DREAMCLOUD SLEEP UK
WEBSITE PRIVACY POLICY
1. INTRODUCTION
Welcome to
www.dreamcloudsleep.co.uk
(the
Site). Nectar Sleep Limited (we,
us,
our
or
Nectar Sleep), the owner and operator of the Site, is committed to protecting and
respecting your privacy.
This Privacy Policy explains:
-
why and how we may use the personal information that we have obtained from
interactions you (or others) may have with us as a business, including
when you visit and use the Site or when you contact us;
-
with whom we share your personal information; and
-
the rights you have in connection with the information we use.
Please read the following carefully.
Nectar Sleep is the controller of your personal information. This means that
Nectar Sleep decides why and how your personal information is processed.
Please see the section at the end of this Privacy Policy for our contact and
legal information.
This Privacy Policy may change from time to time so please check this
Privacy Policy occasionally to ensure that you are happy with any changes.
For more information on changes to our Privacy Policy, please see paragraph
11 (Changes to this Privacy Policy).
This Privacy Policy was last updated on the date set out at the end of this
Privacy Policy.
2. PERSONAL INFORMATION WE COLLECT ABOUT YOU
We collect personal information from you in the following ways:
Personal information you give to us:
This is personal information you give to us when you:
-
visit and use the Site;
-
engage or otherwise communicate with us via social media (including on our
social media pages);
-
make a purchase on the Site; and
-
contact us
This personal information is provided by you entirely voluntarily and
includes personal information you submit on the Site. We may also ask you
for information if you report a problem with the Site. The information you
give to us may include your registration information (name, email address
and password), purchase details (details relating to items you have
purchased, shipping address, billing address, payment details, details
relating to any finance arrangements and your order number), telephone
number, enquiry details and other contact information, and may include
records of any correspondence and responses.
If we do not receive this information, you may be unable to use or interact
with certain parts of the Site and communicate with us effectively.
Personal information we collect about you:
We may automatically collect information about your use of the Site, such as
the number and duration of visits to the Site and details of which
particular pages have been visited. We will anonymise this information so
that it is not attributable to you (Anonymised Information).
We also automatically collect technical information, including anonymous
data collected by the hosting server for statistical purposes, the Internet
Protocol (IP) address used to connect your computer or device to the
Internet, browser type and version, time zone setting, browser plug-in types
and versions, operating system and platform as well as cookie, tracking
pixel and beacon identification information (Technical Information). Please see our
Cookies Policy
for further information.
We use any collected Technical Information and Anonymised Information to
analyse how the Site is functioning and how it is used by users, for insight
purposes and to help us maintain and improve the Site on an ongoing basis.
Information we collect about you from other sources:
We may obtain the following personal information about you from the
following sources, which we use in the ways described in the section below:
Third Party Name
|
Categories of Data Collected
|
TransUnion, Equifax, Experian
|
Information relating to the result of your soft credit check, and
whether any full application you make for finance is approved.
|
Your friends/family
|
Your contact information so that we can offer you ‘refer-a-friend’
discounts if your friends/family provide your details for such a
discount
|
3. HOW AND WHY WE USE YOUR PERSONAL INFORMATION
In relation to your personal information that we process as a controller,
data protection law requires us to have a valid reason to process it for
each of the different purposes for which we use that information. The law
refers to each reason as a ‘lawful basis’. The purposes for which we use
your personal information and the lawful basis on which we rely to process
it for each purpose is as follows:
Where you have provided CONSENT
We may use and process your personal information where you have
consented
for us to do so for the following purposes:
-
where you have provided consent in relation to non-essential cookies:
-
for analysis and insight conducted to inform our targeting strategies,
and to enhance your visitor experience;
-
to analyse, evaluate and improve our products and services so that
your visit and use of the Site are more useful and enjoyable;
-
to evaluate your use of the Site so that we can provide you with
enhanced services;
-
for quality control, website performance and system administration;
and
-
tracking your browser across other websites and building up a profile
of your interests in order to re-engage and convert customers based on
behaviour across websites.
