Clean + Safe

Downtown Ambassadors are a visible, unarmed, and uniformed presence working seven days a week, year-round to create a clean, safe, and welcoming environment for all. We lead the collaboration with the City of Cleveland, law enforcement, and social service agencies to enhance beautification, public space maintenance, and safety.

We deploy ambassadors for over 110,000 hours annually to ensure the pedestrian experience in the city’s core is clean, safe, and welcoming for everyone.

What We Do

Our Clean and Safe Team is constantly improving the Downtown area by disposing of litter, sanitizing public touch points, removing graffiti, providing safety escorts, offering motor vehicle assistance, increasing uniformed visibility, and ensuring the welfare of the unsheltered population.

Call Us When You Need:

Directions or Recommendations on Anything Downtown

Safety Escorts to Your Destination

Assistance With Flat Tires, Car Lockouts, and Jumpstarts

To Report Instances of Trash and Graffiti

Mental Wellness Response / Services

To Report Suspicious Activity

CALL 216-621-6000

7AM-Midnight, 7 Days a Week

TO REPORT AN ISSUE OR ACCESS AMBASSADOR SERVICES INCLUDING SAFETY ESCORTS OR CAR LOCKOUT ASSISTANCE

Clean Ambassadors are responsible for public space beautification including, trash disposal, power washing, graffiti removal, and more.

Clean

Our body of safety services promotes a welcoming environment for all who work, live, and play in Downtown Cleveland.

Safe

Our outreach work is based on communication, collaboration, and creativity to fill gaps within and support the local social service structure.

Outreach