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      Country
          Country

          Find a Location

          Discover Financial Services has 85 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforDiscover Financial Services

            Credit Cards and Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Discover Financial Services has requested that before filing a BBB inquiry, consumers contact the Executive Office of Customer Advocacy at the following:

            Email: [email protected] 
            Address: PO Box 17019
            Wilmington, DE 19850-7019


            Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.21/5stars

            Average of 366 Customer Reviews

            Customer Complaints

            3,170 complaints closed in last 3 years

            1,132 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/13/1989

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard

            Business Details

            This is a multi-location business.

            Find a Location

            Discover Financial Services has 85 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              Headquarters
              2500 Lake Cook Rd, Riverwoods, IL 60015
              BBB File Opened:
              2/27/2001
              Years in Business:
              64
              Business Started:
              7/25/1960
              Business Started Locally:
              7/25/1960
              Business Incorporated:
              12/26/1960
              Accredited Since:
              11/13/1989
              Type of Entity:
              Corporation
              Number of Employees:
              20200
              Alternate Business Name
              • Discover Bank
              • Discover Products
              • Discover Financial Services (Inc.)
              • Discover Card
              Business Management
              • Mr. Roger Hochschild, Chief Executive Officer and President

              Customer Complaints

              3,176 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/10/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I had a 12-month ** with Discover Bank, which expired on July 7. I did not receive any notice by mail or email before or after ** expiration date. Instead, Discover Bank sent me a letter on July 17, which I received on July 27, saying that a new 12-month ** was opened on July 8. I was travelling out of the US during the first two weeks of July and got zero notice by Discover Bank. Also, Discover Bank does not provide any option for ** holder to send instructions on how to handle the ** balance on the maturity date. After a short grace ******* any change on the new ** has to pay early withdraw penalty fee. My request is to waive the early withdraw penalty fee for the new ** created by Discover bank without my permission.
              Read More

              Customer Reviews

              366 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Judy J

              4 stars

              08/20/2024

              How am I gonna enter a review and yall havent done anything?

              Local BBB

              BBB of Chicago & Northern Illinois

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