-
to identify and record when you have received, opened or engaged with the
Site or our electronic communications (please see our
Cookies Policy
for more information).
You may withdraw your consent for us to use your information in any of these
ways at any time. Please see paragraph 10 (Your Rights) for further details.
Where necessary to comply with our LEGAL OBLIGATIONS
We will use your personal information to comply with our legal obligations:
-
to keep a record relating to the exercise of any of your rights relating
to our processing of your personal information;
-
to comply with a request from you in connection with the exercise of your
rights (for example where you have asked us not to contact you for
marketing purposes, we will keep a record of this on our suppression lists
in order to be able to comply with your request);
-
to anonymise or delete your personal information when it is no longer
required for the purposes described in this Privacy Policy;
-
where the law requires us to recognise your cookie preferences (for
example, to identify when you have turned off all cookies from your
browser);
-
to take any actions to comply with our legal obligations relating to
consumer protection, accounting, tax and product liability;
-
to comply with court orders or other notices where failure to do so would
result in us breaking the law; and
-
to handle and resolve any complaints we receive relating to our processing
of your personal information as described in this Privacy Policy.
Where there is a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for
us to pursue our
legitimate interests
as a business, or that of a third party, for the following purposes:
Processing necessary for us to promote our business and measure the reach
and effectiveness of our campaigns
-
to improve our site and services;
-
to contact you with marketing information by post or by phone (if you are
not registered with the Telephone Preference Service);
-
for analysis and insight conducted to inform our marketing and business
strategies, and to enhance your user experience;
-
to analyse certain customer behaviours, for example demographics and
economic situation to inform our marketing activities, including to target
you with offers that we think you may be interested in; and
-
to identify and record when you have received, opened or engaged with the
Site or our electronic communications (please see our
Cookies Policy
for more information).
Processing necessary for us to respond to changing market conditions and
the needs of our users
-
to personalise your experience and to develop the services we offer;
-
to analyse, evaluate and improve the Site so that your visit and use of
the Site and social media pages are more useful and enjoyable (we will
generally use data amalgamated from many people so that it does not
identify you personally); and
-
to undertake market analysis and research (including contacting you with
customer surveys) so that we can better understand your use of the Site.
Processing necessary for us to operate the administrative and technical
aspects of our business efficiently and effectively
-
to administer the Site and our social media pages and for internal
operations, including troubleshooting, testing, statistical purposes;
-
to ensure that content from our Site is presented in the most effective
manner for you and for your device;
-
to allow you to use interactive features on our Site, when you choose to
do so;
-
for the prevention of fraud and other criminal activities;
-
for network and information security in order for us to take steps to
protect your information against loss or damage, theft or unauthorised
access;
-
for the purposes of corporate restructuring or reorganisation or sale of
our business or assets;
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for efficiency, accuracy or other improvements of our databases and
systems, for example, by combining systems or consolidating records we
hold about you;
-
to conduct corporate acquisitions or disposals of our business, or other
similar transactions;
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to enforce or protect our contractual or other legal rights or to bring or
defend legal proceedings;
-
to share your information with third parties for the purposes set out in
this Privacy Policy;
-
to inform you of updates to our terms and conditions and policies; and
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for other general administration including managing any reports you make,
your queries, complaints, or claims, and to send service messages to you.
Processing necessary to provide customer services in relation to an order
you have made which may not be a contractual requirement
-
to provide effective services and after-sales service information,
including information about insurance services or financial services
available (unless consent is required); and
-
to process and deal with any complaints or enquiries made by you.
Processing necessary for us to ensure the proper operation of the Site
(where essential cookies are used)
-
to ensure that the formatting of the Site is appropriate dependent upon
the device you are using;
-
for content management purposes; and
-
for security purposes such as preventing or detecting fraudulent activity.
