3-5-7 rue François-Dussaud\n 1211 Geneva 26\n Switzerland","Swiss company number: CH-660.0.012.920-4","ROLEX SA is the controller for personal data collected via this website.","However, when you interact directly with a Rolex Affiliate, said affiliate is the controller for personal data collected through direct interaction."],"_metadata":{"uid":"csda25fcffc6921a01"}}},{"legal_heading":{"text":"Personal Data Supervisor","_metadata":{"uid":"cs80552ed7333472bd"}}},{"legal_paragraph":{"paragraph":["We have appointed a personal data supervisor who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the personal data supervisor using the following details.","Rolex SA","Postal address: 3-5-7, rue François-Dussaud, 1211 Geneva 26, Switzerland","Telephone number: +4122 302 22 00","Email address: privacy@rolex.com","ROLEX SA only responds to enquiries concerning data protection. Please send any communications in either English or French."],"_metadata":{"uid":"cs007e2e3d89830ad9"}}},{"legal_heading":{"text":"Supervisory Authority","_metadata":{"uid":"csa2703349ef3792ea"}}},{"legal_paragraph":{"paragraph":["You also have the right to make a complaint at any time to the supervisory authority in the appropriate jurisdiction."],"_metadata":{"uid":"csc166d498b12df6dd"}}},{"legal_heading":{"text":"The Data We Collect About You","_metadata":{"uid":"csa9b7bb325b2d812e"}}},{"legal_paragraph":{"paragraph":["Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).\n","We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:"],"_metadata":{"uid":"cs3fae895745829217"}}},{"legal_list":{"list_first_level":[{"paragraph":["Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender."],"_metadata":{"uid":"cs08b721fe52b178f9"},"list_second_level":[]},{"paragraph":["Contact Data includes address, email address and telephone numbers."],"_metadata":{"uid":"cs56271a69dd34eee4"},"list_second_level":[]},{"paragraph":["Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.\n"],"_metadata":{"uid":"csdb2be2074e0e55a4"},"list_second_level":[]},{"paragraph":["Usage Data includes information about how you use our website."],"_metadata":{"uid":"cs416bad95399138cd"},"list_second_level":[]},{"paragraph":["Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences."],"_metadata":{"uid":"csa77b605015ab80cd"},"list_second_level":[]}],"_metadata":{"uid":"csbd65572b798c6712"}}},{"legal_paragraph":{"paragraph":["We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences."],"_metadata":{"uid":"cs2eb0203d21dd430c"}}},{"legal_heading":{"text":"How is your personal data collected?","_metadata":{"uid":"cscbcc3fb5d36c4781"}}},{"legal_paragraph":{"paragraph":["We use different methods to collect data from and about you including through:"],"_metadata":{"uid":"cs9db3fe149507ec89"}}},{"legal_list":{"list_first_level":[{"paragraph":["Direct interactions. You may give us your Identity, Contact and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise."],"_metadata":{"uid":"cs11e4258b6522ae6f"},"list_second_level":[]},{"paragraph":["Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.\n"],"_metadata":{"uid":"cs609058a0bbadd9c5"},"list_second_level":[]},{"paragraph":["Third parties. We will receive personal data about you from various third parties as set out below:"],"_metadata":{"uid":"cs4d95ae694c901c32"},"list_second_level":[{"paragraph":["Analytics solutions from the following parties:"],"_metadata":{"uid":"cs67e474096b32de4a"},"list_third_level":[{"paragraph":["Adobe Analytics based in Ireland"],"_metadata":{"uid":"cs9d370a61aeb5f4ea"}},{"paragraph":["Content Square based in France"],"_metadata":{"uid":"csb93930cfc92955dc"}}]},{"paragraph":["Technical monitoring solution from the following party:"],"_metadata":{"uid":"csb602b5862fc95fcb"},"list_third_level":[{"paragraph":["New Relic based in the USA"],"_metadata":{"uid":"cs4ac2b5507c30e91b"}}]},{"paragraph":["Maps services from the following parties:\n"],"_metadata":{"uid":"cs6cd9ddaff09df865"},"list_third_level":[{"paragraph":["Google Maps based in the USA\n"],"_metadata":{"uid":"cs58750b38c8288f22"}},{"paragraph":["Baidu Maps based in China"],"_metadata":{"uid":"cs6649bc46dae0b24f"}}]}]}],"_metadata":{"uid":"cs1a121a91561b4301"}}},{"legal_heading":{"text":"Purposes for which we will use your personal data","_metadata":{"uid":"cs6a7523cb5e4c823d"}}},{"legal_paragraph":{"paragraph":["We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.","Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below."],"_metadata":{"uid":"cs5ad5e05c4ba38a95"}}},{"legal_list":{"list_first_level":[{"paragraph":["Purpose-Activity / Notifying you about changes to our privacy notice"],"_metadata":{"uid":"csd950c8ce1c2bc3dd"},"list_second_level":[]},{"paragraph":["Type of data / (a) Identity (b) Contact (c) Marketing and Communications"],"_metadata":{"uid":"cs6ee4201041f346b0"},"list_second_level":[]},{"paragraph":["Lawful basis for processing including basis of legitimate interest / (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated)"],"_metadata":{"uid":"csf93d9a8192289ac1"},"list_second_level":[]},{"paragraph":["Retention period / 12 months\n"],"_metadata":{"uid":"cs76fdbcd240b1d0d8"},"list_second_level":[]}],"_metadata":{"uid":"cse8d29a0a9d5161b8"}}},{"legal_list":{"list_first_level":[{"paragraph":["Purpose-Activity / To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)"],"_metadata":{"uid":"cs5f641935156c9557"},"list_second_level":[]},{"paragraph":["Type of data / (a) Identity (b) Contact (c) Technical\n"],"_metadata":{"uid":"cs374f4a945661d2b8"},"list_second_level":[]},{"paragraph":["Lawful basis for processing including basis of legitimate interest / (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation\n"],"_metadata":{"uid":"csf7e9da9eb0e0acd5"},"list_second_level":[]},{"paragraph":["Retention period / 12 months"],"_metadata":{"uid":"cse5096dabe88252de"},"list_second_level":[]}],"_metadata":{"uid":"cs8223f29d18e3ddf3"}}},{"legal_list":{"list_first_level":[{"paragraph":["Purpose-Activity / To use data analytics to improve our website, products/services, marketing, customer relationships and experiences\n"],"_metadata":{"uid":"cs506611aba38ef7be"},"list_second_level":[]},{"paragraph":["Type of data / (a) Technical (b) Usage"],"_metadata":{"uid":"csfc0ffccdfb73fac7"},"list_second_level":[]},{"paragraph":["Lawful basis for processing including basis of legitimate interest / Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)\n"],"_metadata":{"uid":"cs5ec0768d80639897"},"list_second_level":[]},{"paragraph":["Retention period / 25 months"],"_metadata":{"uid":"cs27eaef1dd45e396e"},"list_second_level":[]}],"_metadata":{"uid":"cs8a0d9dd76a68192c"}}},{"legal_list":{"list_first_level":[{"paragraph":["Purpose-Activity / To provide you with marketing communication and information about our company and products\n"],"_metadata":{"uid":"csef5f5ee399907e35"},"list_second_level":[]},{"paragraph":["Type of data / (a) Identity (b) Contact (c) Marketing and Communications\n"],"_metadata":{"uid":"csda9d837679799072"},"list_second_level":[]},{"paragraph":["Lawful basis for processing including basis of legitimate interest / (a) Necessary for our legitimate interests (to develop our products/services and grow our business) (b) Consent\n"],"_metadata":{"uid":"cs213228662db0f8df"},"list_second_level":[]},{"paragraph":["Retention period / Following notification that the data subject no longer wishes to receive marketing communications\n"],"_metadata":{"uid":"cs5d5291e9b81af65e"},"list_second_level":[]}],"_metadata":{"uid":"csc82dd51afd653d1a"}}},{"legal_list":{"list_first_level":[{"paragraph":["Purpose-Activity / To respond directly to you after you contacted us"],"_metadata":{"uid":"csa89ac806a1476b35"},"list_second_level":[]},{"paragraph":["Type of data / (a) Identity (b) Contact (c) object of your communication, Marketing and Communications\n"],"_metadata":{"uid":"cs3beda868b6d7717e"},"list_second_level":[]},{"paragraph":["Lawful basis for processing including basis of legitimate interest / (a) Necessary for our legitimate interests (to respond to your query) (b) Consent\n"],"_metadata":{"uid":"cs2de7411a78f486e3"},"list_second_level":[]},{"paragraph":["Retention period / 48 months after the last communication\n\n"],"_metadata":{"uid":"csf5e9cdbe4d65c53b"},"list_second_level":[]}],"_metadata":{"uid":"csdd7690a30f872020"}}},{"legal_heading":{"text":"Change of purpose","_metadata":{"uid":"cs1facb3e61b7713f5"}}},{"legal_paragraph":{"paragraph":["We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.\n","If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.","Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law."],"_metadata":{"uid":"cs78779015c7c629b8"}}},{"legal_heading":{"text":"Data Retention","_metadata":{"uid":"cs70a188d12b744404"}}},{"legal_paragraph":{"paragraph":["We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.\n","To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.","Details of retention periods for different aspects of your personal data are set out in the table above."],"_metadata":{"uid":"csaf27ee4f3758e156"}}},{"legal_heading":{"text":"Marketing","_metadata":{"uid":"cs7b82147faa73e710"}}},{"legal_paragraph":{"paragraph":["You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.","Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of activities/purposes 1-4 above."],"_metadata":{"uid":"csa1575e956d7247a2"}}},{"legal_heading":{"text":"Discolures of your personal Data","_metadata":{"uid":"csf5c96cf805a71341"}}},{"legal_paragraph":{"paragraph":["Subject to your consent, we may share your personal data with internal and external third parties.","In any case, we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions."],"_metadata":{"uid":"cs3d950b691503f079"}}},{"legal_heading":{"text":"International Transfers","_metadata":{"uid":"cs6536d95ef84fd3ea"}}},{"legal_paragraph":{"paragraph":["We share your personal data within the Rolex group of companies. This may involve transferring your data outside the European Economic Area (EEA) or Switzerland.","Some of our external third parties are based outside the EEA or Switzerland so their processing of your personal data will involve a transfer of data outside the EEA or Switzerland.","Whenever we transfer your personal data out of the EEA or Switzerland, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:"],"_metadata":{"uid":"csfb366b25d1793d6e"}}},{"legal_list":{"list_first_level":[{"paragraph":["We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. Switzerland is such a country."],"_metadata":{"uid":"cs0e5f5cae442c31e7"},"list_second_level":[]},{"paragraph":["Where we use certain service providers, we may use Standard Contractual Clauses approved by the European Commission which ensure that an adequate level of protection for personal data can be maintained. If necessary, we agree on supplementary measures."],"_metadata":{"uid":"cs820afe8fbb5d1b16"},"list_second_level":[]}],"_metadata":{"uid":"csdf36ea47db474d9f"}}},{"legal_paragraph":{"paragraph":["Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA."],"_metadata":{"uid":"csccfaee999a5bcfb5"}}},{"legal_heading":{"text":"Data Security","_metadata":{"uid":"cse368216f0d9a1e8f"}}},{"legal_paragraph":{"paragraph":["We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.","We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so."],"_metadata":{"uid":"csf17193d4987e4e6e"}}},{"legal_heading":{"text":"Cookies & third-party links","_metadata":{"uid":"cs59012c911370776e"}}},{"legal_paragraph":{"paragraph":["You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see here: Rolex Cookies","This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit."],"_metadata":{"uid":"cs9e751e8698ac7aa6"}}},{"legal_heading":{"text":"Your legal rights","_metadata":{"uid":"cs17c738bfcd47d5c5"}}},{"legal_paragraph":{"paragraph":["Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:"],"_metadata":{"uid":"csab47f350577e7fb7"}}},{"legal_list":{"list_first_level":[{"paragraph":["Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it."],"_metadata":{"uid":"cs20871040c5d4624e"},"list_second_level":[]},{"paragraph":["Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.\n"],"_metadata":{"uid":"cs1e45b853bde32b85"},"list_second_level":[]},{"paragraph":["Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.\n"],"_metadata":{"uid":"csbe03ccf0f27ac15c"},"list_second_level":[]},{"paragraph":["Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.\n"],"_metadata":{"uid":"cs5f39982c63a378b4"},"list_second_level":[]},{"paragraph":["Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:"],"_metadata":{"uid":"cs6e1873937b225e3a"},"list_second_level":[{"paragraph":["If you want us to establish the data’s accuracy."],"_metadata":{"uid":"csbae17f20fa4f3d13"},"list_third_level":[]},{"paragraph":["Where our use of the data is unlawful but you do not want us to erase it."],"_metadata":{"uid":"cs7c14143b56fd2500"},"list_third_level":[]},{"paragraph":["Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims."],"_metadata":{"uid":"csa8a79567608f69e6"},"list_third_level":[]},{"paragraph":["You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it."],"_metadata":{"uid":"csb51d183625328b74"},"list_third_level":[]}]},{"paragraph":["Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.\n"],"_metadata":{"uid":"csb38e5856637fb8b5"},"list_second_level":[]},{"paragraph":["Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.