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Customer Review
Reviewed in Australia on 11 September 2023
This was my second smart lock attempt for my front door, after previously having tried a more expensive lock from another manufacturer which died after 3 months. The ultraloq was easy to install and easy to get working. The app is the most polished out of 3 brands I have tried. For its price definitely the best value for money. The lock feels sturdy and well-made.
Most impressive has been the responsiveness of customer support. When I have needed to reach out for help with an issue, they are the most responsive and helpful customer support team for a tech company I have interacted with in many years.
The one area I would like to see improvement is to be able to integrate this lock via its wifi bridge into my broader smart home ecosystem with Home Assistant. This is possible with the zwave model, but sadly not with the wifi bridge route that I purchased.
Most impressive has been the responsiveness of customer support. When I have needed to reach out for help with an issue, they are the most responsive and helpful customer support team for a tech company I have interacted with in many years.
The one area I would like to see improvement is to be able to integrate this lock via its wifi bridge into my broader smart home ecosystem with Home Assistant. This is possible with the zwave model, but sadly not with the wifi bridge route that I purchased.