Where necessary for us to carry out PRE-CONTRACT STEPS you have
requested or for the performance of our CONTRACT
We will use your personal information where this is necessary for us to
perform our contract with you or to carry out any pre-contract steps you’ve
asked us to so that you can enter into that contract, for the following
purposes:
-
to fulfil your order, take payments from you/any company you may have a
finance arrangement with, deal with your order queries and manage your
account;
-
to carry out credit checks, or request our trusted partners carry out
credit checks on or related to you; and
-
to enable you to rely on any contractual warranty or guarantee you have in
place with us.
4. DISCLOSURE OF YOUR PERSONAL INFORMATION BY US
We may disclose your information to our third party service providers,
agents and subcontractors (Suppliers) for the purposes set out above. Our Suppliers can be categorised as
follows:
Recipient / relationship to us
|
Industry sector (& sub-sector)
|
Advertising, PR, digital and creative agencies
|
Media (Advertising & PR)
|
Payment processors
|
Financial Services (payments)
|
Cloud software system providers, including database, email and
document management providers
|
IT (Cloud Services)
|
Facilities and technology service providers including scanning and
data destruction providers
|
IT (Data Management)
|
Insurers and insurance brokers
|
Insurance (Underwriting & Broking)
|
Legal, security and other professional advisers and consultants
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Professional Services (Legal & Accounting)
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Market and customer research providers
|
Media (Market Research)
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Social media platforms
|
Media (Social Media)
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Website and data analytics platform providers
|
IT (Data Analytics)
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Website and app developers
|
IT (Software Development)
|
Website hosting services providers
|
IT (Hosting)
|
When sending your information to third parties, we only disclose to them any
personal information that is necessary for them to provide their service and
we have a contract in place that requires them to keep your information
secure and not to use it other than in accordance with our specific
instructions.
When we share your personal information with any third parties that are
controllers of that information, they may disclose or transfer it to other
organisations in accordance with their data protection policies. This does
not affect any of your data subject rights as detailed below. In particular,
where you ask us to rectify, erase or restrict the processing of your
information, we take reasonable steps to pass this request on to any such
third parties with whom we have shared your personal information.
We may disclose your personal information to other third parties as follows:
-
any third party who is restructuring, selling or acquiring some or all of
our business or assets or otherwise in the event of a merger,
re-organisation or similar event; and
-
if we are under a duty to disclose or share your information in order to
comply with any legal or regulatory obligation or request, including by
the police, tribunals, regulators, the government or related agencies.
5. WHERE WE STORE YOUR PERSONAL INFORMATION
All information you provide to us may be transferred to countries outside
the UK. By way of example, this may happen where any of our servers or those
of our third party service providers are from time to time located in a
country outside of the UK. These countries may not have similar data
protection laws to the UK and so may not protect the use of your personal
information to the same standard.
If we transfer your information outside of the UK in this way, we will take
steps to ensure that appropriate security measures are taken with the aim of
ensuring that your privacy rights continue to be protected as outlined in
this Privacy Policy. These steps include:
-
ensuring the non-UK/EEA countries to which transfers are made have been
deemed adequately protective of your personal information for the purposes
of data protection law by the relevant bodies;
-
where the third country where data is being transferred to is not subject
to such a declaration, imposing contractual obligations on the recipient
of your personal information using provisions formally issued by relevant
bodies for this purpose (e.g. model or ‘standard contractual clauses’). We
use these provisions to ensure that your information is protected when
transferring your personal information to our Suppliers outside the UK; or
-
ensuring that the recipients are subscribed to ‘international frameworks’,
such as the ‘US Data Privacy Framework’ that aim to ensure adequate
protection.
Please contact us using the details at the end of this Privacy Policy for
more information about the protections that we put in place and to obtain a
copy of the relevant documents.
If you use our services whilst you are outside the UK, your information may
be transferred outside those territories in order to receive those services.
