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The Guardian - Back to homeThe Guardian

Consumer rights

August 2024

  • the Blue Light Card

    Your problems, with Anna Tims
    Blue Light Card ‘reward’ has now turned into £3,941 loss

  • a yellow embossed wallet featuring the Aviva logo

    Consumer champions
    Car insurance error took cost to more than £2,000

  • Invoice for care home fees.

    Your problems, with Anna Tims
    A cheque from Equiniti to pay my late husband’s care home fees got lost in post

  • Jim and Liz Bunce thought they had done the right thing by insulating their loft.

    ‘They encouraged us to insulate our home. Now it’s unmortgageable’

  • Your problems, with Anna Tims
    Opodo cancelled our ‘confirmed’ flight home from Japan

  • Your problems, with Anna Tims
    Energy firms pile on the agony for the vulnerable

  • Australian customer service
    I bought secondhand designer shoes online, but within a few months they fell apart. What are my rights?

  • Consumer champions
    Google listed my restaurant’s number as its British HQ

July 2024

  • Have you locked your bike? sign warning about bike theft. But the lock can be stolen too.

    Consumer champions
    Insurance won’t pay my stolen bike claim because the lock was stolen, too

  • Retirement homes being built by by McCarthy Stone.

    Your problems, with Anna Tims
    We have been left cold and wet in our leaking retirement home

  • An E.ON sign in red, yellow and blue.

    Your problems, with Anna Tims
    E.ON took direct debits from my son’s account after it was told of his suicide

  • A woman at a computer wearing a phone headset

    Insurance: UK watchdog urged to clamp down on ‘abysmal’ claims handling

  • Money hacks
    If things go wrong on holiday: how to claim back or avoid some of the costs

  • Money hacks
    Cards, cash and currencies: how to make your money go further on holiday

  • Consumer champions
    Hyundai wants £6,300 from driver forced to end lease

  • Consumer champions
    My abusive ex-partner won’t let me sell my home or buy him out

  • Money hacks
    Ticket to ride: how to cut costs on holiday car hire, train travel and bike transport

  • Your problems, with Anna Tims
    Cheap Virgin Media O2 Volt broadband deal came at a high price

  • Don’t get left in the dark over payouts if your power is cut off

  • Your problems, with Anna Tims
    Waitrose won’t fork out after its meatball broke my tooth

About 4,975 results for Consumer rights
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