Frequently Asked Questions
Your points will come through once you have received a shipping notification on your order. If you have received a shipping notification and your points haven’t come through, then please contact [email protected].
It’s easy! Simply create an account on Bulletproof.com and you will automatically be enrolled into the program. Already have a Bulletproof.com account? You are automatically enrolled into this program and started receiving points on your purchases as of October 3, 2022.
Anyone!
You can redeem your points at checkout at anytime on a cart with non-discounted items. Simply add the products to your cart and choose how many points you want to apply on the check out page. For every 100 points earned, you will earn $5 off your purchase! The points slider (as seen in the screenshot below) will appear on your check out page. If it is not there, then you either have ineligible items in your cart or you don’t have at least 20 points.
![Bulletproof checkout](https://cdn.shopify.com/s/files/1/0024/6828/2425/files/bulletproof-loyalty-points.jpg)
The point slider will only appear if you meet all point redemption requirements:
- You must have accrued at least 20 points.
- You must not have any ineligible items in your cart.
Ineligible items include:
- Sale priced items
- Kits and Bundles (Bundle & Save), such as the Coffee Starter Kit
- Bulk items, such as 5lb coffee bags / 42oz Collagen
- Subscription items
- Tech items, such as the Whole Body Vibration Plate
- Purchases not made on Home
To remedy the situation, simply remove any ineligible items from cart and make sure you have at least 20 points and the slider should appear on your check out page.
You can view your points on the top of this page when you are logged into your Bulletproof.com account. You can also view your points on your accounts page under “Rewards.”
It’s simple, on our Referral Home Page simply enter your friend’s email or copy your referral link to start sharing your exclusive discount. They will get $15 off their first purchase of $50 or more, and you will earn $15 in points once they have made their purchase.
We track reviews and credit points via our automatic review request email. (subject line: “Willing to share your feedback about {product name}”). This email is sent out 14 days after your order has been placed, and requests are only sent if it is your first time purchasing the item. Reviews left on site, though greatly appreciated, cannot be credited with points.
If you created the account during the month of your birthday, you will receive your birthday reward 30 days after the account creation and it will come to your email inbox.
Yes! It’s 100% free to join.
Yes, your points will expire after 12 months of inactivity. This means if you don’t earn or spend points for 12 months, your points will expire, and your point balance will return to 0.
When you return an item, you lose the associated points you originally earned by buying the item in the first place.
No, you cannot use your points on any subscription orders as those are already discounted products. The good news is that you can still earn points on all your subscription purchases.
No, you cannot use points on already discounted products, bundles, kits, tech, bulk items and subscriptions. Standard exclusions apply.
Bulletproof.com Standard Exclusions:
Coupon codes are not eligible to use on any of the following items:
- Sale priced items
- Kits and Bundles (Bundle & Save), such as the Coffee Starter Kit
- Bulk items, such as 2.5lb, 5lb coffee bags / 42oz Collagen
- Subscription items
- Tech items, such as the Whole Body Vibration Plate and Books
- Purchases not made on Bulletproof.com
You will receive your 300 points once your referred friend’s order has shipped. They will receive a shipping confirmation email and you will receive an email confirming that the referral was complete. You will also be able to see the reward in your reward history.
If the order subtotal after you apply your points falls under $49, then you are subject to shipping fees. You can still receive free shipping if your order subtotal after points is $49+.