\n"],"_metadata":{"uid":"cs3b00b8464d77c0ec"},"list_second_level":[]}],"_metadata":{"uid":"csa69addf5e7c8f285"}}},{"legal_paragraph":{"paragraph":["If you wish to exercise any of the rights set out above, please contact the personal data supervisor."],"_metadata":{"uid":"cseedc02240e981b0d"}}},{"legal_heading":{"text":"No fee usually required","_metadata":{"uid":"csb4cc45c14c4c52e3"}}},{"legal_paragraph":{"paragraph":["You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances."],"_metadata":{"uid":"cs7d41cef60e21243f"}}},{"legal_heading":{"text":"What we may need from you","_metadata":{"uid":"csdb8ec9cfa86ff131"}}},{"legal_paragraph":{"paragraph":["We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response."],"_metadata":{"uid":"cs036bd8378812322e"}}},{"legal_heading":{"text":"Time limit to respond","_metadata":{"uid":"cs361c245ac9804a81"}}},{"legal_paragraph":{"paragraph":["We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated."],"_metadata":{"uid":"cs2458c24b0dacee8d"}}},{"legal_heading":{"text":"Your duty to inform us of changes","_metadata":{"uid":"csb2f66fc8a0ba8bb3"}}},{"legal_paragraph":{"paragraph":["It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us."],"_metadata":{"uid":"csdca3f020dfa45d50"}}},{"legal_heading":{"text":"Contact Rolex\n","_metadata":{"uid":"cs93f2210cce68a91f"}}},{"legal_paragraph":{"paragraph":["If you have any questions or concerns regarding this Policy, our privacy practices or your communication with Rolex, please contact Rolex in writing or by telephone:","ROLEX SA\n Rue François-Dussaud, 3-5-7\n 1211 Genève 26 – Switzerland\n +41 22 302 22 00"],"_metadata":{"uid":"cs02fcbd3483cb44ba"}}},{"legal_footer":{"paragraph":["Email: privacy@rolex.com ROLEX SA only responds to enquiries concerning data protection. Please send any communications in either English or French.\n","Enquiries: enquiries@rolex.com\n ROLEX SA only responds to enquiries concerning its after-sales service. Please send any communications in either English or French. For any other questions, please get in touch with your retailer.","Date that this Policy was updated: April 2021"],"_metadata":{"uid":"csc0aeccec0865b3c0"}}}],"created_at":"2023-01-06T15:57:56.152Z","created_by":"bltb7b73937edf9da64","heading":{"kicker":"","title":"","subtitle":""},"tags":[],"title":"legal-notices:privacy-notices:legal-notices","updated_at":"2024-06-21T08:48:57.902Z","updated_by":"blt2fe8ae2e1b331d30","publish_details":{"environment":"blt5679f9c69a31ce0b","locale":"en-gb","time":"2024-06-21T13:17:48.950Z","user":"blt22312db653cb38ce"},"pz":{"crit":[{"l":"china","op":"!=","r":"100"}]},"key":"blt567560b95639e993-0"}],"_metadata":{"uid":"cs92905626a9932779"}}},{"miscs":{"criteria":{},"component":[{"_content_type_uid":"legal_notices","_version":10,"locale":"en-gb","uid":"blt98553c00393e7eed","ACL":{},"_in_progress":false,"content":[{"legal_heading":{"text":"Personal Information Protection Policy","_metadata":{"uid":"csf793f3b8fadb01b7"}}},{"legal_paragraph":{"paragraph":["Date of Update: [2023.06.14]","Effective Date: [2023.06.14]"],"_metadata":{"uid":"csf7361802b73507a0"}}},{"legal_paragraph":{"paragraph":["The Personal Information Protection Policy (“this Policy”) applies to all business conducted by Rolex (Shanghai) Limited and its branches (including Rolex (Shanghai) Ltd. Beijing Branch, Rolex (Shanghai) Ltd. Guangzhou Branch and Rolex (Shanghai) Ltd. Changning Branch) (“Rolex”, “We”, “Us”) established in the Mainland China (referring to herein the People’s Republic of China excluding Hong Kong, China, Macao, China and Taiwan, China for the purposes of this Policy). Through this Policy, we aim to explain to you how we collect, use, store, share and transfer your personal information, and the ways we provide through which you can access, update, delete and protect your personal information."],"_metadata":{"uid":"csf792e3f3b0cdf75e"}}},{"legal_heading":{"text":"1 Overview","_metadata":{"uid":"cs7bac052dbc87ee26"}}},{"legal_paragraph":{"paragraph":["This Policy will help you understand the following:"],"_metadata":{"uid":"csba37179bbfb8507f"}}},{"legal_list":{"list_first_level":[{"paragraph":["How we collect and process your personal information"],"_metadata":{"uid":"cs167be454e554624d"},"list_second_level":[]},{"paragraph":["How we use Cookies and similar technologies"],"_metadata":{"uid":"cs4f826218c8c19787"},"list_second_level":[]},{"paragraph":["Circumstances we are exempted from obtaining your consent for processing your personal information"],"_metadata":{"uid":"cs7ff9de461734c3b8"},"list_second_level":[]},{"paragraph":["How we entrust others to process, share, transfer and publicly disclose your personal information"],"_metadata":{"uid":"cs0454d8bca4703cb4"},"list_second_level":[]},{"paragraph":["How we protect your personal information"],"_metadata":{"uid":"csb72d440c6291fb4c"},"list_second_level":[]},{"paragraph":["Your rights as the subject of personal information"],"_metadata":{"uid":"csdd4a6253ac0ec939"},"list_second_level":[]},{"paragraph":["How we process minors' personal information "],"_metadata":{"uid":"cs5b570ebf1ee80aa2"},"list_second_level":[]},{"paragraph":["How we store and transfer your personal information"],"_metadata":{"uid":"csa78bba72794bbc42"},"list_second_level":[]},{"paragraph":["How this Policy is updated "],"_metadata":{"uid":"csd3174a8671c7ce6b"},"list_second_level":[]},{"paragraph":["How to contact us"],"_metadata":{"uid":"cs81a0074fa6a1a8dc"},"list_second_level":[]}],"_metadata":{"uid":"cse0e52347f1291f4e"}}},{"legal_paragraph":{"paragraph":["We fully understand the importance of your personal information to you, and we will endeavour to protect the security of your personal information. We have always been committed to maintaining your trust and shall endeavour to protect your personal information based on the principles of consistent rights and responsibilities, expressing the explicit purpose, deliberate consent, minimum necessity, assurance of information security, data subject participation and transparency. We are also committed to taking appropriate security measures in accordance with the mature security standards of the industry to protect your personal information.","Before you provide any personal information to us, please ensure that you have carefully read, understood and agree to the contents of this Policy. If you disagree with any content of this Policy, or have any questions, comments or suggestions, please contact us. Our contact details are available in Clause 12.","This Policy is drafted both in Chinese and English. If there is any discrepancy in the wordings or terms used in the two language versions, those wordings or terms shall be interpreted