Please pop in the delivery postcode below to see if we deliver this tasty product to your area, and if so on what days! Delivery cost is applied at the checkout.
9.1 We hope that you will be pleased with your Products. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by e-mail on [email protected] and no later than 2 working days after receipt.
If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged or incorrect goods you must take photographic evidence and email this to us, and retain the damaged or incorrect Products and all packaging for inspection by us. Subject to our report on the claimed damage or incorrect goods and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. When emailing us please state clearly your Order Number, date of order, name and delivery address details and provide photos of any damaged/incorrect Product together with a photo of the complete delivery slip and any labelling on the packaging which might be on the back, side or underneath.
9.2 We will only make a refund to the original payment method used by you to make the online purchase. Once we have issued a refund of any such payment to you, the ownership of the Products will pass back to us. We may at our discretion allow you to keep the Products.
9.3 If you have purchased your Products from one of our stores you must produce your original receipt, credit or debit card receipt and card used at the time of purchase, refunds will not be made without this proof or purchase and payment. We will only make a refund to the original payment method used by you.
9.4 Taste is a very personal matter and subjective. We cannot accept the return of any Products merely because you do not like the taste of them, however, if contacted within 2 working days of receipt, we may, however, at our discretion provide a credit voucher.
9.5 We will not accept the return of any Products which have been purchased from any outlet other than this online Site and you must return the Products to the outlet you purchased them at.
9.6 Gift vouchers are strictly non refundable. Afternoon Tea or Common Room vouchers can be exchanged for our general online gift vouchers of equivalent value upon request provided they have not passed their expiry date. Vouchers are cash redeemable and every voucher is £0.01 cashable value.
9.7 If the recipient of the Product as named on the order contacts us regarding a damaged or incorrect item, and the recipient differs from the person who ordered and paid for the Products, where we reach an agreement with the named recipient regarding a credit for the Products, no further remedy will be available for the person who ordered and paid for the Products.
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5.1 Our website service permits you to purchase our Products from our Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.
5.1.2 Age Restrictions: Alcohol available for sale on our website is an age-restricted product and you must not purchase those products if you are below the age of 18. By placing an order for an age-restricted product, you are confirming that both you and the recipient are over the age of 18.
5.2 Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation and Invoice to notify you of the fact we have received and accepted your order.
5.3 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.4 If you notice an error in the Order Confirmation you must notify us by email at least 2 whole working days before the order is due to be collected or delivered. This does not apply to wedding cake products, please see clause 5.11 for wedding cake purchase and cancellation terms.
5.5 If you wish to cancel your order for any reason, you can edit or cancel the order yourself via the View your Order link for up to 30 minutes after you place your order. Otherwise you must notify us at least 2 whole working days before your order is due to be delivered by emailing us at [email protected] (to cancel) or [email protected] (to edit).
For next day deliveries, please note once your order has been processed (which is normally identified by tracking information being sent to you), we are unable to make any amendments to your order. If the order is yet to be processed you will have up to 12pm GMT to cancel. After 12pm GMT the day before delivery, we can no longer edit or cancel orders.
If an order cannot be amended or cancelled we will not be able to provide a refund.
This does not apply to wedding cake products, please see clause 5.11 for wedding cake purchase and cancellation terms.
5.6 As our Products are custom made and perishable your legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 do not apply.
5.7 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out here will become effective.
5.8 All Products shown on our Site are subject to availability. We reserve the right to substitute suitable alternative Products. This will ensure we are able to deliver Products to you on the date you were expecting.
5.9 Please note we cannot place perceived profanity on the personalisation disc. If we believe your message has the potential to offend, we will amend it if possible or we will refund you the sum paid. We reserve the right to amend any personalisation disc containing profanity without notifying you in advance, but we will always try to make contact with you before doing so either via phone or email.
5.10 Terms & Conditions for Purchase of Wedding Cakes
5.10.1 All wedding cake orders are non refundable unless permitted in clause 5.10.4.
5.10.2 If you need to amend an order, i.e. make the cake bigger or smaller, change the design choice for another one on the website, or flavours, if the cost of the cake is less once the amendments are made, a gift card will be given for the difference in value. A cash refund will not be given.
5.10.3 If you wish to delay delivery, we need to be given no less than 3 full days' notice. If you do not have a new delivery date at the time of requesting to delay we can put delivery on hold indefinitely until you get in touch again. We will need 5 days notice to reinstate an order.
5.10.4 If you wish to cancel an order we need to be given no less than 3 full days' notice, however a refund will not be given unless 1 month's notice has been given.
Please pop in the delivery postcode below to see if we deliver this tasty product to your area, and if so on what days! Delivery cost is applied at the checkout.
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