I am very happy with this product. However, it took a little bit of experimentation to get the full flavor I was looking for. Ideally the manufacturer would include some tips, but they don't so this is what worked for me. First, I get the best flavor if I grind the coffee finer than I would for a Mr. Coffee drip. Second, when the water is hot I start by dribbling several drops onto the grounds. This moistens the grounds AND moistens the filter. You should be able to see the moisture climbing up the sides. Then, after a few minutes I slowly pour the water in at the center. The goal is that you want the grounds to be distributed on the sides of the filter. You're paying for all those folds, use them! As to the amount of coffee it makes, yes the Kalita itself is only so big. I put mine over a pint glass jar. This makes it possible for me to slowly pour in more water until the jar is full - and a pint is two 8 oz servings. If you want your coffee stronger, think about using some more grounds. I'll confess, I often cheat and put in some more water after I have gotten my pint. It's a little weak but works just fine for a later in the day over ice or with milk pick-me up. One thing I really like about this is I get great coffee without a big appliance. I already have an electric hot water pot for when I make tea so this gives me my choice of another beverage while using minimal space.