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Some R.I. hospitals reschedule non-emergency surgeries due to software outage; T.F. Green airport reports flight delays

Widespread Microsoft outage disrupts flights, some hospital visits, and companies around the world

Rhode Island Hospital in Providence is the state's only Level 1 trauma center.David L. Ryan/Globe Staff

PROVIDENCE — Rhode Island’s largest hospital group is rescheduling some non-emergency surgeries on Friday due to a global software outage that has also caused flight delays at T.F. Green International Airport in Warwick.

Lifespan Corp., which owns and operates five hospitals in the state, said in a statement to the Globe that the software outage has disrupted its operating system.

“All Lifespan Health Systems are experiencing downtime due to a global IT issue through CrowdStrike, a cybersecurity vendor,” said Lifespan spokeswoman Jessica Wharton.

The hospital system operates Rhode Island Hospital, The Miriam Hospital, Bradley Hospital, Newport Hospital, and Hasbro Children’s Hospital. Rhode Island Hospital in Providence is the state’s only Level 1 trauma center.

“Our hospitals will continue to perform all urgent procedures and will monitor the situation for non-urgent procedures. Patients will be contacted if there are changes to their appointments or procedures for today,” said Wharton.

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Wharton said she did not know how many procedures or other hospital visits had been impacted so far.

Josh Estrella, a spokesman in Providence Mayor Brett Smiley’s office, said there was an “interruption” to police dispatch on Friday morning.

“Call takers were tracking calls manually,” he said. “City servers and some computers needed to be reset manually which caused a disruption in city staff’s ability to connect to specific programs or files. Our IT has worked throughout the morning to remedy those issues and all internal systems are operating.

“Connection issues remain with some limited external systems and web applications,” added Estrella.

Care New England, which operates Kent, Women & Infants, and Butler Hospital, experienced a “brief interruption” on Friday morning, according to spokeswoman Raina Smith.

The hospital system “assessed and deployed the required resources to ensure safe patient care at all operating units,” said Smith. “At this juncture, we do not foresee any additional interruption.”

The Rhode Island Division of Motor Vehicles will open at noon due to due to the outage. Appointments that were scheduled on Friday morning will be rescheduled through Wednesday, July 31.

Airlines have also reported experiencing delays due to the outage at T.F. Green. One flight has been canceled as of 9 a.m. on Friday.

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“The airport is fully operational however, please check with your airline regarding flight status,” T.F. Green said in a statement posted on social media. “The TSA checkpoint is open as are all airport parking and concessions operations.”

Across the US, In the U.S., the FAA said the airlines United, American, Delta and Allegiant had all been grounded. Passengers can check their flight statuses online.

Lisa Farbstein, a TSA spokesperson for the all airports in the northeast, said the agency has “no impacts at this time.”

The outage also struck MBTA services. In-station signage “maybe incorrect or unavailable,” the MBTA posted on social media early Friday. Commuter Rail trains were operating, but the electronic boards showing expected arrival times were down, officials said.

The global technology outage has grounded flights, knocked banks and hospital systems offline, and media outlets off air on Friday morning in a massive disruption that has affected companies and services around the world.

Disruptions were reported at several banks and companies, including at TD Bank, Bank of America, Wells Fargo, Visa, ADP, Salesforce, and UPS, according to DownDetector, which tracks user-reported issues and outages to internet services.

“We are aware of the CrowdStrike outage and are currently experiencing very limited impacts,” said Rory Sheehan, the head of enterprise communications for Citizens, in an email to the Globe. “Our technical teams are actively monitoring the situation and are fully engaged and ready to resolve any issues that may be identified.”

CrowdStrike said the issue is believed to be behind the outage was not a security incident or cyberattack, and that a fix is on the way, according to president and CEO George Kurtz in a statement on X, formerly known as Twitter. The company said the problem occurred when it deployed a faulty update to computers running Microsoft Windows.

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“The issue has been identified, isolated and a fix has been deployed,” said Kurtz.


Alexa Gagosz can be reached at [email protected]. Follow her @alexagagosz and on Instagram @AlexaGagosz.