FAQ
PRODUCT QUESTIONS
We literally make the healthiest boba option on the market and are the first to do so. There has never been a wholesome, protein-packed boba drink like ours. We only use real ingredients, all-natural / zero-calorie sweetener monk fruit, and source from the most wholesome cows in the world. All of this is accomplished without sacrificing taste.
Being Truly Grass Fed Verified™ means sourcing from small family farmers in Ireland that represent the highest industry standards of quality, animal welfare, environmental consciousness, and taste. Our cows are never fed grains and are free to roam the gorgeous farms of Ireland, providing the freedom and space every cow deserves. They are also Animal Welfare Approved and Non-GMO Project Certified.
See all the details here.
Absolutely. At Boba Tea Protein, we keep it real.
We use ingredients like real Yunnan and Assam black teas, organic taro and organic sweet potato, and real matcha and organic greens. This gives our products an authentic and wholesome taste!
No, there are not. However, we do offer our own tapioca pearls that we manufacture in the USA.
Other tapioca pearls are manufactured overseas requiring a long list of food additives to increase its shelf life to survive the trip overseas.
Although the shelf life of our tapioca pearls is shorter (6 months from time of manufacturing), we are proud to say we do not include the laundry list of additives other tapioca pearls have!
While our whey products contain a very small amount of lactose (see the following question), all of the rest of our products are completely lactose free!
Whey protein isolate is the highest quality type of whey protein that is rid of the extraneous content that often comes with poorer quality proteins. One of the things that is greatly reduced is the lactose content, a sugar found in most dairy products and cheap whey protein products.
Boba Tea Protein whey products are 98-99.99% lactose-free. This is easy on the stomach for most healthy people and even most people with a lactose intolerance. Those with a lactose allergy may want to avoid our whey products.
Boba Tea Protein products do not contain any gluten or soy, and are manufactured in a facility that adheres to strict storage and cleaning regulations to prevent cross-contamination.
Our products are made with kosher-friendly ingredients, certified by various kosher organizations. However, our products do not go through a final kosher certification after production.
Certain products may not be kosher for Passover, such as whey products, which are milk-derived.
Currently we don’t have samples, as we are not ready to offer those yet - they’re surprisingly expensive to manufacture! They're definitely on our to-do list though!
ENVIRONMENTAL QUESTIONS
Being Truly Grass Fed Verified™ means sourcing from small family farmers in Ireland that represent the highest industry standards of quality, animal welfare, environmental consciousness, and taste. Our cows are never fed grains and are free to roam the gorgeous farms of Ireland, providing the freedom and space every cow deserves. They are also Animal Welfare Approved and Non-GMO Project Certified.
See all the details here.
Yes! Look at the bottom of the bags; they are recyclable.
CERTIFICATIONS & TESTING
We are officially Truly Grass Fed Verified™ and a number of our ingredients are officially USDA Organic. We also meet quite a number of qualifications.
We are currently working on obtaining as many official certifications as possible including the Non-GMO Project, UD Kosher, and more.
Our Pre-Workouts are third-party tested for WADA-banned substances by the Banned Substance Control Group (BSCG) tests so that drug-tested athletes will have the peace of mind that not a single WADA-banned substance will be present in our pre-workout. Certificates for each batch can be viewed here.
We do not currently do any other third-party testing. However, all of our ingredients are individually tested for heavy metals and contaminants before they are used to make our products, and the manufacturing facility is NSF-GMP Certified.
MANUFACTURING
Yes, we do!
We import many of our core raw ingredients from outside of the USA mainly because they are not made domestically.
After receiving all raw goods from international and domestic suppliers, our protein products are then fully manufactured in the USA!
Yes, we manufacture in an NSF-GMP Certified facility.
It is also an officially FDA registered facility.
ORDERING
Boba Tea Protein first launched at the end of 2020, and since then we have seen a HUGE, non-stop demand for our healthy boba drinks!
This is still a very small business with just 6 people working on it full-time, but we are working as fast as we can to meet demand. We also strive to make our drinks taste just like your favorite boba shop drinks, and sometimes we rework our recipes to make sure they're still up to our standards.
We truly appreciate your patience and support as we continue building to a point where you can order whenever you want!
You can read more about the start of Boba Tea Protein here.
We always announce our next restock through our email newsletter and on our socials, so make sure you're subscribed and following to get the latest updates!
Currently, the checkout system is not capable of reserving inventory as items are added to the cart. Your cart is reserved once payment information is confirmed, which does mean that inventory can sell out while you enter payment info.
We understand this is frustrating, and we are working on building up enough inventory, particularly for new product launches, to prevent this from being an issue. It's difficult to predict how much we need to produce on first launches since this is still a small, but VERY quickly growing business!
We do offer installment payment method via Shop Pay Installments.
Shop Pay Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: https://www.affirm.com/licenses.
SHIPPING
Orders to the contiguous US are estimated to arrive in 1-5 business days.
Orders to major cities in Alaska and Hawaii, like Honolulu and Anchorage, are estimated to arrive within 6-10 business days; other locations may take up to 20 business days.
Yes! Please go to bobateaprotein.ca to place orders shipping to Canadian addresses.
At bobateaprotein.ca, you'll get local shipping costs and times!
If you place an order here (bobateaprotein.com), your shipping cost will be based on order size and shipping location, and include duties and taxes as an international shipment. Those costs can be seen when you enter your shipping information on the checkout page. Shipping will take 7-10 business days.
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
We do ship internationally!
Shipping cost is based on order size and shipping location, and can be seen when you enter your shipping information at checkout.
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
If you don't see your country at checkout, please let us know and we'll see if we are able to ship there.
We do ship to US territories!
Shipping costs will vary and are determined at checkout.
Our $99 free shipping threshold currently only applies to recipients in the contiguous USA.
The $99 threshold is determined by the subtotal of your order. The subtotal is calculated after discounts, and before taxes/shipping.
Gift cards do not apply to the free shipping threshold.
Free Shipping only applies to orders shipping within the contiguous USA.
Orders should be shipped out within 2 business days. You will receive an email notification when your order has been shipped out.
If you have any issues with the delivery process, please view this page for steps on how to find your package.
RETURNS
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Review our return policy then email us at [email protected] and we’ll take you through the process.