in accordance with the purpose of this Policy."],"_metadata":{"uid":"csa332f24e5392aadb"}}},{"legal_heading":{"text":"2 Definitions","_metadata":{"uid":"cs1088666372e3f3ec"}}},{"legal_list":{"list_first_level":[{"paragraph":["Rolex affiliates: refers to Rolex SA located in Switzerland and Rolex (Hong Kong) Limited and Rolex Watch Service Limited located in Hong Kong, China."],"_metadata":{"uid":"cs3da722f3ec8d5a76"},"list_second_level":[]},{"paragraph":["Personal information: refers to various information related to an identified or identifiable natural person recorded electronically or by other means and does not include anonymized information. Personal information involved in this Policy includes name, birthday, nationality, location , gender, telephone number, email address, Identification card (“ID”) number (for foreigners: passport number, for compatriots of Hong Kong, Macao and Taiwan: ID number), identification document, payment account information, working experience, family background, medical report, transaction record, signature, height, weight, shoe size, health proof, education background, facial recognition features, body temperature information, age, address, salary information, salutation, fax, company, position, etc."],"_metadata":{"uid":"csf4bf1b2964e98a46"},"list_second_level":[]},{"paragraph":["Sensitive personal information: refers to personal information that, once leaked or illegally used, may easily lead to the violation of the personal dignity of a natural person or harm of personal and property safety. Sensitive personal information involved in this Policy includes: ID number (for foreigners: passport number, for compatriots of Hong Kong, Macao and Taiwan: ID number), identification document, payment account information, medical report, transaction record, height, weight, health proof, facial recognition features, body temperature information, etc. We will prominently mark sensitive personal information in bold in this Policy."],"_metadata":{"uid":"cs5d76d57f57ea66ec"},"list_second_level":[]},{"paragraph":["According to the Personal Information Protection Law of the People's Republic of China, processing personal information includes the collection, storage, use, processing, transmission, provision, disclosure, deletion, etc. of personal information."],"_metadata":{"uid":"csa70dbf2797a14d29"},"list_second_level":[]}],"_metadata":{"uid":"cs7ebb8c72706a87f8"}}},{"legal_paragraph":{"paragraph":["Unless otherwise stated, the term \"include(s)\" in this Policy means \"including but not limited to\"."],"_metadata":{"uid":"cs2ff965527f2fc5cc"}}},{"legal_heading":{"text":"3 How we collect and process your personal information","_metadata":{"uid":"cs8ae7346e057e4098"}}},{"legal_paragraph":{"paragraph":["3.1 As our customer, special guest and media we may collect and process your personal information in relation to the scenarios set out below:"],"_metadata":{"uid":"csd9cf182035034fa7"}}},{"legal_paragraph":{"paragraph":["
\n\t
\n\t\t
Purposes
\n\t\t
Scenarios
\n\t\t
Information we may collect
\n\t
\n\n\t
\n\t\t
(i) Maintenance and/or repair services for watches and accessories (“Watch Products”)
\n\t\t
Drop off Watch Products at our Service Centre
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You will need to provide the necessary personal information, including your name, telephone number, email address, ID number (for foreigners: passport number; for compatriots of Hong Kong, Macao and Taiwan: ID number), identification document, salutation, address, fax,transaction record and your signature for registration and verification of your identity.
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Collect Watch Products from our Service Centre
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(1) By yourself: You will need to return the service document receipt and present the identification document provided for registration to verify your identity. (2)By any third party authorized by you: Such third party will need to return the service document receipt and to present a completed Authorization Form signed by you and identification document of the third party to verify his/her identity.
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(ii) Payment
\n\t\t
Payment
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You may pay by using a payment system or application provided by a third-party payment institution or financial institution or pay by credit card or in cash. If you choose to pay by using a payment system or application provided by a third-party payment institution or financial institution, or by credit card, you may need to provide your payment account information and other personal information such third-party institution, system, or application may require. \nPlease be aware that this Policy does not apply to the products and/or services provided to you by those third-party payment institutions or financial institutions, and we suggest that you read their relevant policies on privacy protection or personal information security before providing your personal information to the relevant third-party.
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Invoicing service
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To provide you with invoicing service, we need to collect your transaction record.
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(iii) Customer service and dispute handling
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After-sales services
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When you contact our customer service staff or when our customer service staff contact you, we may ask you to provide your name, telephone number, email address, transaction record and information needed to prove the relevant facts as you claim to verify your identity.
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Customer service
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If you take the initiative to call us, our telephone system will record your incoming telephone number automatically.
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(iv) To ensure security of property and personal safety
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Respond to the public health incidents
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For the protection of public health and safety and to respond to emergencies including the COVID-19 pandemic, body temperature measurement equipment will be deployed to measure your body temperature and collect your facial recognition features and body temperature information when you enter Rolex premises. We will delete the relevant personal information 3 months after collection.
