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Customer Review
Reviewed in the United States on February 11, 2024
I ordered this bag for my husband as a Christmas gift as he said he wanted to consolidate our documents. It arrived on time, but eventually, I discovered there was no shoulder strap. The company, Roloway, had a card in the package saying to contact them with any issues so I did; they 100% guarantee refunds without returns. I first received an email reply asking for a video which I was unable to do because of email limitations so I sent a still photo. I did not hear from that person again, so I tried once more, this time I heard back from someone else, perhaps the small business owner who gave me the guaranteed refund. Now, for the bag itself...it is a good water-resistant bag with reflector tape. There are several mesh pockets and sheet size dividers so more than enough room for all your papers and documents including things like passports. I may take the bag to a local shoe repair to see if they can make a shoulder strap for it. The bag is that good! Kudos to the owner for providing a suitable resolution! I will keep them in mind for future purchases. PS my picture shows the two shoulder strap hooks and other aspects of it.
I ordered this bag for my husband as a Christmas gift as he said he wanted to consolidate our documents. It arrived on time, but eventually, I discovered there was no shoulder strap. The company, Roloway, had a card in the package saying to contact them with any issues so I did; they 100% guarantee refunds without returns. I first received an email reply asking for a video which I was unable to do because of email limitations so I sent a still photo. I did not hear from that person again, so I tried once more, this time I heard back from someone else, perhaps the small business owner who gave me the guaranteed refund. Now, for the bag itself...it is a good water-resistant bag with reflector tape. There are several mesh pockets and sheet size dividers so more than enough room for all your papers and documents including things like passports. I may take the bag to a local shoe repair to see if they can make a shoulder strap for it. The bag is that good! Kudos to the owner for providing a suitable resolution! I will keep them in mind for future purchases. PS my picture shows the two shoulder strap hooks and other aspects of it.
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