Murrieta Vet One Of Many Aided By Temecula Quad's Opening

MURRIETA, CA — When a 77-year-old Murrieta veteran called the Riverside County Office on Aging call center asking for help, the team at the Integrated Service Delivery made an immediate appointment for him at the Temecula Quad, a new pilot site to fill the gap in services across Southwest Riverside County.

Third District Supervisor and Board Chairman Chuck Washington says the County's innovative approach, Integrated Service Delivery, or ISD, is a lifeline for residents of all ages, providing a seamless experience in navigating programs and resources.

It's all to upgrade social services into a single-stop model for health, housing, and even job support.

"The ISD model illustrates the County's commitment to creating a more efficient and compassionate support system for residents," Washington said.

The Temecula Quad is one of several pilot sites that opened recently after the County launched its first ISD location at the Riverside University Health System - Jurupa Valley Community Health Center less than a year ago, according to Washington. Inside, you'll find Women, Infants, and Children (WIC), Community Action Partnership, First 5, and Office on Aging. Those with needs can receive assistance from multiple County departments.

"The new ISD location at the Temecula Quad is just one example of how this initiative is making a tangible difference in the lives of our residents, especially our seniors," said Washington, whose district includes the Quad.

Kipp completed the Whole Person Health Score assessment and ISD registration process during his appointment. Based on the needs identified by the assessment, William Kipp was linked to the Department of Public Social Services, Veterans Services, and Community Action Partnership. He also consented to be referred to other services and agreed to enroll in the short-term case management program, HelpLink Plus, for ongoing support. He was scheduled one-on-one application assistance for health insurance and affordable housing.

"As a vet, it's hard sometimes to ask for help," Kipp shared with the Riverside County news. "I came in needing assistance, and I was pleasantly surprised to see that my needs were understood, addressed, and met with earnestness. The biggest benefit is if I need other services in the future, I know exactly where to go, and I trust those who are there to help."

From medical care and housing assistance to food insecurity and job support, finding the proper help can be challenging and fragmented. The County of Riverside, however, is now creating a coordinated approach to caring for its residents by making multiple safety-net services available at single locations.

ISD aims to provide a no-wrong-door approach to help people access needed resources. The new, multifaceted registration process used at all ISD sites provides a holistic assessment of the individual. It determines the level of care to link residents to all available county resources.
Appointments are available at seven Integrated Service Delivery pil located throughout Riverside County.

Please contact your nearest site below for more information

• Temecula Quad - Walt P. Abraham County Administrative Center, Building B, WIC, 41002 County Center Dr. B, Temecula; (951) 452-5335.
• Riverside University Health System - Jurupa Valley Community Health Center, 8876 Mission Blvd., Jurupa Valley; (951) 529-3834.
• Riverside University Health System - Jurupa Valley Community Health Center- WIC, 8876 Mission Blvd., Jurupa Valley; (951) 295-2237.
• County of Riverside Department of Public Social Services, 201 Redlands Ave., Perris; (760) 921-5732.
• County of Riverside Department of Public Social Services 1225 W Hobsonway, Blythe, CA 92225; (951) 840-0267.
• Riverside University Health System- Behavioral Health Corona Wellness and Recovery Center, 2813 South Main St., Corona; (951) 737-2962.
• Riverside County Probation Department, 1020 Iowa Ave., Riverside; (951) 358-7500.