ChatBot's path to 2600+ customers and $300,000 in monthly recurring revenue
A Saas chatbot platform that started as a hackathon project.
www.chatbot.comOur contribution to ChatBot
Knowledge
Technology
Rebranding
Distribution channels
Domain purchase
Office space
![Darek Zabrzeński photo](/https/incubator.text.com/_next/image?url=%2Fhero-ChatBot.webp&w=1080&q=75)
Darek Zabrzeński
Head of ChatBotthe inspiration
What was the problem that you wanted to solve with your business idea?
We wanted to make a tool that automates business communication and is simple to use. It's easy to create a chatbot dedicated to a specific company and built by a group of specialists. It's more challenging to develop a universal and easy-to-use tool so that anyone without technical knowledge can create a chatbot and benefit from it.
Another challenge lies in explaining and translating the technical aspects into the interface so that it's understandable for everyone.
customers
average revenue per user
monthly recurring revenue
the opportunity
What were the biggest challenges, and how did they influence your decision to work with Text?
Initially, the biggest challenge was Text being a single-product company. While it feels natural that we build and offer more products these days, few people believed or were aware that we would never again be a company offering only LiveChat.
Defining the target audience for our product wasn’t easy either. The chatbot and AI industries often imply that they’re aimed at big businesses — those in significant need of automation that will save a ton of work. The truth is, ChatBot is dedicated to every segment of small and medium businesses (SMBs).
Both small businesses that can’t afford to work 24/7 and enterprises with concrete automation requirements use ChatBot daily. To add to that, government institutions use our software more often, and they implement ChatBot entirely on their own.
Both small businesses that can’t afford to work 24/7 and enterprises with concrete automation requirements use ChatBot daily. To add to that, government institutions use our software more often, and they implement ChatBot entirely on their own.
the process
How has Text helped you grow your business?
Text’s organization helps with the decision-making but also in scaling our startup. We never wanted LiveChat to be the driving force behind our product, but it undoubtedly helped in the early stage of our product development.
The massive experience of the people developing the LiveChat product was a great motivator when ChatBot was just starting and developing further. Text also provided us with the means that enabled us to build ChatBot, including the money, office space, and equipment.
the outcome
What have been the results of working with Text so far?
The numbers speak for themselves — after five years since the product launch, we have over 2600 customers and the number is continuously growing. They bring almost $300,000 in monthly recurring revenue (MRR), and the average revenue per user (ARPU) reached $110.5 at the end of September 2022.
Another significant aspect is that we still work together and that ChatBot is a part of the Text product group. We’re developing our product with a shared vision and mission, and — after so many years — we feel more motivated than we did during ChatBot’s first days.
Let's work together!
Contact us now, showcase your project, and let's work together on shaping the future of communication.