Allstate Reviews

Scammers


Be careful when you cancel your policies with Allstate . Ensure proof of new insurance once you switch to a new insurance company ! Be prepare for potential additional charges or collection agency involvement !!! . As a company they are a joke , scammers . I would never recommend this to my family or friends as a trust insurance company

Date of experience: 02 September 2024

Allstate calls every day, often multiple times a day. They are relentless and will not stop. I am on the national do not call list. I don't do business with them. They won't stop. I've blocked sooo many numbers now, but they have so many and just call from another one. Horrible.

Date of experience: 05 September 2024

DON'T BUY A CAR INSURANCE POLICY! CANCEL IT IF YOU HAVE ONE. TELL PEOPLE ALSO. This is beyond dragging their feet. Torture!!! Incident happened 17 May 2024. It's now 29 August. 24 July they said they're still investigating. Whhaatt??? No communication from them. You have to bug them if you want to hear back, if any. Even then they'll say the same thing - still investigating. Yet they collect payment on time. When it's pay out time, you're neglected. MOST UNPLEASANT EXPERIENCE. CANCEL AND MOVE YOUR POLICY SOMEWHERE ELSE. TELL PEOPLE NOT TO BUY ANY FROM THEM. YOU'LL REGRET BEING WITH THEM. You've been warned.

Date of experience: 16 May 2024

I have just experienced the absolute worse homeowners insurance company that insured my home ever. Allstae is the absolute worse insurance company I have ever experienced. I could never recommend anyone insure their home or any thing that you value with Allstate. Can this comany if you value your valuables. You find out how you're valued in the event of a loss and you're not in good hands with Allstate as Mr Andrew Alvarez of Allstate demonstrated. Zero stars

Date of experience: 02 August 2024

We had a catastrophic accident at our home. A 60,000 oak tree crashed through our house basically cutting it into two. It also shook the house like an earthquake so badly that the house shifted off it's foundations. Allstate never even came to look at until 2 weeks after the accident. It's now been 6 weeks and they finally submitted a statement which is no way will cover the repairs to the home. As a middle class family, our home is our largest asset and represents our financial security. Our future has not been compromised and Allstate could care less. Don't believe the other reviews posted here by bots. Allstate will not be there for you when you need them.

Date of experience: 26 August 2024

Like many company's, very friendly and helpful when signing up which changes when it's claim time. We have had a combined policy with them for many years with home and auto combined.
We moved into a new home and received a notice within the week of moving in that our home owners insurance had been cancelled due to fire danger. No warning, nothing and had discussed with them the new address/home location prior.
Fast forward a few months later, someone backed into my parked car (I wasn't even in the car). I called Allstate with the persons info and was assured they (Allstate) would take care of it. The agent agreed of course it was not my fault and they'd reach out to the person at fault insurance. I had my car repaired at the place that was suggested by Allstate and waited 3 wks without a rental to get my car back.
I was told by collision center I had to pay $1000 to get my car back.
Turns out Allstate submitted the claim thru my personal insurance and I had to pay the $1000 deductible.
I called our local agent who agreed this was mishandled (of course) and forwarded my call.
Four months later and many phone calls later I have only received the run around as to "we've contacted them" and then calling the other insurance company who states they have not been contacted by Allstate.
When I asked (after 4 months) for my issue to be escalated I was refused and was told, "that's just how the process works..."
I will be insurance shopping and will be very happy to no longer pay several thousands of dollars per month for a service not received in a time of need.

Date of experience: 04 September 2024

Worst experience for warranty coverage!
I have never experienced such a lack of customer service in my lifetime.
I have not had a washing machine now for almost 2 months now, thereby wasting $500 on a warranty coverage plan purchased from Home Depot.
Claims specialists refer you to technician who does not return or accept calls.

Date of experience: 03 July 2024

Allstate is an absolute trash company. I purchased insurance for a TV I bought and their pamphlet specifically said it covered my TV. However, all I got was smoke and mirrors before the agent admitted my TV wouldn't be covered and tried to refer me to the manufacturer warranty. I will do everything in my power to make sure every person I know understands how they operate and avoids any form of "coverage" from Allstate.

Date of experience: 24 August 2024

Worst insurance. They do not care.! This company is only a paycheck.

Date of experience: 11 September 2024

I called Craig Pretzinger for car quote and only a quote he said he needed my account info so I gave him my account info but only till I checked other insurances first and I would get back to him and I got a alert on my phone saying he took the premium out of my account without my permission I called to get my money back as I was upset he would not give me the time of day and hung up on me.So I went to Allstate in Prescott Az to explain my dellima and they credited me back $555 so he then sent my name to collections so he gave me bad credit. This man is terrible do not buy insurance from him he is a scam artist again I repete SCAMM ARTIST DO NOT TRUST HIM PLEASE!!!!!!!!!!!!!!!!!!!!

Date of experience: 30 August 2023

What a money suck company. Beware, if you have a valid claim...they will deny your claim. We have used them for over 30 years but when we had a hailstorm that caused damage to the roof and a couple windows Allstate claims person denied the claim saying that she does not see the damage. We have had several inspectors and the Allstate inspector saying there was damage. Maybe Akilah Iyare will get a bonus for denying claims! We will be dropping them.

