Frequently Asked Questions

Sign up online at Unity.HardRock.com. It's fast, free and easy.

If you are a current account holder,complete your online signup and get the most out of Unity.

If you are not a Unity by Hard Rock member, sign up today online or stop by Player's Club at any of our 6 casinos with a valid photo ID (must be 21 or older).

Unity by Hard Rock members receive Free Play Rewards each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime.

Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Unity account online and add your email address to your profile.

Your Free Play Rewards will be valid for a specific period of time. See each Seminole casino below for expiration details.

• Seminole Casino Brighton: Valid up to 14 days
• Seminole Casino Classic: Valid up to 14 days
• Seminole Casino Coconut Creek: Valid up to 14 days
• Seminole Casino Hotel Immokalee: Valid up to 30 days
• Seminole Hard Rock Hotel & Casino Hollywood: Valid up to 14 days
• Seminole Hard Rock Hotel & Casino Tampa: Valid up to 14 days

Log in to your online Unity by Hard Rock account to view your best available hotel rates, Unity Points balance, Free Play Rewards, and upcoming offers and promotions.

Log in to your online Unity by Hard Rock account to check your Unity Points balance anytime.

Guests can obtain their Win/Loss Statements by one of the following ways:

1. Visit Player’s Club with valid photo ID.
2. Log in to your  account to request a copy of your Win/Loss Statement.
3. Call Customer Care at 1 (954) 377-5234.

U-Wallet is a contactless, cashless and secure alternative to using cash at a slot machine, helping you avoid lines at the ATM and Casino Cashier.

To register your U-Wallet, follow the steps below.

1. Log in or activate your online account if you haven't already and register your U-Wallet.
2. Add funds using a debit or credit card.
3. Download your funds to your favorite slot machine.

Prior to registering online, visit the Player's Club to ensure your Unity by Hard Rock account information is up-to-date.

Visit our U-Wallet page for more information.

QuikTicket™ is an enhanced way to play slots, where you can access your cash without debit account daily withdrawal limits. QuikTicket™ is simple, secure, fast and convenient.

 Learn more.

Power Bank is a new and enhanced way to play where you can transfer funds right to your favorite slot machine. It allows you to download funds from your Casino Credit and/or Front Money Account right at the slot machine.

Learn more.

Self-Pay Jackpot™ is a new and enhanced way to play slots where you can transfer your slot jackpot directly to the slot machine with no interruptions. *Only jackpots from $1,200 - $50,000 can qualify for the Self-Pay Jackpot™ program.

Learn More.

Player Boutique is a contactless gift experience where gifts can be claimed on promotion days from any slot machine.

Just follow the steps below.

1. Insert your Unity by Hard Rock card into any slot machine.
2. Select PROMOTIONS icon.
3. Select PLAYER BOUTIQUE to claim your gift.

It's that simple and convenient. You'll receive your gift at home in days.

Seminole Gaming Gift Cards may be purchased at any Seminole Gaming property at the outlets below.

SEMINOLE HARD ROCK HOTEL & CASINO TAMPA

• Hard Rock Retail Outlets
  
  

SEMINOLE HARD ROCK HOTEL & CASINO - HOLLYWOOD, FL

• Hotel Front Desk
• Kuro
• Council Oak Steaks & Seafood
• Cipresso
• Rock Spa® & Salon
  
  

SEMINOLE CLASSIC CASINO HOLLYWOOD

• EATstreet
  
  

SEMINOLE CASINO COCONUT CREEK

• NYY Steak
• 1st Street Deli
• Sunset Grill
  
  

SEMINOLE CASINO BRIGHTON

• Josiah Restaurant
  
  

SEMINOLE CASINO HOTEL

• Sundries Shop

Seminole Gaming Gift Cards can be redeemed at all Seminole Hard Rock Casino and Seminole Casino properties in the state of Florida. Gift cards can be redeemed at all food & beverage and hotel outlets that are owned by Seminole Gaming. Outlets which are leased to third-party venues are not included in the redemption plan. A full list of valid redemption outlets is shown below, and is also available on each property website in the section marked “Gift Cards."