6. THE PERIOD FOR WHICH WE KEEP YOUR PERSONAL INFORMATION
If we collect your personal information, the length of time for which we
retain it is determined by a number of factors including the purpose for
which we use that information and our obligations under other laws. We do
not retain personal information in an identifiable format for longer than is
necessary.
We may need your personal information to establish, bring or defend legal
claims. For this purpose, we will always retain your personal information
for 7 years after the date it is no longer needed by us for any of the
purposes listed under paragraph 3 (How and why we use your personal information) above. The only exceptions to this are where:
-
the law requires us to hold your personal information for a longer period,
or delete it sooner;
-
you exercise your right to have the information erased (where it applies)
and we do not need to hold it in connection with any of the reasons
permitted or required under the law (see paragraph 10 (Your Rights) below); or
-
you exercise your right to require us to retain your personal information
for a period longer than our stated retention period (see paragraph 10
(Your Rights) below).
Please note, where you have a contractual warranty with us for a product, we
will retain your personal data for the duration of that contractual
warranty.
7. SECURITY AND LINKS TO OTHER SITES
We employ security measures to protect the personal information you provide
to us, to prevent access by unauthorised persons and unlawful processing,
accidental loss, destruction and damage. When we have provided (or you have
chosen) a password allowing you access to certain parts of the Site, you are
responsible for safeguarding it and keeping it confidential and you promise
not to allow it to be used by third parties.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do everything possible to protect your
personal information, we cannot guarantee the security of any personal
information during its transmission to us online. You accept the inherent
security implications of using the internet and will not hold us responsible
for any breach of security unless we are at fault.
If you are using a computer or terminal in a public location, we recommend
that you always log out and close the website browser when you complete an
online session for your security. In addition, we recommend that you take
the following security measures to enhance your online safety: When creating
a password, we recommend use at least 8 character with a combination of
letters and numbers. We recommend you frequently change your password. Keep
your passwords private. Remember, anyone you knows your password may access
your account. Avoid using the same password for multiple online accounts. We
will never ask you to confirm any account or credit card details via email.
If you receive an email claiming to be from
www.dreamcloudsleep.co.uk
asking you to do so, please ignore it and do not respond.
The Site and social media pages may contain links to other websites run by
other organisations which we do not control. This Privacy Policy does not
apply to those other websites‚ so we encourage you to read their privacy
policies. We are not responsible for the privacy policies and practices of
other websites (even if you access them using links that we provide) and we
provide links to those websites solely for your information and convenience.
We specifically disclaim responsibility for their content, privacy practices
and terms of use, and we make no endorsements, representations or promises
about their accuracy, content or thoroughness. Your disclosure of personal
information to third party websites is at your own risk.
In addition, if you linked to the Site from a third party website, we cannot
be responsible for the privacy policies and practices of the owners and
operators of that third party website and recommend that you check the
policy of that third party website.
8. COOKIES
'Cookies' are small pieces of information sent to your computer or device
and stored on its hard drive to allow the Site to recognise you when you
visit it. The Site uses cookies to obtain an overall view of visitor habits
and visitor and user volumes to the Site.
If you are using the Site, it is possible to reject cookies through our
cookie banner, or switch off cookies entirely by setting your browser
preferences. For more information on how we use cookies and how to switch
them off on your device, please visit our
Cookies Policy.
9. AUTOMATED DECISION MAKING
We do not envisage that any decisions that have a legal or significant
effect on you will be taken about you using purely automated means, however
we will update this Privacy Policy and inform you if this position changes.
10. YOUR RIGHTS
You have a number of rights in relation to your personal information under
data protection law. In relation to certain rights, we may ask you for
information to confirm your identity and, where applicable, to help us to
search for your personal information. Except in rare cases, we will respond
to you within 1 calendar month from either:
-
the date that we have confirmed your identity; or
-
where we do not need to do this because we already have this information,
from the date we received your request.