Date of experience: 05 August 2024

Unhappy customer.
I recently received an email for a policy payment. My payments have always been set to auto pay. The email I received was to tell me this was a cancellation notice and a payment due notice with a late fee. I have never paid my payments late. This whole problem is caused completely by Allstate and Melissa Evans my agent and her office.

Date of experience: 16 August 2024

Strill trying to help my son in closing out his claim for 8 months after totaling his car. Being on autopay, and with no guidance from his agent, I found that he had still been paying for his policy and was told to renew. So he renewed but the new rate was 200% higher. We talked to several people who agreed in getting reimbursed. They were very helpful in trying but we got transferred to Jason in customer service. He told my son that the only amount they would reimburse from 9 months of overpayment was $300. We were shocked to hear this and he said that was all he could do. In inquiring more, he muted himself and hung up after 40 seconds or so. Jason has no business being in customer service and deserves a -10 in my book.

Date of experience: 20 August 2024

This is by far the absolute worst insurance company that is in existence. They are behind Square Trade which provides insurance on items from various retailers. Square Trade’s job is to by all means necessary avoid paying your claim. Never, Ever pay for the Allstate Square Trade insurance on any item you buy. When your item breaks down, they will tell you it had a pre existing condition and they won’t pay.

Date of experience: 08 August 2024

This is an updated review from a homeowners claim that started 16JAN2024. Allstate has jacked us around and refuses to pay the cost to repair my home to pre-incident condition. I’m so frustrated. Getting ready to PCS and need to sell my house. These people are a joke and one big scam.

Update: We have gone from bad to worse! Here we are 8months after the initial claim with no resolution. We have gotten a public adjuster, filed a Department of Insurance claim, and things just keep going downhill. After requesting a new claims adjuster at Allstate, which we received (Lance Yamasaki), it’s as if he’s even newer and more clueless than Carmen. This guy denied coverage on the loft area which was where the incident occurred AND they have already paid out some on. Seriously?! Oh and not to mention he’s now asking for pictures showing the area…..pictures they received long ago. It’s as if no one at Allstate communicates and nothing is streamlined. Are they not reading the file in its entirety?! Are they not capable of doing the job efficiently?? @Allstate you should be ashamed of yourself and the incompetence of your employees. This is adjuster number 3 for this case and NONE of them have even met expectations. #nevergowithallstate

Date of experience: 16 January 2024

This is the worst company I have ever dealt with. From their incompetent sales reps to their incompetent Indian team. they initially take the call and extends your call an hour before you speak with a real rep. When you need an insurance binder they will screw you over and not listen to you or your loan company. Their dec page looks like from 1980. I almost missed out on a car because of them. I will be leaving ASAP w my wife and NEVER coming back. What a horrible joke of a company

Date of experience: 05 August 2024

I placed a claim for wind damage in Oklahoma after a tornado touched down six blocks from my house. Wind from this storm ripped the roof off my carport, after an inspection an adjuster called me from Illinois to say Allstate denied my claim because he could not find any indication of strong storms in my area on said date. After I ask him if he called my local TV stations or national weather service he said he would review the matter. One week later he called to say Allstate stilled denied my claim. I asked again if he called my local TV stations and national weather service he said no, he had someone look into it for him. DO NOT BUY INSURANCE FROM ALLSTATE

Date of experience: 06 May 2024

Horrible chat service. Unable or unwilling to assist. Unable or unwilling to transfer to a supervisor who can assist.
Allstate emailed advising my policy renews on 8/7/24 and my card would be charged on 8/1/24. I logged in on 7/31/24 to update the policy and payment, only to find out they processed the payment early. Their chat agent advises this is normal behaviour. As a result, I've lost the minor discount available for paying in full which is necessary because my NEW policy (from 2/1/24) has increased over 25% in less than 6 months - with no change to my driving, my vehicle, or my policy.

Date of experience: 31 July 2024

Received phone call 8/22/24 at 1:30pm asking me to just hear a quote from all state. The rep was foreign. I went through this 2 days ago. They connect you to an AllState rep to give a quote. So I politely declined and was immediately called an @&&4077. I was shocked. I said excuse me, and the individual proceeded to ask for personal information, which according to this individual, already had some of my personal information. So, I am on a call with a representative of AllState who is now threatening my life from another country…because I did not want a quote? Please tell me I am the only person to experience this…if not, what is wrong with you AllState!? This IS DOMESTIC TERRORISM! I am appalled by the actions of these individuals, and when contacting AllState, they assured me that it was not AllState, and there is nothing to worry about, and they are sorry…until I mentioned that these calls get directly routed to AllState Insurance! Of course, management was busy, but they promise to call me back and resolve this issue. I am sorry, but as an American citizen, I never should have to listen to terrorists, especially in my phone in my house. I am aware that these characters most likely do not have the information they aim to have, but what if? Allstate…seriously!? Now I get why they contact overseas…plausible deniability. I digress…

Date of experience: 22 August 2024

I was delighted to get the assistance for my car door unlock on 1st January, 2024.
Within 20 mts of my call for help, Mr Sam, Technician from Allside Roadside Assistance artived my place and unlocked my car door.
He is very helpful and dedicated towards his duties.

Date of experience: 01 January 2024