Everflow Reviews

Jordan helped me sort out an issue which was entirely my responsibility. Friendly, fast, and he knew what he was doing. (All VERY unlike Castle water)

Date of experience: 13 September 2024

The lady on the phone was so professional and plight she made my experience so simple I thought it would have taken a long time to switch my account number to a new one but the lady d
Sorted it in ten minutes amazing service thanks a p Davies

Date of experience: 11 September 2024

Was greatly impressed when Ann Marie rang me back out of office hours. She was very helpful and explained everything I needed to know. Having recently taken over the account this was very much appreciated.

Date of experience: 11 September 2024

Have been with Everflow for sometime now, customer services are always a good experience. No long waiting time, agents polite and will always resolve any issues you might have.

Date of experience: 12 September 2024

Execllent customer service. Answered my query and even sent written instructions by email.

Date of experience: 16 September 2024

My call was answered very quick and my enquiry was dealt with very efficiently and personably.

Date of experience: 16 September 2024

I needed to make some urgent adjustments in the way the account will be dealt with after the 20th September 2024. Thus the urgency.
The advisor I spoke with, (Jordan) couldn’t have been more helpful. He listened to the complexity of the changes needed with patience and fully understood what needed to be done and when.

Date of experience: 09 September 2024

Cant speak highly enough about the quality of staff used by Everflow on the Customer Service side. I've had cause to contact them twice in the last six weeks and the responses and actions from them were exemplary. Clearly they are highly trained but the thing I admired most was their ability to relate to me at a personal level. A common sense approach very well appreciated

Date of experience: 06 September 2024

Every adviser I have spoken to was pleasant and really tried to help.
Mis-communication with third party contractors caused a problem but this was sorted after 2 weeks
Let's hope for a more pleasant interaction moving forward

Date of experience: 20 August 2024

Rang to change details and sometimes this can be a real pain but today was easy and straight forward with a helpful advisor which was a pleasant surprise

Date of experience: 11 September 2024

I have just spoken with a lady called Anne-Marie which was extremely helpful,
It was a pleasure to speak with someone so polite and which dealt with my query reassuring me, and dealing with it straight away.
This lady is a credit to your company thank you

Date of experience: 10 September 2024

Needed to send a meter read via portal or website unable to do so contacted customer service they took care of it for me very helpful

Date of experience: 04 September 2024

I had difficulty with the website till I chatted with Billy and he supplied me with the information needed. The website i find very user unfriendly

Date of experience: 10 September 2024

Closed the account with Everflow because the business had moved out of the property.
Found a transaction in the accounting software which didn't make sence rang customer support and Megan was able to explain it very quicky.

Date of experience: 09 September 2024

Phone call answered prompt and nothing I asked seemed too much trouble the lady was very professional.

Date of experience: 13 September 2024

Simply, Anne-Marie provided a level of service rarely experienced these days!

Date of experience: 10 September 2024

Update to previous 1 star review: Later the same day I received a call from Caroline Watson , services manager. After seeing the email I'd received this morning she apolgised for what was clearly a mistake on the part of the debt management department, and stated that she would raise the issue to the CEO. I was highly satisfied with the way that Ms Watson dealt with the matter, I would give her 5 stars, but Everflow have been let down by their automated systems, hence 3 stars overall.

Original review:
I received a bill on my business account on Friday and this morning I got a "NOTICE OF DEFAULT" email, stating "Urgent payment is required in full. This is your last opportunity to resolve your arrears before the balance increases with additional collection fees...You have failed to respond to our numerous contact attempts. As payment has not been received, your account is being prepared for escalation to a debt collection agency. If payment is not received this week we will levy additional charges.

Additionally, a collection agent may visit your premises, we may commence legal action, and /or possible disconnection."

As if this wasn't bad enough, the period I'm being billed for is 7/10/24 to 7/11/24.

Obviously I'm angry about this and the extra work that it has created for me, but I worry about the effect that this kind of bullying tactic would have on a more vulnerable customer.

Date of experience: 09 September 2024

When we had complications with our billing, I found the customer services to be extremely helpful.
Whilst we haven't yet manged to resolve the issue, the communication and customer services are far better than other utility companies.

Date of experience: 13 September 2024

Very helpful, courteous and friendly. Customer service how it used to be! Very informative and proactive. It was easy to get through on the phone -thank you. I do wish however you would give your best rates in the first place!

Date of experience: 05 September 2024

This is an adjusted review based on some very good phone customer service. Caroline the service manager was keen to resolve the issues and we appreciated the effort.

Would have been good if the issue had not been there in the first place. But we will take it.

Date of experience: 20 August 2024