17, 2018
I was dreading getting a storage unit, but I called these guys up and was able to reserve a unit in a few minutes and rented it out later in the day. The staff was amazingly friendly and relaxed and were helpful without being pushy.
Helpful 0Thanks 0Love this 0Oh no 0 - Eric M.Berkeley, CA1283Aug 15, 2015
I'm writing this review specifically for AJ, the store manager. AJ gave me some really great help and service from day one. Unfortunately I had a negative experience the second time I came in due to a representative that they've gotten rid of since then, but AJ made everything all right before I knew it. I'd return here. And it's a prime location-- right at the Berkeley/Oakland border.
Helpful 0Thanks 0Love this 0Oh no 0 - Sino A.Hayward, CA257144Sep 14, 2018Updated review
Went back to close out my account at StorQuest and I tell you A.J. is fricken awesome, he was so helpful, friendly and very professional, he knows he's stuff, fast! talked with him for a min while my guys loaded the truck, awesome guy I would recommend this place to whoever is looking for storage, ask for A.J he is the man to see!!!!
Helpful 0Thanks 0Love this 0Oh no 0Sep 6, 2018Previous reviewWent to StorQuest to get storage, the customer service agent Marisa was such a great helped, she was friendly, really helpful, took me to the storage unit to show me what would probably be the best for me, she was awesome, I would recommend any one looking for storage to go to this place, friendly workers, very helpful, thank you Marisa for making my time there a good one!