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Ensure safety of the public and personal properties
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To ensure safety of the public and personal properties, we have installed surveillance cameras outside and inside our Rolex premises. The surveillance cameras will collect your facial recognition features. Please note that notices are placed to inform you separately. Therefore, if you continue to enter or remain in our Rolex premises, we will consider that we have obtained your consent. We will delete the relevant personal information 3 months after collection.
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(v) Host activities/ events
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Organize commercial and/or marketing promotional activities / events
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To meet the relevant requirements of the event organizers, when you participate in our commercial and/or marketing promotional activities, we may require you to provide your name, gender, company, position, location, telephone number and email address for contact and identity verification; for specific needs, you will also need to provide your ID number (for foreigners: passport number; for compatriots of Hong Kong, Macao and Taiwan: ID number) for itinerary arrangement; for some events of a sporting nature, we may need you to provide your height, weight, shoe size and health proof, etc.
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"],"_metadata":{"uid":"csb98ed50d12c58ecd"}}},{"legal_paragraph":{"paragraph":["The above information is collected to provide you with products or services and to comply with laws, regulations, and regulatory requirements. If you are unable to provide such information (or the information provided is incomplete, inaccurate, or untrue), we may not be able to provide you with the relevant products or services or the products or services available for you will be restricted."],"_metadata":{"uid":"cs2021d50c90e3a4f1"}}},{"legal_paragraph":{"paragraph":["3.2 As a job candidate, we may collect and process your personal information in relation to the scenarios set out below.","
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Purposes
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Scenarios
\n\t\t
Information we may collect
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Candidate selection
\n\t\t
Candidate interview
\n\t\t
Upon being invited by us for job interview, we will ask you to provide your name, age, address, email address, telephone number, birthday, gender, nationality, family background, salary information, working experience, education background and other relevant information for reference; after the interview, we may ask you to further provide your health proof, medical report and other information for reference.
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\n
"],"_metadata":{"uid":"cs8df1c5af333938bc"}}},{"legal_paragraph":{"paragraph":["The above information is collected to select suitable candidates and to comply with laws, regulations, and regulatory requirements. If you are unable to provide such information (or the information provided is incomplete, inaccurate, or untrue), this may affect the selection process."],"_metadata":{"uid":"cs9dcb3da08783c2fb"}}},{"legal_heading":{"text":"4 How we use Cookies and other technologies","_metadata":{"uid":"csead09c16e9fc6dfa"}}},{"legal_paragraph":{"paragraph":["A cookie is a small file of letters and numbers that is stored on the hard drive of your device. Cookies are used to distinguish you from other users of our website. This helps us to understand how you are using our website.","You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see here: ","Rolex Cookies Policy.","The website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit."],"_metadata":{"uid":"cs65bb8fe73aaa8b81"}}},{"legal_heading":{"text":"5 Circumstances under which we are exempted from obtaining your consent for processing your personal information","_metadata":{"uid":"cs511e0817035a7960"}}},{"legal_paragraph":{"paragraph":["5.1 You are fully aware of and agree that in the following circumstances, we do not need to obtain your consent to process your personal information:","(1)Circumstances required for our fulfilment of our responsibilities or obligations under laws and regulations, including:","a.\tThose directly related to national security and national defence.","b.\tThose directly related to the criminal investigation, prosecution and trial and execution of court decision, or as required by administrative authorities or enforcement authorities in Mainland China.","c.\tThose directly related to public security, public health, or major public interest.","(2)Circumstances for safeguarding the life, property or other significant legitimate rights and interests of the personal information subject or other individuals, where it is difficult to obtain consent from the personal information subject.","(3)Circumstances where it is necessary to respond to sudden public health incidents or protect the life, health, or property security of you or other natural persons under emergency conditions.","(4)Processing, within a reasonable scope, personal information already disclosed by you or otherwise lawfully disclosed (including from lawful news reports, government disclosures, etc.).","(5)Circumstances where it is necessary for the maintenance of the secure and stable operation of the products or services, such as the detection and disposal of failed products or services.","(6)Necessary for entering and performing a contract with you;","(7)Processing personal information within a reasonable scope to conduct news reporting, public opinion supervision, and other such activities for the public interest.","(8)Other circumstances under the current and amended laws and regulations.","5.2 You understand that if your personal information we collected from you has undergone anonymization or de-identification through technical processing, so that you are not identifiable or not identifiable without the help of additional information, we are no longer required to notify you or obtain your consent for the use of such information."],"_metadata":{"uid":"cse86dee1e936d7960"}}},{"legal_heading":{"text":"6 How we entrust others to process, share, transfer and publicly disclose your personal information","_metadata":{"uid":"csc6a4d64715ab17a2"}}},{"legal_paragraph":{"paragraph":["6.1 Entrusting the processing and sharing of your personal information","To achieve the business purposes under Clause 3 of this Policy, you understand and agree that we may entrust the processing of your personal information (including your sensitive personal information) to cloud service providers, information technology consultants (“Technical Support Parties”), and/or other payment service providers, collaborators, and agents. With regards to the companies, organisations and individuals to whom we entrust the processing of personal information, including but not limited to Technical Support Parties, we will conclude an entrustment contract with them to confirm the purpose, period, processing method, types of personal information, protection measures, and the rights and obligations of both parties. We will supervise the entrusted party’s personal information processing activities and request them to process your personal information in accordance with our requirements, this Policy and other relevant confidentiality and security measures. ","The third parties and/or Technical Support Parties entrusted by us have no authority to use your personal information for any other purposes. If there is any change to the purpose of processing of your personal information, we will ask for your consent again.","Other than the circumstances listed in this Clause, we will generally not provide your personal information to any other company, organisation, or individual except Rolex affiliates. However, you understand and agree that we can provide your personal information in accordance with applicable laws and regulations of the People’s Republic of China. If you do not agree, you may contact us through the channel set out in Clause 12 to withdraw your consent.","6.2 Transfer of your personal information","We will not transfer your personal information to any company, organisation or individual, except under the following circumstances:","(1)Transfer