Protect your belongings in public

Protect yourself and your belongings when out in public with these tips and learn what to do if your items are stolen.

Theft prevention information

Staying aware of your items and surrounding while in public is a way to keep them safe.

Keep it light

Take only what you need with you.

Hold it tight

Maintain awareness of your property at all times and:

• always zip your bags closed
• do not leave your valuable items unattended
• keep bags facing away from passing traffic
• keep your bag where you can see it
• if seated, keep your bag on your lap or with the strap looped around the table or chair leg. Do not loop it over the back of the chair.

Keep it out of sight

Keep things discreet:

• keep bags zipped up so your valuables cannot be seen
• put your purse or wallet away immediately after using
• when at the gym, put your keys and wallet in a lockable locker, in your bag, or keep them on you.

ATM security

When you need to use an ATM:

• use ATMs located inside buildings, supermarkets, or other busy well-lit locations
• be aware of any suspicious people and do not use the ATM if you feel unsafe
• check the card slot for any signs of tampering, such as an attached object
• cover the keypad with your other hand when entering your PIN
• never write down your PIN or store it in your phone
• only withdraw as much cash as you need at the time
• immediately place cash in your purse or wallet
• if your card is not returned by the machine, alert your bank immediately.

Find more ATM safety tips.

Mobile phone security

Tips to keep your mobile phone safe from theft:

• keep your phone locked when you are not using it
• enable the auto lock feature
• note down your device model, serial number or IMEI number
  • You can use this to make a report if you lose your mobile phone.
  • The serial and IMEI numbers are available on the back of the phone or sim tray, in the phone or linked devices' settings, or from your mobile provider.
• install anti-loss apps such as "Find my Phone" or "Find my Device"
• keep one ear free when using headphones.

What to do if your property has been stolen

Do not confront the thief. Your safety is more important than your belongings.

If your wallet is stolen, contact your bank to cancel your cards.

If your mobile device gets stolen, contact your service provider.

Report a theft

For emergencies, to report a crime in progress, or for immediate police attendance, call Triple Zero (000).

For non-emergencies, call the Police Assistance Line on 131 444 or report online at Police Assistance Line and Online Reporting.

If at a train platform or train, you can talk to a protective services officer (PSO) or police officer. They patrol stations until the last train.