Frequent discounts can erode profit margins and reduce brand value. So what does the data say you should do instead? 🤔 We've got five non-discount strategies for building long-lasting relationships that go beyond price cuts by elevating the customer experience. https://hubs.ly/Q02NKb0k0 #CustomerFirst #CX #CustomerSatisfaction
SMG - Service Management Group
Software Development
Enterprise Experience Management
About us
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.
- Website
-
http://www.smg.com
External link for SMG - Service Management Group
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Remote-First Organization
- Type
- Privately Held
- Founded
- 1991
- Specialties
- Employee Engagement, Brand Research, Customer Experience, Employee Experience, Experience Management, Enterprise Experience Management, Customer Experience Management, Employee Engagement, CX, XM, CEM, CFM, Customer Feedback Management, #restaurantexperience, #retailexperience, and #brandexperience
Locations
-
Primary
Remote-First Organization , US
Employees at SMG - Service Management Group
-
Davin Cushman
Business software and services CEO | Private and public company non-exec Director | 40+ mergers and acquisitions
-
Kobi Garfinkel
-
Jonathan Berkowitz
Operating Partner, Brentwood Associates
-
Rich Givone
Chief Sales Officer | SaaS | CX Tech | EX & HR Tech | Martech | Fintech
Updates
-
Want the latest in XM delivered straight to your inbox once a month? Get exclusive insights from our CX and EX experts by subscribing to The eXperience. 👉 https://hubs.li/Q02NwMMv0 #CX #CXM #CustomerExperience
-
We’ve taken a massive leap—all the way to the cloud! SMG is now using Microsoft Azure to power our product and provide the most robust, secure, and scalable solution for our clients. This upgrade enhances our data science capabilities and will allow us to deliver faster, more reliable insights. Read more about how we’re poised to accelerate growth and produce greater value than ever: https://hubs.ly/Q02NF7JG0 #MicrosoftAzure #AzureUpgrade #Innovation #SMG
-
Discounts eat profits for breakfast, lunch, and dinner. 🍽️ So you may want to rethink price cuts as a strategy for attracting and keeping customers. But what else can you do? Our new guide reveals 5 powerful alternatives to boost loyalty without slashing prices. Learn how to: - Create experiences customers can’t resist - Offer personalized perks that keep them coming back - Train your team to deliver wow-worthy service Ready to grow your business without sacrificing profits? Grab your free whitepaper today 👉 https://hubs.li/Q02M4zYT0
-
It’s no secret that discounts can’t do all the heavy lifting when working to build customer loyalty. 🛒 Our expert Layne Anonsen recently wrote about what REALLY keeps customers coming back, especially in the grocery world. Spoiler: It’s much more than just price cuts. Explore these key insights and elevate your approach to customer loyalty today. Thanks, Layne! #CustomerLoyalty #GroceryIndustry #CX
Discover how grocers can boost customer loyalty without relying on endless discounts. Get strategies to deliver customer value and foster lasting connections. #grocery #boostcustomerloyalty #donotbuyloyalty #innovation
-
This restaurant trend report may be the missing ingredient your team needs to improve the customer experience. Get current consumer spending trends + how you can respond here: https://hubs.li/Q02JnBDj0 #CustomerSatisfaction #CustomerExperience #Restaurant #CX
-
Grocery brands across the country have launched private label products to boost sales and customer loyalty during a time of decreasing customer spend 🛒📉 Some shoppers have fully bought in, while others are leery or unwilling to change longtime habits. See why consumers are or aren't choosing private labels in our downloadable case study: https://hubs.li/Q02HFFxV0 #Grocery #PrivateLabel #ConsumerHabits #ConsumerInsights #CustomerExperience
-
We had a fantastic time at SUPERZOO! It was exciting to connect with so many passionate pet industry professionals and dive into the latest trends shaping the industry. A huge thank you to everyone who engaged with us, and to the organizers for hosting the event. In case we missed you, we’d still like to connect! Share your highlights or drop us a message—we’d love to hear about your experience. #SuperZoo2024 #PetIndustry #Networking #Innovation #ConnectWithUs 🐾
SUPERZOO
https://www.superzoo.org