with explicit consent. After obtaining your express consent, we will transfer your personal information to other parties.","(2)When we are involved in a merger, acquisition, or bankruptcy liquidation, if the transfer of personal information is involved, we will request the new company or organization possessing your personal information to agree to be bound by this Policy; otherwise, we will request the company or organisation to ask for consent from you.","(3)We may otherwise transfer your personal information in accordance with applicable laws and regulations, requirements under legal proceedings, compulsory administrative or judicial requirements.","6.3 Public disclosure of your personal information","We will only publicly disclose your personal information in the following circumstances:","(1)Upon your express consent or deliberate choice; or","(2)Disclosure based on the law: upon the compulsory requirements by the laws, legal proceedings, litigation, or competent government departments, we may publicly disclose your personal information. "],"_metadata":{"uid":"cs4e1973912e318aca"}}},{"legal_heading":{"text":"7 How we protect your personal information","_metadata":{"uid":"cs6aff3fcbfe1091fd"}}},{"legal_paragraph":{"paragraph":["7.1 We have adopted security measures that are compliant with the generally accepted standards in the industry to protect your personal information and to prevent the data from being accessed without authorisation, publicly disclosed, used, amended, damaged or lost. We will adopt all reasonably practicable measures to protect your personal information. For example:","(1)Using HTTPS security protocol to encrypt and protect related network communication, with two factor authentication for identity verification to ensure authorized user access with minimum data access permissions which are granted to subject to a strict internal authorization approval. All users’ system access activity will be recorded for security audit purpose.","(2)Necessary anti-malware protection is in place. We have deployed security protection systems at the network boundary such as firewall, security gateway and traffic monitoring system to protect our internal network from public access, with data transmission channel encrypted with HTTPS protocol for internet to the online cloud system, offline tape storages are protected by encryption for which a backup strategy is in place to protect the business data. Different encryption technologies are leveraged on laptop disk and/or on operating system level for important data.","(3)We implement regular review of system vulnerabilities and patches deployment to ensure timely security update. ","(4)We regularly assess the security impact of personal information and conduct regular security awareness training for related employees.","7.2 Unless required by laws or regulations or with your separate authorisation and consent, we will take all practical and reasonable measures to ensure that irrelevant personal information will not be collected. We will only store your personal information for the period required to achieve the purposes of this Policy. ","7.3 We will regularly update the contents of reports related to security risks and impacts on personal information security. You may obtain them by contacting us through the channel set out in Clause 12.","7.4 We endeavour to ensure or guarantee the security of any information sent from you to us and to adopt appropriate measures. If you have any question about the security measures implemented by us, please contact us through the channel set out inClause 12.","7.5 If there is a personal information security breach, we will, in accordance with legal and regulatory requirements, promptly inform you the basic facts of the security breach, measures we have adopted or will adopt, suggestions for you to actively prevent or reduce risks, remedies for you, etc. We will promptly inform you of the relevant circumstances via contact information you provided to us. When it is difficult to inform each data subject, we will adopt reasonable and effective means to publish a notice. At the same time, we will follow the requirements of the supervising authorities and proactively report the handling of the personal information security breach. "],"_metadata":{"uid":"cs719deb019b0d796a"}}},{"legal_heading":{"text":"8 Your rights as the subject of personal information","_metadata":{"uid":"cs713ce42b5eede8f7"}}},{"legal_paragraph":{"paragraph":["In accordance with the relevant laws and regulations of the People’s Republic of China, we ensure that you may exercise the following rights over your personal information:","8.1 Inquire your personal information\n","You have the right to inquire your personal information unless under circumstances excluded by laws or regulations. You will be required to visit our Service Centre with your identification documents to exercise your right. We will reply to you within 15 working days from receiving your request. With regards to other personal information generated in your using of our services, we will endeavour to notify you under reasonable circumstances.","8.2 Correct or supplement your personal information","When you discover that your personal information being processed by us is incorrect or incomplete, you have the right to request us to correct or supplement it. You will be required to visit our Service Centre with your identification documents to exercise your right. We will reply to you within 15 working days from receiving your request.","8.3 Delete your personal information\n","You may request us to delete your personal information if:\n","(1)our processing of personal information breaches laws or regulations;\n","(2)we collect or use your personal information without your consent; \n","(3)our processing of personal information breaches our agreement with you;\n","(4)you no longer use our services, or the purposes described in clauses 3.1 and/or 3.2 of this Policy have been achieved or accomplished;\n","(5)you withdraw your consent;\n","(6)we no longer provide products and/or services to you.","You are required to visit our Service Centre with your identification documents to exercise your right. We will reply to you within 15 working days from receiving your request. We will decide whether to respond to your request of deletion in accordance with the laws and regulations. At the same time, we will also notify the entities that have obtained your personal information from us and request them to promptly delete your personal information, unless otherwise required by laws or regulations, or those entities have obtained your separate consent.","When you have requested to delete your personal information, we may not be able to immediately delete the corresponding information from our backup systems, but we will securely store your personal information and restrict any further processing of it until deleting or anonymizing the information when the backup is updated.","8.4 Change the scope of your consent","You have the right to change the scope of your consent to the personal information you provided, but you will need to visit our Service Centre with your identification documents to exercise your right. We will reply to you within 15 working days from receiving your request. ","Please be aware that our business activities require some basic personal information to be carried out. If you withdraw your consent for such information, we may not be able to continue to provide the services or the scope of services provided may be restricted.","Once you have withdrawn your consent, we will no longer process the corresponding personal information. However, your decision to withdraw consent will not affect the processing of personal information authorized by you previously.","8.5 Obtain a copy of personal information by the personal information subject","You have the right to obtain a copy of your personal information, but you are required to visit our Service Centre with your identification documents to exercise your right. We will reply to you within 15 working days from receiving your request. With regards to other personal information generated in the process of using our services, we will endeavour to provide it to you under reasonable circumstances.","8.6 Respond to your above requests","For security purposes, you may be required to submit a written request or otherwise prove your identity. We may verify your identity first