inKind 4+

I downloaded this app only because it was part of Amex offers. I kept seeing it Amex app again and again and decided to download it. And it’s been a great decision.
I absolutely love this app. In 3 months I have been using this app in NYC, I have easily saved over $200. Even without the Amex offer, the monthly fee for the app is worth all the money and more.
I would also recommend because through the app I found two great restaurants in NYC - Kanyakumari and Kabob aur sharaab.
I also had great experience with their support team. For some reason, I didn’t get the monthly $50 promo in my account, they added it without any questions asked.
Only small issue I have faced - in places where the internet connection isn’t great, you won’t be able to pay using the app. Happened to me once in Maman but haven’t happened since.

I went out with a big group (8ppl) and wanted to try out the InKind app at a participating restaurant, but worried that it would be complicated given my large party. I experienced just the opposite. It was so easy to use, I paid exactly my share and the manager told me that they love when customers use the app to pay for a bill. It is easy and seamless on both sides. That and given you get more credit as you add funds to your account, I will definitely be using InKind. And my friends are starting to use it too. It helps me AND helps restaurants, so I am here for it.

I’ve used InKind three times. The last time I used it, it failed to pay the restaurant. The restaurant was kind to me in the situation fortunately.

I contacted customer service to ask what happened and to make sure the restaurant got paid. Cristy assured me the restaurant was paid, and confirmed that I would owe InKind $93 as I expected.

I have been asking them to process this $93 payment for SIX MONTHS, and they’ve refused because Cristy is inexplicably stuck on asking me to pay more money for additional gratuity, (again, on a bill from six months ago).

This week, I gave Cristy a deadline and said that if they didn’t take the $93 I would assume they’ve gifted the meal to me because I can no longer be responsible for their accounting. I don’t get paid for this.

Cristy chose to continue to again argue about gratuity, and I take that as a clear sign, after six months, that they have no interest in taking my money.

I’m actually sad about this because I was enjoying the app, when it worked. The creators and owners of this app need to demand to see Cristy’s email chain with me and see how she’s losing money for your company.

Avoid this app at all costs! You risk being humiliated at the restaurant when the app fails, and then a ridiculously difficult process should you try to fix it.

I never had to contact them and ask to pay this. I was trying to do the right thing. This is unbelievable.