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Shipping
We want to ensure you receive your products in perfect condition and as soon as possible, great care is taken to pack each order in recyclable paper tissue and boxes.
You will be sent a confirmation email on receipt of your order, with a second email once your products are shipped containing your consignment and tracking number.
Should you wish to speak to an advisor regarding your order please email [email protected] or if for any reason you’re unhappy with your products, please email us at [email protected] where our dedicated customer care team will be delighted to resolve any issues.
For Lisa Eldridge Jewellery, please contact [email protected]
Destination | Cost | Est. Time |
UK | ||
UK STANDARD / Royal Mail Tracked 48 | £2.95 (FREE over £35) | 3-5 Working Days* |
UK EXPRESS / Royal Mail Tracked 24 | £5.95 (FREE over £75) | 1-2 Working Days* |
Orders placed after 4pm (UK time) won't be processed until the next working day. UK orders will be shipped from the UK. UK orders will be shipped from the UK. |
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USA Please note: all orders for USA postal addresses must be placed on our US website here. |
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USA STANDARD / USPS Priority | $5 (Free for orders over $50) | 3-5 Working Days* |
USA EXPRESS / FedEx | $20 | 2-3 Working Days* |
*Orders placed after 3pm (Eastern Daylight Time) won't be processed until the next working day. USA orders will be shipped from UK |
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CANADA | ||
DHL EXPRESS | £15 (FREE over £75) | 3-7 Working Days* |
Due to customs delays on Standard Delivery, we currently only offer Express Delivery to Canada and you may be liable for taxes, levies, or import duties. Orders placed after 4pm (UK time) won't be processed until the next working day. Canadian orders will be shipped from the UK. |
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EUROPEAN UNION | ||
EUROPEAN UNION STANDARD / DPD | €4 (FREE over €59) | 3-6 Working Days* |
EUROPEAN UNION EXPRESS / DHL | €10 (FREE over €175) | 1-2 Working Days* |
Orders placed after 3pm (Central European Summer Time) won't be processed until the next working day. European Union orders will be shipped from Holland. European Union countries are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Unfortunately, we are currently unable to ship to the Canary Islands. |
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REST OF THE WORLD | ||
WORLD / FedEx | £15.45 (FREE over £98) | 5-9 Working Days* |
WORLD EXPRESS / FedEx or DHL Express | £24.95 (FREE over £175) | 2-6 Working Days* |
Orders placed after 4pm (UK time) won't be processed until the next working day. Rest of the World orders will be shipped from the UK. Please be aware that you may be liable for any of your country’s duties, taxes and customs charges. Unfortunately, we are currently unable to ship to the Canary Islands, Russia, Brazil, Mexico, Ukraine and Turkey. |
Please be aware that you may be liable for any of your country’s duties, taxes and customs charges.
We cannot ship to P.O. Boxes at this time. We do ship to A.P.O./F.P.O. however please allow for a longer processing and delivery time.
Click here to see our Frequently Asked Questions.
For any other queries [email protected]
If you require a VAT receipt please contact us through our support form or contact us directly at [email protected]
For full delivery and returns information, click here to read our full Terms and Conditions.
Returns
You have the right to return purchased Products for a refund within fourteen (14) days of you receiving the Products for any reason.
Please contact [email protected] to return Products and state the reason for your return. The Products must be returned directly to us unused and in the condition sent to you with the original packaging including presentation, ring box and puff intact. You must enclose a copy of your proof of purchase with your returned Product.
For more information on returns, please see our Terms and Conditions.