before handling your requests. We will reply to you within 15 working days from receiving your request. If you are not satisfied, you may lodge a complaint through the channel set out in Clause 12 of this Policy.","In principle, we do not charge any administrative fee for your reasonable requests. However, under certain circumstances, we may charge a discretionary amount of basic costs. We may refuse any unduly repetitive requests that require implementing substantial technical measures (for example, requiring the development of a new system or changing fundamental existing rules), bring risks to others’ lawful rights or are very unreasonable (for example, involving the backup information stored on discs).","8.7 In the following circumstances, we may refuse your request:","(1)Circumstances relevant to the fulfilment of our obligations under laws and regulations, including our provision of your personal information (including your sensitive personal information) generated during the transaction between you and us to the Customs, Tax and other governmental departments under the laws and regulations of the People’s Republic of China.","(2)The data retention period required by any law or administrative regulation has not expired, or it is difficult to delete personal information technically (in such cases, we will take necessary security protection measures to ensure the security of your personal information).","(3)Circumstances directly related to national security and defence security.","(4)Circumstances directly related to public security, public health, or significant public interest.","(5)Circumstances directly related to criminal investigation, prosecution and trial, and execution of court decision.","(6)Circumstances where we have sufficient evidence to prove that you have subjective malice, or you are abusing your rights.","(7)Circumstances where protection of your or other individual’s life, property and other important lawful rights is involved.","(8)Circumstances where responding to your request will cause serious harm to the lawful rights and interests of you or other individuals or organisations (including us).","(9)Circumstances where trade secrets are involved."],"_metadata":{"uid":"cs574d3c41982096b4"}}},{"legal_heading":{"text":"9 How we process minors’ personal information","_metadata":{"uid":"cs10ad7bde745d9b92"}}},{"legal_paragraph":{"paragraph":["Since our services are mainly provided to adults, we generally do not serve minors, unless the minors are accompanied by their parent or other guardian. For the purposes of this Policy, anyone under the age of 14 is considered as a minor.","Generally, we do not collect the personal information of minors, except for their facial recognition features and body temperature information collected for the purposes under Clause 3 of this Policy when they enter Rolex premises with their parent or other guardian. Notices will be posted at and/or in Rolex to notify their parent or other guardian. If their parent or other guardian does not consent to the collection of the minor’s facial recognition features and body temperature information, the minor cannot enter Rolex premises. The collection of minor’s personal information as above will only be used for purposes under Clause 3 of this Policy. We will delete the relevant personal information 3 months after collection.","We will keep strictly confidential minor’s facial recognition features and body temperature information and will generally not provide such information to other parties, unless compulsorily required by laws, regulations, legal proceedings, governmental administrative departments, or with the consent of the minor’s parent or other guardian."],"_metadata":{"uid":"cs8359d348635870c7"}}},{"legal_heading":{"text":"10 How we store and transfer your personal information","_metadata":{"uid":"cs9efc40e018f67fdf"}}},{"legal_paragraph":{"paragraph":["In principle, we will store personal information collected and generated within the territories of the People’s Republic of China in accordance with Clause 3 of this Policy in the territories of the People’s Republic of China.","Since Rolex affiliates are located in Switzerland and Hong Kong, China, due to business needs, you understand and consent that, only for achieving business purposes listed under Clauses 3 of this Policy, we may, in circumstances that comply with the requirements of the laws and regulations of the People’s Republic of China, transfer your personal information, which includes name, gender, age, telephone number, address, email address, birthday, salary information, working experience, education background, ID number (for foreigners: passport number; for compatriots of Hong Kong, Macao and Taiwan: ID number), salutation, fax, transaction record, company, position, location and signature to the servers of Rolex affiliates located in Switzerland and/or Hong Kong, China, or that your personal information , which includes name, gender, age, telephone number, address, email address, birthday, salary information, working experience, education background, ID number (for foreigners: passport number; for compatriots of Hong Kong, Macao and Taiwan: ID number), salutation, fax, transaction record, company, position, location and signature may be accessed from Switzerland and/or Hong Kong, China. Switzerland and Hong Kong, China have legal requirements to protect personal information. We will also ensure to provide sufficient protection to your personal information in accordance with this Policy. If you wish to know more about the storage and cross-border transfer of your personal information and/or exercise rights conferred by laws and regulations such as your right to withdraw consent, please contact us through the method listed under Clause 12. We will respond to your request within a reasonable scope.","For the cross-border transfer of your personal information, we have adopted reasonably practicable security measures that are compliant with industry standards to protect the security of the personal information provided by you, to prevent personal information from being accessed without authorisation, publicly disclosed, used, amended, damaged or lost. For example, to ensure the confidentiality of the transmitted data, the data transmission channel is encrypted. In order to ensure the availability of data, we implemented local data backup strategy to tape with encryption.","We have local network and other necessary protections, including but not limited to access logging, protection measures, training and regular audit and emergency response to protect data and system.","We only allow employees, agents, contractors and third parties (if any) with business needs to access your personal information. They will process your personal information according to our instructions and authorization and have the responsibility of confidentiality.","The data stored in Rolex Hong Kong shall strictly comply with the relevant protection measures specified in the personal information protection regulations of Hong Kong, China, and the data stored in Rolex Switzerland shall strictly comply with the relevant protection measures specified in the Swiss personal information protection regulations. Other security controls can be found in Clause 7 of this Policy."],"_metadata":{"uid":"csf4a0a3ddc7f31112"}}},{"legal_heading":{"text":"11 How this Policy is updated","_metadata":{"uid":"cs398cf05fe2d92014"}}},{"legal_paragraph":{"paragraph":["11.1\tOur personal information protection policy may be updated. We will not impair your rights under this Policy without your express consent. We will post any changes to this Policy in written notice."],"_metadata":{"uid":"cs90131b9052f00583"}}},{"legal_paragraph":{"paragraph":["11.2\tFor major updates, we will provide notice now and then in suitable manner."],"_metadata":{"uid":"csd1d56d2709405b14"}}},{"legal_paragraph":{"paragraph":["11.3\tMajor changes referred to in this Policy include but are not limited to:"],"_metadata":{"uid":"cs2a1d0d5f643ecfee"}}},{"legal_paragraph":{"paragraph":["(1)Major changes in our service mode, such as changes in the purpose of processing personal information, the types of personal information being processed, and the manners in which personal information is used."],"_metadata":{"uid":"csa362c12faab5e84d"}}},{"legal_paragraph":{"paragraph":["(2)Major changes in our ownership structure, organizational structure, etc., such