We accept multiple payment options including American Express, Visa, Mastercard, Amazon Pay, Apple Pay, Google Pay, Meta Pay, Shop Pay, PayPal and Venmo (via PayPal).

The $20 discount applies to all Larroudé items, but it does not extend to Colléct items.

Orders will be processed—and you will be charged—as soon as they are received and confirmed. Once your order has been confirmed, we will send you an order confirmation email.

We’re committed to processing orders as soon as they are received. Because of this, we are unable to honor any changes once the order has been placed.

To create an account:

1. On desktop: click on the account icon on the top right corner on any page of larroude.com

On mobile: go to the menu icon on the top left corner and click on "account"

2. Click on the "sign up" link right after it asks if you are a new customer

3. Enter your name, email address, and create a password

4. Click "sign up"

You may also use Facebook, Google or Amazon log-in information to create your account.

While you do not need a Larroudé account to place an order, there are added benefits of having an account. Customers with an account can track past orders, access faster checkout options by storing their payment and shipping information, and easily start a return or exchange.

Simply click on the “Forgot Password” link on the “Sign In” page and follow the instructions to reset your password. You can always contact our Client Services team for assistance.

We offer early access to select items and new season collections by allowing customers to reserve a pair in their size. Pre-ordered items are not immediately available for shipment. We will provide the best estimated delivery time for the item on its product page. We will update you as soon as your order has shipped, but please note, those dates are subject to change. If an order includes a pre-order item, products will be dispatched as they become available.

Enter the promo code in the "Promo Code" field at checkout for it to be applied to your order.

Our shoes run true to size, and all sizes are based on a medium width. We recommend you order your normal U.S. shoes size. Please also refer to our "Size and Fit" section on each product page for specific dimensions and information by style.

An order confirmation is sent to the email address provided when placing an order. If it takes longer than a few minutes to receive your confirmation, please check your spam folder. If you still cannot find your order confirmation please email: [email protected]

Orders placed before 1pm EST will ship out on the same business day. Orders placed after 1pm EST will ship out on the next business day.

Orders are shipped via UPS. Please note UPS delivers Monday through Friday from 9AM – 8PM, excluding local holidays.

Orders are shipped from NY.

For Continental U.S. orders:

Note: These rules apply exclusively to Larroudé products. For Colléct products, please refer to the rules listed under the Colléct tab.

We provide various shipping options, including expedited service, to cater to your delivery needs. Please refer to the chart below for estimated shipping times:

Please note that these shipping options apply specifically to Larroudé products. Different rules may apply to Colléct products, as outlined in the Colléct tab.

 Yes, absolutely! During the checkout process, you will have the option to enter a personalized gift message. This message will be included on the packing slip that accompanies your order.

Currently, we don't offer gift wrapping. Items come in a dust bag, inside our signature Larroude box. Our boxes are 100% recycled yet beautifully designed.

We are unable to ship orders to P.O. Boxes at this time.

No signature is required for delivery.

We are pleased to offer free shipping for international orders. However, please note that duties and taxes will be applied to your purchase to ensure your order won't be held up in customs. This way, we can guarantee a smooth delivery process.

A shipping confirmation email will be sent as soon as your order has been packaged, labeled, and scanned by UPS. Please note, you may not be able to track your package until it has been picked up and scanned by UPS.

A shipping confirmation is sent as soon as your order has been shipped. You can find tracking information on this email to follow your order.

Please contact UPS directly with your tracking order for assistance. You can also contact our Client Services team for help: [email protected] or 1-833-LRM-YWAY.
1-833-(576)-(9929)

To access our Return Policy, please click here.

Yes, you can! However, all items bought on sale are eligible for returns or exchanges for in store credit only.

Unfortunatly, you cannot return or exchange an item that has been custom made for you. Customized items are FINAL SALE.

We offer free returns and exchanges for all eligible merchandise with a pre-paid UPS label within the Continental U.S. only.

To process your return, please click here.

To process your even exchange, please click here.

A refund will be issued within 5-7 business days from the date your return is received. You will receive an email confirmation once the return has been processed. Please note it may take a few additional business days to see the credit post depending on your bank or financial institution.

Once your package is returned, we will process your exchange and ship out the new product within 2 business days via UPS Ground.

Note: These rules apply exclusively to Larroudé products. For Colléct products, please refer to the rules listed under the Colléct tab.

A final sale means all purchases are non-returnable and non-exchangeable, typically for clearance or end-of-season items at reduced prices.

Considerations:

No returns or exchanges. Once purchased, items cannot be returned or exchanged.

Exceptions for defects: Defective, damaged, or mis-shipped items are eligible for exceptions; contact Customer Care for assistance [email protected].

Check sizing carefully: Ensure correct sizing as exchanges aren't available.

No price adjustments: Final sale items do not qualify for price adjustments or matches.

Sales tax may apply: Sales tax might still be added depending on your location.

Orders shipped outside of the Continental U.S. are considered final sale. It is important to review our size chart and ensure all details are in place before placing your order.

Route is an insurance and tracking app that keeps tabs on your deliveries every step of the way. It guarantees protection against loss, theft or damage.

If something happens to your package (manufacturing issue, it got lost in transit, etc) and you bought the protection in the moment of your order, you can simply go tohttps://claims.route.com/ and file a claim. The team is super responsive and will get back to you either to process a refund or a replacement!

Route is completely optional, though it is automatically added to the cart for your protection, you are able to switch it off if you do not wish to protect your package.

Colléct offers a handpicked selection of finely curated products. It's important to note that we do not maintain physical inventory. Instead, the entire delivery process is managed by each respective brand.

Colléct by Larroudé: all brands available at Colléct follow the same return policy above, except for Adina Reyter, Altuzarra, Ariel Gordon, Bala Bangles, Barrière, Christopher John Rogers, Dr. Lara Devgan Skincare, Garland Collection, GIGI BURRIS, Jane Win, Joanna Czech, Literie Candles, Lizzie Fortunato, Natalie Martin, Nelle Atelier, Marrakshi Life, Montce, Petite Plume, Retrouvai | Modern Heirlooms, Stephanie Gottlieb, U Beauty and WELLinsulated® which are all FINAL SALE.