Only 2 items were delivered and no…
Only 2 items were delivered and no communication as to why or when I can expect the remainder of the order.
Date of experience: 15 March 2023
Zeroks
29 • Poor
2.7
Company activitySee all
Reviews2.7
29 total
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I ordered an item 3 times by accident
I ordered an item 3 times by accident. Their replay to my cancellation was immediate and the refund took about an hour or less after we confirmed the error.
Shoes took about a week or 5 working days arrive and I also received an email from Zeroks with a tracking number, which made life easier. Happy with the product and will buy here again.
From my experience, I recomend Zeroks.
Date of experience: 03 November 2022
Reply from Zeroks
Hi David,
Thank you for taking the time to provide us with your feedback, we really do appreciate the amazing 5 star review you gave us.
We are so happy that you were satisfied with the level of service we provided, and we are looking forward to serving you again.
Thanks,
Zeroks Customer Support Team
Ordered item from their website and…
Ordered item from their website and paid with credit card. Two weeks later got an email to say they were out of stock. Asked for a refund and was told my Paypal payment was still pending. Said I paid by credit card and next day they refunded in full. Complete waste of time.
Date of experience: 02 February 2023
I’m overwhelmed by the crisis…
I’m overwhelmed by the crisis management and customer services I received from Zeroks i wrongly purchased the same item 3 times, I called support And within a few days my query was actioned. And refund was actioned thank you once again for the good services you provide to customers.
Date of experience: 25 August 2022
Reply from Zeroks
Hi Simbarashe,
Thank you for taking the time to provide us with your feedback, we really do appreciate the amazing 5 star review you gave us.
We are so happy that you were satisfied with the level of service we provided, and we are looking forward to serving you again.
Thanks,
Zeroks Customer Support Team
Bluedio headphones
I ordered Bluedio headphones from this company and unfortunately they were out of stock as my order arrived.They got in contact to explain the situation and I was given a prompt refund -which I appreciated-they’ve also kept a note of my order and hopefully I’ll be able to repurchase the headphones when they are next back in stock. Thank You for the understanding guys ❤️
Date of experience: 17 June 2022
Reply from Zeroks
Hi Alex,
Thank you for taking the time to provide us with your feedback, we really do appreciate the amazing 5 star review you gave us.
We are so happy that you were satisfied with the level of service we provided, and we are looking forward to serving you again.
Thanks,
Zeroks Customer Support Team
3 days p&p
Great quality, packaging and all round experience. Wish they’d had the black jeans in stock but the brown ones are good aswell
Date of experience: 06 December 2022
I have placed an order with a wrong…
I have placed an order with a wrong email(unfortunately)
Trying to get information about my order but no answer for a week now.
Don't recommend
Date of experience: 03 November 2022
Reply from Zeroks
Hi Фарида Каримм,
Thank you for taking the time to provide us with your feedback.
I had a look and it does appear that the issue you had with your email (wrong email provided), has been resolved.
If you still do need further assistance, please do not hesitate to contact us at : [email protected]
We sincerely do apologies for any inconvenience this may have caused.
Thanks,
Zeroks Customer Support Team
Great appreciations
I send email to you and response ASAP that is great response also I ordered few items and did cancellation your response was excellent and refunded my money.
I wishing you the best and successes.
Kinds Regards
F Abdi
Date of experience: 29 April 2021
Reply from Zeroks
Hi F Abdi,
Thank you for taking the time to provide us with your feedback, and we really do appreciate the amazing 5 star review you gave us.
We are so happy that you were satisfied with the level of service we provided, and we are looking forward to serving you again.
Thanks,
Zeroks Customer Support Team
I made a purchase for many weeks now…
I made a purchase for many weeks now but my item never arrived, and no one has contacted me to say anything.
Date of experience: 12 December 2022
Very excellent team
Very excellent team, Sarah help me to deliver my oder without addition cost before my date travelling back to my country
Date of experience: 18 August 2022
Reply from Zeroks
Hi Abdulrahman,
Thank you for taking the time to provide us with your feedback, we really do appreciate the amazing 5 star review you gave us.
We are so happy that you were satisfied with the level of service we provided, and we are looking forward to serving you again.
Thanks,
Zeroks Customer Support Team
Quick response to email but delivery…
Quick response to email but delivery takes a bit longer than usual but not a problem
Date of experience: 08 April 2022
Reply from Zeroks
Hi Debra,
Thank you for your wonderful review!
We are delighted that you were happy with the product and our services. We sincerely do apologies for the delivery delay.
Best wishes,
Zeroks
Poor delivery system
Poor delivery system, haven't received my shoes till now, its been 14 days
Date of experience: 10 July 2022
Terrible communication
Terrible communication. No idea where the order is, likely it's not even coming. Avoid!
Date of experience: 21 March 2021
Reply from Zeroks
Dear Natt,
Thank for taking the time to leave us a review
We are extremely sorry to hear that and we sincerely do apologise for the bad experience you had with regards to your order.
In order to urgently address the issue you raised, can you please send us your order number to [email protected] so that our Customer Support Team can look into the issue.
Looking forward to hearing back from you, and would like to again apologies for any inconvenience this may have caused.
Best regards,
Zeroks Customer Support Team
No date for delivery nor tracking…
No date for delivery nor tracking available.
CS non-existent nor phone no.
Date of experience: 12 August 2022
Reply from Zeroks
Hi Karel,
We are really sorry to hear that you are unhappy with the level of service provided. I can see from our system that we sent you an email confirmation on 17th Aug 2022 (the day you placed your order), confirming your order.
Another email was sent on 20th Aug 2022 informing you that your order has been dispatched, showing the estimated delivery date.
Can you please confirm if you received those emails, alternatively, you can also contact our support team and we will be more than happy to re-send those emails or answer any questions you might have
Email : [email protected]
Thanks,
Sarah
Zeroks Customer Support Team
no sign of parcel or reply to my…
no sign of parcel or reply to my emails/messages asking where the parcel is
Date of experience: 26 May 2021
Reply from Zeroks
Hi Joe,
Thank you for reaching out.
Our system shows that we did response to your email and your order was actually delivered on time.
There may have been a delay in getting back to your email but I can see that one of my colleagues did and got confirmation that you recieved your parcel.
Can you please modify your rating / comment to reflect this.
Thanks,
Zeroks Customer Support Team
My items have not arrived ordered ages…
My items have not arrived ordered ages ago still waiting
Date of experience: 21 December 2022
Very very Poor service
Very bad service. I do not recommend anyone to shop with them.
Date of experience: 07 March 2022
Annoining
i BOUGHT ONE KNIFE THE 24/04 and today 02/5 they dont dispatched the item yet. So, i have not good reference to say.
Date of experience: 02 May 2022
Just a little bad in delivering
Date of experience: 08 January 2022
Reply from Zeroks
Hi Zaid
Thank you for reaching out and taking the time to leave your review.
Please do accept our sincerest apologies for the delays you experienced with your order. We had some issues with Royal Mail not been able to find your address hence the operational delays which caused a split in your deliveries. We certainly understand how this has affected you.
I had a look in our system and it appears this issue has now been fixed
and the team also offered you a £10 gift voucher for the delay and inconvenient caused.
Please do accept our apologies once again for the issues faced here.
Kind regards,
Zeroks Customer Support Team