Join Team T28

Careers

Operations Coordinator

Who We Are:

Tower 28 is building a world where beauty is accessible, inclusive, and sensitive. We want to push the boundaries of what beauty should be, a mix of high quality, high standards, and high levels of fun. We want to be a beauty big sister, who knows what’s right (clean, non-toxic, vegan, cruelty-free) but also knows how to have a good time (clean beauty doesn’t have to be so serious!).

As the Operations Coordinator, you will be responsible for providing excellent customer service to our wholesale and internal customers, working closely with the Manager of Operations. This role requires impeccable attention to detail, strong organizational skills, and an ability to communicate directly and empathetically with a variety of stakeholders.

This is a full-time role, with a hybrid work schedule based in West LA. This role will report directly to the VP of Operations.

What You'll Be Doing:

Sales Order Fulfillment

Coordinate the fulfillment of internal, DTC and wholesale orders with third party logistics
Maintain pricing & assortments, enter orders, prioritize order fulfillment and inventory allocations for 3PL
Maintain out of stock lists, coordinate order revisions due to back orders, verify pricing, schedule logistics as needed
Coordinate invoicing with Accounting after fulfillment

Logistics

Coordinate pick up and delivery of inbound, outbound and drop shipments
Verify deliveries, track shipments, request and provide PODs

Purchasing

Enter purchase orders, goods receipts and transfer orders
Reconcile receiving discrepancies
Maintain open order report accuracy (update due dates/delivery dates, report issues)

Item Master Maintenance

Create and maintain item codes in ERP system
Assign UPCs and maintain accurate versions in system
Structure Bills of Material and control versioning
Set up items/SKUs with retail partners

Who You Are:

1-2 years’ experience in a fulfillment or operations environment
A highly detail-oriented taskmaster who loves a good checklist + challenge
A problem-solver, easily identifying problems and proposing effective solutions
Process-oriented, able to connect the dots and understand the impact of your role on cross-functional areas of the business
Strong communicator, ability to raise and address issues cross-functionally
A positive + motivated individual that gets energy from a fast-paced startup environment
Open to wearing many hats to learn + grow within the organization (a ‘no task is too small’ spirit!)
Passionate about the beauty industry

You Have:

Hustle: Resourcefulness, can-try-attitude, out of the box thinking.
Ownership: Positive attitude when faced with obstacles and the willingness to develop alternative approaches to overcome them.
Analytical Skills: As evidenced by problem solving capabilities and previous ownership of analytical tasks and projects.
Cool: Stay calm under pressure, ability to influence, high emotional intelligence
Collaborative style: able to work in a fast-paced growth organization, lead teams and work within them in an environment of high change