🔍 Aligning Quality with CSAT: Data is key to ensuring your quality scores match your CSAT scores, validating your grading process with real user feedback. Confidently support your users so they can trust your guidance and focus on their day without second-guessing. 💡 Check out the full conversation with Ryan M., from DailyPay, Inc. and Ramasubramaniam Ponniah from Observe.AI here: https://lnkd.in/gbbRsVBg
Observe.AI
Software Development
Redwood City, California 59,977 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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Boosting Revenue with AI: Affordable Care's Success Story 🏆 Discover how Affordable Care leveraged Observe.AI to drive an additional $8M in revenue! From transforming their contact center operations to optimizing agent performance, this success story highlights the power of AI in healthcare. Ready to unlock similar results? 🗞 Read the full story here: https://lnkd.in/g6njQEFE
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Discover how DailyPay, Inc., with the help of Observe.AI, achieved an impressive 8% increase in QA scores and a 22% boost in CSAT scores! 🎯 Join Ryan M. from DailyPay, Inc. and Ramasubramaniam Ponniah from Observe.AI as they dive into the strategies that transformed DailyPay, Inc.’s operations, leading to enhanced efficiency and greater customer satisfaction. 💡 Check out the full conversation here: https://lnkd.in/gbbRsVBg
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Our journey has been incredible, and it’s all thanks to the amazing people behind the scenes. Hear from our team as they reflect on their experiences and the milestones that have shaped Observe.AI over the past 7 years. 💛 👀 Watch the video to see what makes our team so special and how we’ve grown together! #ObserveAI7Years 🎥 : https://lnkd.in/g6FpiQru
Observe.AI 7 Years: Employee Reflection
observeai.pathfactory.com
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Discover how Affordable Care partnered with Observe.AI to boost revenue by $8 Million with AI-enhanced patient interactions! Challenge: Affordable Care encountered difficulties in ensuring consistent service quality through the contact center. With more than 1.5 M calls annually, traditional manual quality assurance (QA) processes were insufficient for effectively monitoring and improving patient interaction. Solution: Affordable Care partnered with Observe.AI to transform its patient service by implementing Conversation Intelligence with AI-powered Moments and deploying Auto QA and Coaching. 📊💡 🗞️ Read their success story here: https://lnkd.in/gCQ_v4eb
Affordable Care | Observe.AI Customer Stories
observe.ai
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Celebrating 7 Years of Innovation, Growth, and Impact! From humble beginnings in 2017 to a leader in AI-powered contact center transformation, Observe.AI has come a long way. Our journey has been marked by relentless innovation, exceptional team spirit, and a commitment to empowering businesses with cutting-edge AI solutions. 🚀 As we reflect on our milestones—from launching our first QA product to expanding into multi-product offerings—we're excited to continue our mission of revolutionizing the customer experience industry. Thank you to our customers, partners, and team for being a part of this incredible journey. Here's to many more years of success! 🙌 #ObserveAI7Years Learn more about our journey here: https://lnkd.in/gj_KTbXT
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🎉 As Observe.AI celebrates 7 years of innovation, Ryan M. from DailyPay, Inc. shares how our partnership has been pivotal in driving their success. From AI-powered efficiencies to enhanced customer experiences, see how we've grown together to shape the future of work. Here's to the next chapter of breakthroughs! 🚀 #ObserveAI7Years Watch the full video here: https://lnkd.in/gq_xaw-x
Observe.AI 7 Years: Customer Partnership - DailyPay
observeai.pathfactory.com
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From pioneering advancements in GenAI to achieving record-breaking growth, our journey has been nothing short of remarkable. In just the first half of our fiscal year, we’ve seen a 155% increase in net new bookings and significant expansion across strategic segments—all while delivering unmatched value to our customers. 🤝 Learn more about our incredible milestones, the latest product updates, and the leadership driving our next chapter in our latest blog post. 📈 #ObserveAI7Years Read the full story here: https://lnkd.in/dn-STYVN
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Celebrating 7 years of innovation with Observe.AI! 🚀 In this special video, Steve Sloane from Menlo Ventures shares his reflections on how Observe.AI has revolutionized the contact center industry. Discover how our commitment to generative AI and customer success has driven remarkable outcomes and why Menlo Ventures believes we're just getting started. 🎥 Watch the full video here: https://lnkd.in/gt3qzPZq
Observe.AI 7 Years: Menlo Ventures, Gen AI Reflections
observeai.pathfactory.com
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From groundbreaking advancements in GenAI to record-breaking financial and operational milestones, we've made our mark by delivering tangible value to contact centers worldwide. With a 155% increase in net new bookings and major growth in strategic segments, we're proud to drive significant outcomes for our customers. 🚀 Our commitment to innovation is unmatched, and as we continue to grow, we’re excited to introduce new leaders who will guide us in our next chapter. Join us on this incredible journey as we shape the future of AI-powered customer experiences! 🌟 #ObserveAI7Years 🔗 Read the blog: https://lnkd.in/dn-STYVN
Observe.AI Celebrates Seven Years of Innovation and Success
observe.ai