The twig tree I ordered arrived quickly…
The twig tree I ordered arrived quickly and I love it , I was kept informed all the way and am very pleased with the item and the service
Date of experience: 03 July 2024
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Reviews4.5
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Excellent company
Ordered inflatable gingerbread man for Xmas. Arrived super quick, inflated and it looks better than expected. Best price. Have ordered from this site before and same excellent experience. Would most definitely recommend. Thank you
Date of experience: 17 January 2024
Ordered an over the door christmas card…
Ordered an over the door christmas card hanger. Will not fit over any regular door. Don't know how to return and also on purchasing I was prompted to sign up to Laybuy' who are now gonna take money off me regularly and its impossible to contact them. Absolutely furious don't buy from here
Date of experience: 12 October 2023
Reply from Store Of Jam LTD
Hi,
Sorry to hear of your issue with everything.
The hanger fits all standard doors. The only issue you may come across is closing the door. It depends how flush the top of your door frame sits with your door when its closed.
LayBuy is a method of payment that can be selected at checkout. You can also pay by Card and many other ways.
A return is always offered. If you would like to return please contact us with your order number and email us. [email protected]
Many thanks
EXCELLENT SERVICE.My beautiful birch…
EXCELLENT SERVICE.My beautiful birch twig tree arrived 2 days after I'd ordered it.
I'm absolutely thrilled...just what I hoped it would be like. Can't wait for Xmas to decorate it with my special tree ornaments collected over 40 years!
Date of experience: 26 October 2021
Reply from Store Of Jam LTD
Thank you so much for your review its important to us & thanks for your order.
Absolutely fantastic store
Absolutely fantastic. Ordered on Tuesday arrived on Thursday.
I saw the product at Barton Grange and came home looked online and this store had the exact same item £14 cheaper and free delivery. How good is that!
Date of experience: 09 November 2023
Reply from Store Of Jam LTD
Thank you so much for your review. We try get all orders out packed well and fast and if you can save a few quid in these testing times its a win all round. Thank you for your order and your kind words.
Amazing service
Amazing service, ordered water feature which was much cheaper than three local garden centres, came following day, packaging was great, lovely item. Will def be using this company again.
Date of experience: 02 June 2021
Frog fountain
Amazing service ! Ordered 2330 on a Tuesday night, delivered 1205 the following Thursday.
Haven’t set up and tried yet, but looks exactly as described and pictured. And competitive price , which included delivery !
What’s not to like !! Very happy customer.
Date of experience: 19 March 2021
Wow super fast delivery and the 2…
Wow super fast delivery and the 2 prelit trees I ordered were even more beautiful than I imagined. Fantastic quality. I shall definitely be making future orders from this top class company. I’m always worried when I order online as invariably the product never lives up to the description, Store of Jam have full filled all my expectations.
Date of experience: 03 December 2021
Reply from Store Of Jam LTD
Your most welcome. Thank you so much for your review we really appreciate it. All the best
What a really amazing find
What a really amazing find. A company advertising a product that lives up to its description, dispatches the order very promptly and keeps you informed all the way and true to their word it arrived the following day. Would heartily recommend them to friends and family.
Date of experience: 02 February 2022
Reply from Store Of Jam LTD
Thank you very much for your review we really appreciate it.
All the best
Do not use!
Do not use! I bought a Christmas light garland. Opened as soon as it arrived and it didn’t work, it was clearly faulty. Emailed to let them know and they responded immediately with the suggestion to tighten one of the fixings but unfortunately it was something we’d already done. Emailed back to let them know and they didn’t respond. I’ve chased by email several times and their phone number just goes to voicemail. Having read previous reviews on here and other websites it seems common for this company to ignore customers with faulty items and just hope people will go away. I’m now £45 down for an item that arrived with me faulty. This company is a disgrace.
Date of experience: 29 November 2022
Reply from Store Of Jam LTD
Hi there sorry you feel this way. We don't ignore customers a means of return is always offered.