You have the following rights, some of which may only apply in certain
circumstances:
Your Rights
|
Further Information
|
To have your information corrected if it is inaccurate and to have
incomplete personal information completed
|
If you change your name or address/email address, or you discover
that any of the other information we hold is inaccurate or out of
date, please let us know by contacting us using any of the details
described at the end of this Privacy Policy.
|
To object to processing of your personal information
|
Where we rely on our legitimate interests as the lawful basis for
processing your personal information for particular purposes, you
may object to us using your personal information for these
purposes by emailing or writing to us at the address at the end of
this Privacy Policy. Except for the purposes for which we are sure
we can continue to process your personal information, we will
temporarily stop processing your personal information in line with
your objection until we have investigated the matter. If we agree
that your objection is justified in accordance with your rights
under data protection laws, we will permanently stop using your
data for those purposes. Otherwise we will provide you with our
justification as to why we need to continue using your data.
|
To withdraw your consent to processing your personal information
|
Where we rely on your consent as the lawful basis for processing
your personal information, you may withdraw your consent at any
time by contacting us using the details at the end of this Privacy
Policy. If you would like to withdraw your consent to receiving
any direct marketing to which you previously opted-in, you can
also do so using our unsubscribe tool. If you withdraw your
consent, our use of your personal information before you withdraw
is still lawful.
|
To restrict processing of your personal information
|
You may ask us to restrict the processing of your personal
information in the following situations:
· where you
believe it is unlawful for us to do so; or
· you have
objected to its use and our investigation is pending or you
require us to keep it in connection with legal proceedings.
In these situations, we may only process your personal information
whilst its processing is restricted if we have your consent or are
legally permitted to do so, for example for storage purposes, to
protect the rights of another individual or company or in
connection with legal proceedings.
|
To have your personal information erased
|
In certain circumstances, you may ask for your personal
information to be removed from our systems by emailing or writing
to us at the address at the end of this Privacy Policy. Unless
there is a reason that the law allows us to use your personal
information for longer, we will make reasonable efforts to comply
with your request.
|
To request access to your personal information and how we process
it
|
You have the right to ask for a copy of the information that we
hold about you by emailing or writing to us at the address at the
end of this Privacy Policy. We may not provide you with a copy of
your personal information if this concerns other individuals or we
have another lawful reason to withhold that information.
|
To electronically move, copy or destroy your personal information
in a standard, machine-readable form
|
Where we rely on your consent as the lawful basis for processing
your personal information or need to process it in connection with
a contract in place directly with you, you may ask us to provide
you with a copy of that information in a structured data file. We
will provide this to you electronically in a structured, commonly
used and machine readable form, such as a CSV file.
You can ask us to send your personal information directly to
another service provider, and we will do so if this is technically
possible. We may not provide you with a copy of your personal
information if this concerns other individuals or we have another
lawful reason to withhold that information.
|
Rights relating to automated decision making, including profiling
|
You may also contest a decision made about you based purely on
automated processing by contacting us using the information at the
bottom of this Privacy Policy.
|
To complain to a data protection regulator
|
You have the right to complain to a data protection regulator
(which in the UK is the Information Commissioner’s Office (ICO)) if you are concerned about the way we have processed your
personal information. Please visit the
ICO’s website
for further details.
|
11. CHANGES TO THIS PRIVACY POLICY
We may review this Privacy Policy from time to time and any changes will be
notified to you by posting an updated version on the Site and/or by
contacting you by email. Any changes will take effect 7 days after the date
of our email or the date on which we post the modified terms on the Site,
whichever is the earlier. We recommend you regularly check for changes and
review this Privacy Policy whenever you visit or use the Site. If you do not
agree with any aspect of the updated Privacy Policy, you must immediately
notify us and cease using our services.
12. CONTACT US
Please direct any queries about this Privacy Policy or about the way we
process your personal information to our Privacy Manager using our contact
details below.
Our email address for data protection queries is
[email protected]
or alternatively, you can contact us via the Site.
Please see our
Term & Conditions
for legal information about Nectar Sleep Limited
LAST UPDATED: 09/02/2024