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When severe weather threatens your community, Nicor Gas is here for you. Our system is built to handle extreme weather, even during certain power outages, so you can count on us all year long.
If your gas service was interrupted because of severe weather, restoration time depends on when water recedes in flooded areas and customers’ homes and businesses can safely be accessed by Nicor Gas personnel; appliances must be free of standing water and easily accessible by technicians.
When severe weather hits and you lose power for days or even weeks, many natural gas appliances like water heaters and ranges still work. For the best defense against power outages, we recommend a natural gas generator. Fueled continually by natural gas, most generators are fully automatic. Within seconds of an outage, the unit comes on, supplies power and switches off when power returns.
Losing natural gas service during severe weather and power outages is rare because pipe infrastructure is below ground. However, there are several safety precautions customers should take to keep you and your community safe.
Know the location of your natural gas meter.
Leave gas meters on in homes and businesses to maintain proper pipe pressure to prevent water from entering if flooding occurs. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out. Only Nicor Gas or emergency personnel should turn the valve off.
Unplug natural gas appliances to avoid possible electrical damage if severe lightning is predicted.
If flooding occurs at a residence or business and the gas appliances are or have been submerged under water, do not try to operate the appliances.
Contact 811 before digging if any clean up and repair are necessary. This also includes removing downed trees as they can become entangled with natural gas lines.
The gas meter must be visible and the area surrounding the meter free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage an unseen meter.
Damage to natural gas meters or exposed gas lines are dangerous. Immediately leave the area and call our 24-hour emergency response number at 888.642.6748.
If your gas service was interrupted as a result of a severe storm, restoration time depends on when water recedes in flooded areas, homes and businesses are free of standing water, and when Nicor Gas personnel can safely enter.
If a natural gas meter is damaged or underground gas lines are exposed, immediately leave the area and call 911 or our 24-hour emergency response number, 888.Nicor4U (642.6748), from a safe location.
It's important to maintain gas appliances. During colder weather, it's essential to use heating appliances wisely and safely. Here are some key tips to keep in mind:
Winter weather and hurricane season heighten the risk of power outages. A natural gas standby generator is the safest backup power source, automatically operating and capable of running indefinitely, unlike gasoline-powered portable generators. Tips for safe generator operation: