The Watch Factory Australia Reviews

4,214  Excellent
TrustScore 5 out of 5

4.8

In the Watch Store category

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Reviews4.8

4,214 total


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Rated 5 out of 5 stars

Good range of watches

When I found your website I was very impressed with the range of watches available. I found exactly what I wanted and was not disappointed when I received the watch. Very happy with it.

Date of experience: 19 July 2024


Rated 5 out of 5 stars

more than a happy chappy .

delivery is as always , prompt , ontime , with notification as requested . price excellent as this certainly grabs my attention . upon receiving the goods the quality was far greater than i expected . overtime i have bought some 7 watches from the watch factory and never been disappointed . only once have i needed a service assist and the experience was pleasant and adept .

Date of experience: 13 July 2024


Rated 5 out of 5 stars

Exactly as described

Exactly as described, very professional and quick with order!Beautiful watch but sadly chewed into pieces by my Husky, still recommend 5/5!

Date of experience: 13 July 2024


Rated 5 out of 5 stars

The purchase was made very easy using your site

The purchase was made easy on your site it was very fast for the delivery date from the purchase date excellent value for money good product
Congratulations you do a great job your company good work Customer focus & very Professional well done

Date of experience: 15 August 2024


Rated 5 out of 5 stars

Great watches for all ages

Got a great watch for my son and got a discount for first time use. Delivery was very quick. Will definitely recommend and use again.

Date of experience: 17 August 2024


Rated 5 out of 5 stars

Great Service

Great Service. Quality of the product received was as promised. The whole process was pretty streamlined. Happy with the overall service.

Date of experience: 06 August 2024


Rated 5 out of 5 stars

Overall a very consistent satisfying experience

Always as predicted on time delivery packaged with care.
As far as I remember possibly by 5th purchase within 4/5 month tome period and every single time consistent service.
Been eye balling a few more models recently. Waiting for the right time.
One thing I did notice, once their stock is gone for a particular model.. usua6its gone indefinitely.. May be never to be restocked again. They have been improving their European inventory though which feels nice. Would love to see them start including some special brands eg Rado, Swatch etc and expand further on Japanese stock as well. Looking forward to my next purchase in September.

Date of experience: 07 June 2024


Rated 5 out of 5 stars

Easy to deal with, very pleased.

Great communication, easy to find your way around the website, fast postage. Very easy to deal with. This is the 5th watch I've purchased over a few years, as gifts and for myself. Highly recommend.

Date of experience: 05 August 2024


Rated 5 out of 5 stars

Seamless Experience

For my 2nd order from The Watch Factory, it was an easy seamless experience & yes I will be back for more.
The Tommy Hilfiger Stainless Steel White Dial Men's Watch - 1791441 was perfect & would recommend this watch & this seller.
Thank you

Date of experience: 18 July 2024


Rated 1 out of 5 stars

Buyer beware!

I purchased two Casio watches about 12 weeks ago. Only one of them is still working!

Date of experience: 06 June 2024

Reply from The Watch Factory Australia

Hi Toni,

Thank you for your recent review of The Watch Factory AU.

We’re sorry to learn that one of your two Casio watches purchased in June 2024 is no longer working.

Could you please get in touch with us directly to resolve the issue – [email protected] , as I don’t see any prior communication from you indicating there was anything of concern with your purchase. By sending us your watch using our Reply Paid return address, we can arrange to have your watch assessed under warranty.

We look forward to hearing from you.

Best regards,
Carla - Customer Support