Speeches and Presentations
2014
- Proportionality and Fairness [PDF, 235 KB]
2012
2011
2010
- Remarks at Cartagena Public Forum (December 2010) [PDF, 61 KB]
- The Role of the Ombudsman in Canadian Institutions - University of Regina (November 2010) [PDF, 4.04 MB]
- Remarks at Brussels Public Forum (June 2010) [PDF, 16 KB]
- Online Dispute Resolution (ODR) within Developing Nations - Evaluating Transfer and Impact One Year After the 2008 ODR Forum (2 June 2010) [PDF, 1.02 MB]
- International Ombudsman Association Conference (April 2010) [PDF, 989 KB]
- Practicalities of Establishing a Global ODR System (April 2010) [PDF, 125 KB]
- Remarks at Nairobi Public Forum (March 2010) [PDF, 17 KB]
2009
- North West Ombudsman Group, October 2009, Answers to Critical Evaluation Questions (October 2009) [PDF, 44 KB]
- Remarks at the Seoul Public Forum (29 October 2009) [PDF, 24 KB]
- Distance Dispute Resolution Or Online Dispute Resolution for Ombudsman Offices - United States Ombudsman Association (September 2009) [PDF, 976 KB]
- Sydney Public Meeting Comments (25 June 2009) [PDF, 28 KB]
- Conflict Resolution Mechanisms in the Expansion of the Domain Name System Top Level Expansion, 8th International Forum on Online Dispute Resolution, Haifa, Israel (June 2009) [PDF, 253 KB]
- Joint Ombudsman Conference, Montreal April 2009, "Using the Third Party" (April 2009) [PDF, 473 KB]
- Remarks at Mexico City Public Forum (February 2009) [PDF, 25 KB]
- Ombudsman Presentation to the ALAC Summit (28 February 2009) [PDF, 13 KB]
2008
- Comments at Cairo Public Forum (3 November 2008) [PDF, 20 KB]
-
Home Stretch - United States Ombudsman Association with Alberta Ombudsman Gord Button (September 2008) [PDF, 1,030 KB]
- Ombudsman Values [PDF, 9 KB]
- Ombudsman Office Profile [PDF, 13 KB]
- Comments at the Paris Public Forum (June 2008) [PDF, 21 KB]
- 2008 International Forum on Online Dispute Resolution - Online Ombudsman - Challenges and Solutions (June 2008) [PDF, 89 KB]
- International Ombudsman Association Annual Conference, April 12, 2008, Evaluating Ombudsman Offices: How do You Know What You Know and A Value Model (April 2008) [PDF, 149 KB]
- Tech Law Hong Kong University, Faculty of Law, Post Graduate Lecture (February 2008) [PDF, 1,010 KB]
- Remarks at New Delhi Public Forum (February 2008) [PDF, 37 KB]
- Evaluating Intake Operations; Forum of Canadian Ombudsman Course – Toronto (January 2008) [PDF, 389 KB]
2007
- Online Dispute Resolution and e-Governance – 6th International Forum on Online Dispute Resolution – Hong Kong (December 2007) [PDF, 269 KB]
- United States Ombudsman Association, Can you Evaluate Ombudsman Operations? (September 2007) [PDF, 365 KB]
- Pacific Legal Technology Conference (11 October 2007)
- San Juan Remarks (25 June 2007)
- International Ombudsman Association Annual Conference (12 April 2007)
- Analytical Tools [PDF, 77 KB]
- 50 Questions for Self-Evaluation
- Remarks at Lisbon (29 March 2007)
2006
- Remarks at São Paulo (4 December 2006)
- Remarks at Marrakech (29 June 2006)
- Remarks at Wellington (30 March 2006)
- United Nations Conference on Online Dispute Resolution (21 March 2006)
2005
- Remarks at Vancouver (3 December 2005)
- Remarks at Luxembourg City (Presentation) (14 July 2005)
- Fourth Annual European Internet Domain Name Summit (1 July 2005)
- Conflict Management and the Internet (31 May 2005)
- Remarks at Mar del Plata (Presentation) (7 April 2005)
2004
- Remarks at Capetown Formal Introduction by Board (3 December 2004)