Contact information for some of the most common questions across various departments and services.
Issue | Description | Contact |
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Applications for Employment | View current applications About application process | 919-996-3315 [email protected] |
Building Permits, Inspections, and Zoning | Planning and Development Customer Service Center brings uniformity and efficiency for plan review and permitting. | 919-996-2500 Customer Request Form |
Citizen Service Request (SeeClickFix) | App and interactive map for public to report issues like potholes, graffiti, water, signal, sign repair, etc. | |
Claims (Injury or Property Damage) | If you have been involved in an incident and/or accident which resulted in bodily injury or property damage and wish to file a claim against the City of Raleigh, a City of Raleigh Claim Form must be completed and submitted. |
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Customer Care or Billing | Customer Care and Billing is part of the City of Raleigh's Public Utilities Department, and services approximately 183,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon | 919-996-3245 or 888-905-3169 (make payments) [email protected] |
Discolored Drinking Water | Report brown, cloudy, bad smelling or tasting drinking water. | 919-996-2870 |
Drainage Complaints | Street drainage, private property and water and sewer emergencies. | Street drainage: Storm Drainage Problems Form or call 919-996-6446 Private property: [email protected] or call 919-996-3940 Water/sewer emergencies, 919-996-3245 |
Graffiti | Report graffiti | 919-996-6446 Graffiti Report Form |
Missed Garbage Collection, Recycling, Yard Waste Pickup
| Contact the Solid Waste Services Support Center or fill out Missed Collection Form | 919-996-3245 |
Missing or Damaged Street Signs | 919-996-6608 [email protected] | |
Neighborhood Traffic Management | For issues regarding speed humps, stop signs, speed limit reductions, etc. | 919-996-4066 [email protected] |
Police | Always call 911 in the case of an emergency. The Raleigh police information desk does not have specific information on Wake County court dates/traffic violations/district attorney questions. The number to call is 919-755-4117 | Emergency 911 Non-emergency 919-831-6311 or 919-996-3335 Internal Affairs 919-996-3155 |
Potholes, Damaged Streets, General Maintenance Problems | Report damaged streets, potholes and other general street maintenance problems on City right of way. View map of City streets. | 919-996-6446 To report a pothole, please complete our Pothole Repair Request Form. |
Public Nuisances | For issues regarding overgrown grass, trash or abandoned vehicles on private property,etc. | General, 919-996-2444 abandoned cars on city streets,919-831-6311 or 919-996-3335 |
Public Records Requests | Public records requests can be made through our online form. | 919-996-3100 [email protected] |
Sidewalk Repairs | Submit a report | 919-996-6446 or email [email protected] |
Streetlight Repair | Report a malfunction or request an evaluation | Requests /evaluations, 919-996-4045 Progress Energy 800-419-6356, Press option 3 Duke Energy 800-474-6300 Wake Electric Membership Corp 800-777-9898 |
Traffic Signal Malfunction | 919-996-6020 [email protected] | |
Water Conservation Violations or Information | Check current status, alerts, and goals | [email protected] |
Water or Sewer Emergencies | 919-996-3245 (24/7) | |
Website Support | For technical issues related to the website please email James Alberque For content-related issues like broken links, typos, missing information, etc, please email Pete Weber | Technical: [email protected] Content, General: |
Who to Call for Everything Else | Can't find what you are looking for? Call or email Communications | Call 919-996-3000 919-996-3107 (TDD) [email protected] |