as changes in ownership as result of business adjustments, bankruptcy, mergers and acquisitions, etc."],"_metadata":{"uid":"cs2b8d2003f19d049c"}}},{"legal_paragraph":{"paragraph":["(3)Major changes in your rights relating to personal information or in the methods to exercise such rights."],"_metadata":{"uid":"csf84b15497b89d99d"}}},{"legal_paragraph":{"paragraph":["(4)Changes in the responsible department for handling the security of our personal information, contact details and complaint channels."],"_metadata":{"uid":"cs6cfd562bd28d4faf"}}},{"legal_paragraph":{"paragraph":["(5)Personal information security impact assessment reports indicate a high risk."],"_metadata":{"uid":"cscd2118674cb87b1b"}}},{"legal_paragraph":{"paragraph":["We will also archive the older versions of this Policy for your reference."],"_metadata":{"uid":"cs1b4fc81e6d33cff2"}}},{"legal_heading":{"text":"12 How to contact us","_metadata":{"uid":"cs09d513fe75cf1f0b"}}},{"legal_paragraph":{"paragraph":["If you have any questions, comments or suggestions regarding this Policy, or wish to exercise your rights over your personal information in accordance with this Policy, please feel free to contact us. Our contact information is: ","Company name:Rolex (Shanghai) Limited \n","E-mail address :privacy@rolex.cn\n","Please note that the aforesaid contact is only for the communication regarding this Policy or the enquiries related to personal information. In normal circumstances, we will reply within 15 working days after receiving your request. If you are not satisfied with our response or believe that our processing of personal information has harmed your lawful rights and interests, you may also seek solutions through other channels, such as filing a lawsuit to the courts or seeking other solutions from the administrative supervision departments."],"_metadata":{"uid":"cscc61f1d274f40cf1"}}}],"created_at":"2023-05-02T08:33:50.773Z","created_by":"blt5149ab9880ba1b1a","heading":{"kicker":"","title":"","subtitle":""},"tags":[],"title":"legal-notices:privacy-notices:legal-notices-cn","updated_at":"2023-06-13T15:00:07.879Z","updated_by":"blt2fe8ae2e1b331d30","publish_details":{"environment":"blt5679f9c69a31ce0b","locale":"en-gb","time":"2023-06-14T11:30:00.000Z","user":"blt0640449efe89a271"},"key":"blt567560b95639e993-1"}],"_metadata":{"uid":"cs5c43ea4d7f66c913"}}}],"publish_details":{"environment":"blt5679f9c69a31ce0b","locale":"en-gb","time":"2023-06-14T11:30:00.000Z","user":"blt0640449efe89a271"},"_embedded_items":{}}],"_metadata":{"uid":"cs6ca2684275002405"}}}],"controlslayout":false,"created_at":"2023-01-06T15:58:47.816Z","created_by":"bltb7b73937edf9da64","meta":{"title":"Rolex Privacy Notice | Rolex®","description":"Rolex respects your privacy and is committed to protecting your personal data. Discover the Rolex Privacy Notice on rolex.com.","description_og":"Rolex respects your privacy and is committed to protecting your personal data. 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Rolex respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you interact directly with Rolex or a Rolex Affiliate, and tell you about your privacy rights and how the law protects you.
Controller
When we mention "Rolex", "we", "us" or "our" in this privacy notice, we are referring to:
ROLEX SA
3-5-7 rue François-Dussaud
1211 Geneva 26
Switzerland
Swiss company number: CH-660.0.012.920-4
ROLEX SA is the controller for personal data collected via this website.
However, when you interact directly with a Rolex Affiliate, said affiliate is the controller for personal data collected through direct interaction.
Personal Data Supervisor
We have appointed a personal data supervisor who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the personal data supervisor using the following details.
Rolex SA
Postal address: 3-5-7, rue François-Dussaud, 1211 Geneva 26, Switzerland
ROLEX SA only responds to enquiries concerning data protection. Please send any communications in either English or French.
Supervisory Authority
You also have the right to make a complaint at any time to the supervisory authority in the appropriate jurisdiction.
The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
Third parties. We will receive personal data about you from various third parties as set out below:
Analytics solutions from the following parties:
Adobe Analytics based in Ireland
Content Square based in France
Technical monitoring solution from the following party:
New Relic based in the USA
Maps services from the following parties:
Google Maps based in the USA
Baidu Maps based in China
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose-Activity / Notifying you about changes to our privacy notice
Type of data / (a) Identity (b) Contact (c) Marketing and Communications
Lawful basis for processing including basis of legitimate interest / (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated)
Retention period / 12 months
Purpose-Activity / To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of data / (a) Identity (b) Contact (c) Technical
Lawful basis for processing including basis of legitimate interest / (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
Retention period / 12 months
Purpose-Activity / To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Type of data / (a) Technical (b) Usage
Lawful basis for processing including basis of legitimate interest / Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
Retention period / 25 months
Purpose-Activity / To provide you with marketing communication and information about our company and products
Type of data / (a) Identity (b) Contact (c) Marketing and Communications
Lawful basis for processing including basis of legitimate interest / (a) Necessary for our legitimate interests (to develop our products/services and grow our business) (b) Consent
Retention period / Following notification that the data subject no longer wishes to receive marketing communications
Purpose-Activity / To respond directly to you after you contacted us
Type of data / (a) Identity (b) Contact (c) object of your communication, Marketing and Communications
Lawful basis for processing including basis of legitimate interest / (a) Necessary for our legitimate interests (to respond to your query) (b) Consent
Retention period / 48 months after the last communication
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are set out in the table above.
Marketing
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of activities/purposes 1-4 above.
Discolures of your personal Data
Subject to your consent, we may share your personal data with internal and external third parties.
In any case, we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
We share your personal data within the Rolex group of companies. This may involve transferring your data outside the European Economic Area (EEA) or Switzerland.
Some of our external third parties are based outside the EEA or Switzerland so their processing of your personal data will involve a transfer of data outside the EEA or Switzerland.
Whenever we transfer your personal data out of the EEA or Switzerland, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. Switzerland is such a country.
Where we use certain service providers, we may use Standard Contractual Clauses approved by the European Commission which ensure that an adequate level of protection for personal data can be maintained. If necessary, we agree on supplementary measures.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Cookies & third-party links
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see here: Rolex Cookies
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Your legal rights
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact the personal data supervisor.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Contact Rolex
If you have any questions or concerns regarding this Policy, our privacy practices or your communication with Rolex, please contact Rolex in writing or by telephone:
ROLEX SA
Rue François-Dussaud, 3-5-7
1211 Genève 26 – Switzerland
+41 22 302 22 00
Email: [email protected] ROLEX SA only responds to enquiries concerning data protection. Please send any communications in either English or French.
Enquiries: [email protected] ROLEX SA only responds to enquiries concerning its after-sales service. Please send any communications in either English or French. For any other questions, please get in touch with your retailer.