Goldsmiths Reviews

Fantastic! Free next day delivery with perfect communication purchase was dispatched and delivered within 12 hours. It came wrapped in tissue paper in a lovely gift box. Only thing I would suggest is maybe provide the sticker to seal the tissue but don’t stick it on as I had to spoil the lovely wrapping to check it was suitable before gifting. But otherwise just what you want when buying a gift. The chain was just as described, I wasn’t sure what to expect, when buying online as it’s quite difficult to gauge size etc but I was very impressed with the quality and value. Just hope my son likes it as much as we do! If not I’m sure we will have no problem exchanging it.

Date of experience: 11 September 2024

I ordered a watch which I collected from the Norwich store yesterday. Two lovely ladies in the store could not have been more helpful, one of them tried several combinations of adding and removing links to ensure the best possible fit. They were really friendly and professional and I would highly recommend this particular store and its staff

Date of experience: 10 September 2024

An unexpected gift from Goldsmiths via a gift voucher which was given on purchasing my husbands birthday present, so thought I would treat myself to something that sparkles! Beautiful earrings, excellent next day, 1 hour delivery slot, and very well wrapped. Would certainly recommend site to get that special gift for your loved one.

Date of experience: 10 September 2024

Ordered a Tudor watch around 7pm on Friday evening, less than 24 hours later is was on my wrist. I am really pleased with my purchase, swift and efficient delivery, able to track throughout the order journey via the App! Product arrived well packaged and exactly as described!
Wonderful end-end service without leaving my front room- very satisfied customer 11/10, iain

Date of experience: 08 September 2024

Order a watch on line and had it delivered to the bluewater store all I can say is it was outstanding customer service from start to finish
Staff at the bluewater store were absolutely amazing when above and beyond

Date of experience: 10 September 2024

Shopping at Goldsmiths Canterbury was an absolute joy. Jasper , the Rolex salesman , was extremely helpful and knowledgable. He made us feel highly valued as customers and we shall certainly return for our next purchase .

Date of experience: 04 September 2024

Pat at your Dundee Overgate store was professional ,helpful and had a lovely manner. We were able to order a wedding band and have it delivered to the store the following day.Very happy with the service and experience.Thank you.

Date of experience: 07 September 2024

Everything went well. The item was just as shown on the website. Even though it said next day delivery, the delivery was only after 4 days. Otherwise it was a good purchasing experience.

Date of experience: 05 September 2024

The staff could not be more attentive and helpful when I purchased my ring….nothing was too much trouble nothing was rushed throughout the process it was just a lovely experience from having a glass of wine and chatting with staff it was really nice plus a beautiful ring at the end of it!

Date of experience: 08 September 2024

Excellent delivery, ordered 8pm and was a bit sceptical about “next day delivery, but it arrived beautifully and carefully packaged the next day. This was my first time shopping with you and will definately not be the last time. Thank you

Date of experience: 07 September 2024

Good variety of items on the website. Very speedy delivery and my item came when I expected it. The three rings on the necklace are slightly smaller than I expected, but it is beautiful. Thank you.

Date of experience: 11 September 2024

Easy no fuss transaction,delivered next day by best courier company going ( my opinion) Item although smaller than Web picture still very nice indeed and beautiful careful packaging.
5 star all day long

Date of experience: 08 September 2024

Not welcoming, all the staff were stood on the front and didn't even acknowledge us. What made it worse was that they spoke to everyone else who walked in. We were nterested in a Tudor and an Omega but thought better of it. Would avoid this shop at all costs - visit Laing's instead because in there customer service isn't dead :)

Date of experience: 09 September 2024

I bought a beautiful locket for my daughter and she loved it. Lovely quality and well worth the money. Would recommend buying from this company

Date of experience: 10 September 2024

Great selection of watches at competitive price. Always a good deal to grab. The PRX I recently purchased was a steal. The best thing about it, was that I made my order on Saturday, and it was in watch collection on Sunday. Good job 👍

Date of experience: 09 September 2024

Assistant was great but disappointed with product ,as it was a gift thought would come with gift box making gift look cheap

Date of experience: 11 September 2024

The whole experience of purchasing my Longines watch was excellent. I opted to finance it on an interest free offer. This was a fairly involved process (naturally) but approval was swift. There was a delay before the finance company advised Goldsmiths so I didn’t get an immediate confirmation of order. However, I phoned the helpline and was politely advised that all was good and the confirmation would follow shortly. Having received it, the next day I was given a convenient one hour delivery slot. The item was faithfully handed to me personally within the timeframe. Absolutely delighted with my purchase and the very well executed process.

Date of experience: 07 September 2024

Fantastic experience at Goldsmiths Solihull. I made an online purchase, I then received a phone call the following morning informing me that my purchase was ready to collect. It was my first time visiting this branch. I was made to feel comfortable, offered a drink and had a lovely experience. Great customer service from Samantha and the team at Goldsmiths Solihull. Thank you.

Date of experience: 05 September 2024

the service from the sales assistant who i believe to be Jessica was excellent ,most helpful and polite .she explained everything clearly and we felt that we were treated like valued customers . the item purchased was for my wife's birthday and when we were told that the item would be ready to collect from the store the next day i was very happy with the speed of the whole thing. Unfortunately a slight hiccup occurred which meant the item did not arrive in store until late in the afternoon and i had the notifications via my email and home phone at 5.29 pm .as the shop closed at 5.30 pm this meant i had to go into town on Sunday to collect the item .all went smoothly and i know that the delay was not the shops fault or i would have rated my experience 5 stars .

Date of experience: 09 September 2024

Bought online collected in store. Excellent service throughout, offered a drink, discussed item purchased explained could not have been more pleased. Spoke at length with consultant he was polite, very informative and genuinely interested in what and why we had purchased our item highly recommend him and will purchase from him again as have in the past

Date of experience: 04 September 2024