Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
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Materials & Our Footprint
Black Hole® Bags
Designed simply and built extra-tough, our Black Hole® bags are the travel gear you reach for again and again. And many have a new look for good reason. We’re now using a recycled laminate with a matte finish that decreases carbon emissions by 91%, when compared to its virgin counterpart.