DSC At Reservoir Office is Closed Today and Friday Please be advised the Document Scanning Center at Reservoir Avenue is closed today and Friday, Sept. 13. If you only need to scan documents to your case, you can visit the DSCs at the Holden Street Office in Providence or the Roosevelt Avenue Office in Pawtucket. Uploading documents to cases can also be completed through the Customer Portal (healthyrhode.ri.gov) and the HealthyRhode mobile app.
Reservoir Office Document Scanning Center Update The Document Scanning Center (DSC) at Reservoir Avenue in Providence will be closing at noon daily starting the week of September 16. This adjustment will ensure customers seeking services at this DSC will have a consistent, high-quality experience when only needing to scan documents. The other DSCs, at 125 Holden Street in Providence and 249 Roosevelt Avenue in Pawtucket, are not affected by this adjustment and will continue to operate all day during regular business hours. This update will remain in effect until further notice.
Call Center Update The Call Center has expanded the options available at 1-855-697-4347 when callers select menu option 2. Starting July 2024, callers using option 2 can now receive on-the-go information on their Rhode Island Works, Child Care Assistance, and General Public Assistance cases. This is in addition to the information already available for SNAP and Medicaid cases. Learn more about the improved functionality here: https://dhs.ri.gov/resources
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Offices Warwick Office Update The regional family office at 195 Buttonwoods Ave., Warwick, will return to full customer service on Thursday, June 6. The office will be open weekdays from 8:30 a.m. to 4 p.m., except holidays. The RI DHS appreciates your patience while important office improvements were made. While full services are available at the Warwick office, customers continue to have access to other office locations, the Customer Portal (healthyrhode.ri.gov), the HealthyRhode mobile app, document scanning centers, and online resources. Please visit dhs.ri.gov and see our notifications for the latest agency updates. Louis Pasteur Building Customers have access to benefits and our staff through the following channels: Customer Portal: login to your portal to access your benefits, instructions can be found on the Helpful Technology Resources page Phone: 1-855-MY-RIDHS (1-855-697-4347) Drop Boxes: Leave materials in the secure drop boxes at all our regional offices See below for more information about the DHS Call Center and the DHS regional offices serving Rhode Islanders throughout our State. DHS Call Center Hours: Many of the self-service options are available to you 24 hours a day, 7 days a week. If you need to speak with a representative, our hours of operations are 8:30 a.m. to 3 p.m. on Monday, Tuesday, Thursday and Friday, except holidays. For general information on SNAP, RI Works, Child Care Assistance, EBT Cards, General Public Assistance, RIte Care, and other agency programs 1-855-MY-RIDHS (1-855-697-4347) Additional resource info lines can be found on our Contact Us page. Document Scanning Centers Did you know Document Scanning Centers at our 125 Holden Street and 249 Roosevelt Avenue offices can help customers open and update their cases in as little as 10 minutes? It is a fast, easy, and convenient process, designed to save customers time. Community partner resources are available below: Resources DSC -General Poster PDF file, less than 1mbmegabytes DSC - Alt. Poster PDF file, less than 1mbmegabytes DSC - Palm Card PDF file, less than 1mbmegabytes DSC -Social Media Collateral PDF file, less than 1mbmegabytes DSC - General Poster (español) PDF file, less than 1mbmegabytes DSC - Alt Poster (espanol) PDF file, less than 1mbmegabytes DSC - Palm Card (español) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (español) PDF file, less than 1mbmegabytes DSC - General Poster (português) PDF file, less than 1mbmegabytes DSC- Alt Poster (português) PDF file, less than 1mbmegabytes DSC - Palm Card (português) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (português) PDF file, less than 1mbmegabytes DSC - General Poster (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC-Alt Poster (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC - Palm Card (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (kreyol ayisyen) PDF file, less than 1mbmegabytes Regional Offices Regional offices are open Monday through Friday, except holidays, from 8:30 a.m. to 4 p.m. Document Scanning Centers are located at regional offices marked with an asterisk (*) Providence* 1 Reservoir Avenue Providence, RI 02907 1-855-MY-RIDHS (1-855-697-4347) FAX: 1-401-462-8052 Directions Providence* 125 Holden Street Providence, RI 02908 1-855-MY-RIDHS (1-855-697-4347) FAX: 1-401-462-8052 Directions Pawtucket* 249 Roosevelt Avenue Pawtucket, RI 02860 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-721-6659 Directions Woonsocket 219 Pond Street Woonsocket, RI 02895 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-235-1273 Directions Warwick 195 Buttonwoods Avenue Warwick, RI 02886 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-736-1442 or 1-401-736-1443 Directions South County 4808 Tower Hill Road, Suite G1 Wakefield, RI 02879 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-782-4316 Directions Newport County 31 John Clarke Road Middletown, RI 02842 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-619-7201 Directions Administrative Department of Human Services Louis Pasteur Building 57 25 Howard Avenue Cranston, RI 02920 Directions Office of Child Support Services 77 Dorrance Street Providence, RI 02903 1-401-458-4400 FAX:1-401-458-4465 Directions Office of Rehabilitation Services 40 Fountain Street Providence, RI 02903 1-401-421-7005 TTY 1-800-745-5555 Español 1-401-272-8090 Directions RI Veterans Home 480 Metacom Avenue Bristol, RI 02809 1-401-253-8000 FAX:1-401-254-1340 Directions RI Veterans Memorial Cemetery 301 South County Trail Exeter, RI 02822 1-401-268-3088 FAX:1-401-295-8797 Directions