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Customer Review
Reviewed in the United States on August 14, 2024
First. The batteries ROCK! They’ve been great. The Bad… the solar panels are atrocious. They are unusable. I have a 3000 Pro, 2000 Pro and 1000 Explorer plus as well as the baby 100! I bought them specifically for home backup, camping and remote film production work. I have six 200W panels, four 100W and two 80W panels as well as multiple extension cables and linking adaptors (to attach three panels at once, per input). The damage referenced above is from (1) unboxing and (2) wind blew them over, they collapsed to the ground (it was not raining). In no way should they have lost screws or even cracked! To be honest, these sat in the boxes (unopened) for a year before I used them. It was a climate controlled environment. I opened them to use after the first major storm of 2024 in Houston that caused the massive power outage from straight line winds. It was full sunlight and I could barely get them to register any input power. The most I got at anyone time into the 3000 Pro was about 400KW, I had SIX 200W Solar Sagas connected! Horrible! I couldn’t get ahold of cs from Jackery, I don’t do social media so complaining in social world wasn’t an option (which I wouldn’t do regardless), I tried anything and everything. The 80W panels produced more than the 200 on the 2000 Pro. I gave up and just took them to a neighbors house (that had a home generator) and charged them there. I also used the “power on board” generator in my F150 to charge as well. I love the batteries and they work great but I tell ya, the panels are worthless! So, I spent thousands to only end up buying a 5000W Inverter by Westinghouse. Thing is super rock solid, runs off propane, so I ended up using it to charge my solar generators to use in other parts of the house. I’m extremely disappointed in Jackery’s lack of customer service and quality of solar panels. The batteries have worked great for many other applications (remote film production work and medical supply backup) but not for emergency home backup. When hurricane Beryl hit a few months ago, I used these batteries in tandem with the generator and that worked great. I wouldn’t recommend for home backup but would for camping, production work or anything remote.
