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Customer Review
Reviewed in Australia on 6 September 2022
I bought 2 brand new Jabra Elite 5s and the Google wake word feature is a pretty plus although there is a widespread software issue here present on both pairs where when Google Assistant is selected as the Voice Assistant, the right earbud's triple press won't perform its assigned action (I've assigned it to Sound Modes). If the Voice Assistant is changed to Android default or Alexa, the triple press action works! This is clearly a software issue. I already tried to reset and re-paired both of the Elite 5s that I got, including reinstalling the Jabra app but the issue of the right bud's triple press not performing its assigned action is still there. It's only evident when I designate Google as my assistant, otherwise, the controls work on both or either bud regardless of what actions I assign. Is this the same for everybody? Also, Google assistant press and hold function is locked on the right earbud when activated so it cannot be designated to the left (fyi). Otherwise, the user can just speak to activate the assistant. P.s. I contacted Jabra yesterday via Instagram and phone and they are not aware of this issue, they told me that they are raising this with their Product Development Team. What a bummer for a newly released product, may not be worth hyping this Elite 5s until they fix the issue via a firmware update. I hope this info helps others to not waste their money if they are thinking about getting these Elite 5s.