Very positive experience
I'm really delighted with the 8ft Christmas twig tree that I bought from Store of Jam limited. The quality of the tree was much better than a tree that I bought the previous week from a high end department store, and that I ended up having to return. Plus it was £40 cheaper. I'm happy that I was able to buy an 8ft tree as well, as the ceilings in my house are high, and I couldn't find this size elsewhere. The item arrived on time, was packaged very well and was very easy to assemble. It was the first time I bought anything from this company and it certainly won't be the last. I'd highly recommend them.
Date of experience: 05 December 2023
Solar cascade water feature
I’m delighted with the service from Store ofJam , I ordered a solar powered ceramic water feature on Wednesday, it arrived by Friday, really well packaged . I’d seen this in a garden centre for £30 more so am very pleased. I will buy from them again.
Date of experience: 14 May 2021
Beautiful Christmas Tree
Ordered small Christmas Tree for porch. Unlike other suppliers item was in stock, at a good price and with free delivery. Delivered within 2 days. Item was as described and well packaged. Would order again from this Company
Date of experience: 22 October 2021
Reply from Store Of Jam LTD
Thank you so much for your review its important to us & thanks for your order.
Brillant
Brillant Service ordered late Wednesday &arrived today. Very pleased with my water feature just waiting for the sun.I’m so pleased I found this company online would defiantly recommend. Thank you .
Date of experience: 11 March 2022
Reply from Store Of Jam LTD
Thank you so much for your review it is important to us & thanks for your order.
A total Mystery
I ordered tree based on outdoor or indoor use and very speedily received it. When I read instructions it stated in 1 part not suitable for extended for extensive use outside. I had bought it for this use. Later in instructions stated suitable for outside but plug had to be kept indoors. I attempted 3 or 4 phone calls and 2 written remarks and had no reply. I then applied for return of goods and at this point I am told there is no sight of my order. I was annoyed that I am also expected to pay for the return of this disaster of an order. Regardless of no sign of my order phone calls not being responded to is the height of bad manners as the company didnt know what I was phoning about! Product is still lying where it was put when I received it.
Date of experience: 21 November 2021
Reply from Store Of Jam LTD
Sorry to hear your troubles with this order.
The listing description and instructions clearly state that its suitable for indoor & Outdoor use.
The plug needs to be plugged indoors or in a weatherproof box like a DRIbox. Again as stated in the listing description.
Return instructions are always provided and in instances like this where the product isn't faulty and we have already paid to get the item to you very speedily its fair that its your responsibility to get the item back to us for a refund.
An order isn't lost however if an incorrect order number is presented to us this can cause a delay but was soon located once this is realised.
We are sorry you feel like you needed to leave this kind of review and encourage you to reach out to us if you would like to discuss this further.
Excellent service!
Excellent service!
I was a little nervous ordering from a company that did not have many reviews, however I cannot fault Store of Jam. I received an update email on the state of my order and received the actual item, GroZone Max greenhouse, very quickly. This was especially admirable considering we were mid Covid lockdown.
I have checked the item, everything seems to be in good order. I cannot comment on the quality of the greenhouse as I have not assembled it yet.
I would not hesitate to order from Store of Jam again.
Thank you for an outstanding service.
Date of experience: 19 March 2021
5* cannot fault
I made an order stupidly before I measured something. I then measured it and realised it was the wrong size so I phoned to cancel. Within 5 minutes of my voicemessage the phone rang and my order was cancelled with a confirmation email sent to confirm cancellation- cannot fault.
Date of experience: 24 August 2022
Reply from Store Of Jam LTD
Thank you so much for your review it is important to us.
Excellent service arrived very quickly
Excellent service arrived very quickly
All my items arrived in good time and in good condition
Great price
Would definitely use again and will be recommending to my family and friends
Date of experience: 14 August 2023
Reply from Store Of Jam LTD
Thank for your order and thank you for your kind words.
This item was cheaper here
Never used this company before. They delivered the product which looks amazing. The item was cheaper than anywhere else so was a bargain really happy with the service. I will use this company again.
Date of experience: 02 January 2024
What a great find
What a great find! I was apprehensive because I’d never ordered from them before but I’m so glad I did. The quality is excellent, the prices were unbeatable and delivery super fast. Perfect, thank you!
Date of experience: 15 September 2022
Reply from Store Of Jam LTD
Thank you so much for your review it is important to us & thanks for your order.