SEMINOLE HARD ROCK HOTEL & CASINO TAMPA

Restaurants

• Council Oak Steaks & Seafood
• The Rez Grill
• Cipresso
• Hard Rock Cafe
• Constant Grind
• Rock 'N Raw
• Rise Kitchen & Deli
• Pool Bar & Grill
• Jubao Palace Noodle Bar
• Poker Snack Bar
  
  

Bars & Lounges

• Council Oak Bar & Lounge
• The Rez Bar
• Cipresso Bar
• Center Bar
• L Bar
• Pool Bar & Grill
• Hard Rock Cafe
• Poker Bar
• Casino Beverage (including Poker)
  
  

Other

• Hotel (on-site only, not valid at off-site partner hotels)
• Rock Spa® & Salon
• The Cellar
• Hard Rock Store
• Rock Shop
• Rain Maker
• Wild Card Store
  
  
  

SEMINOLE HARD ROCK HOTEL & CASINO - HOLLYWOOD, FL

• Beach Club Bar & Grill
• Cipresso
• Constant Grind at The Guitar Hotel
• Council Oak Steaks & Seafood
• Hard Rock Cafe
• In-Room Dining
• Kuro
• Pool Bar & Grill
• Rise Kitchen & Deli
  
  

Bars & Lounges

• Casino Floor
• Beverage Service
• Center Bar
• Council Oak Bar & Lounge
• Kuro Bar & Lounge
• Oculus Bar
• Poker Room Beverage Service
  
  

Other

• The Guitar Hotel
• Hard Rock Hotel
• Oasis Tower at Seminole Hard Rock Hotel & Casino
• Rock Spa® & Salon
• Hard Rock Store
• Rock Shop®
  
  
  

SEMINOLE CLASSIC CASINO HOLLYWOOD

• Flying Cow
• EATstreet
  
  

Bars

• Stage Bar
• Side Bar
  
  
  

SEMINOLE CASINO COCONUT CREEK

• NYY Steak
• Sunset Grill
• 1st Street Deli

Bars

• Nectar
• Casino Beverage
  
  
  

SEMINIOLE CASINO BRIGHTON

• Josiah Restaurant and Lounge
• Concessions
  
  
  

SEMINOLE CASINO HOTEL IMMOKALEE

• EE-TO-LEET-KE Grill
• Lucky Mi Noodle House
• 1st Street Deli
• Room Service
  
  

Bars

• Casino Beverage
  
  

Other

• Hotel
• Sundries Shop
• Seminole Casino Event Center

Seminole Gaming Gift Cards are simple to use, it works just like a credit card. The card is swiped at the terminal used for debit and credit cards and it deducts the amount from the card.

Consistent with Florida state laws, Seminole Gaming Gift Cards do not expire. The only exception to this rule would be for any gift cards given out on a promotional basis, as opposed to sold for cash or other consideration. Promotional gift cards will expire according to guidelines which are specific to each promotional program.

Seminole Gaming Gift Cards are available in any denomination when purchased in participating outlets up to $500.

Consistent with many gift card programs, there is no tax on the purchase of a Seminole Gaming Gift Card. 

Yes. Since gratuities and taxes can be paid with cash, they can be paid with Seminole Gaming Gift Cards.

No. Seminole Gaming Gift Cards may not be used to redeem Slot Play.

No. Seminole Gaming Gift Cards may not be used to redeem Match Play.

Seminole Gaming Gift Cards are not reloadable at this time.

Once the value on the card has been spent, there is no need to keep the gift card. A card with a zero balance cannot be presented again for redemption.

We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Cash is only accepted for an onsite purchase.

Yes. Return the merchandise along with the receipt to the store it where it was purchased. You cannot return for cash; your purchase will be credited to a Merchandise Credit.

Your Seminole Gaming Gift Card is redeemable for merchandise or services only and may not be redeemed for cash and cannot be returned.

Seminole Gaming Gift Cards are treated just like cash. Unfortunately, if the card is lost or stolen it cannot be replaced.

There are a few ways to do this. On the back of the card, there is a phone number to call to retrieve the balance through the automated system. As well, there are links on the gift card pages of each property website which direct to a simple tool to check the balance on a gift card. Alternatively, a cashier at participating outlets can provide a balance during a redemption transaction. Customer Care is not able to provide Seminole Gaming Gift Card balances over the phone.

Of course. Visit us and enjoy!