MAPFRE Insurance (US) Reviews

Got my renewal from my previous insurance company that was 50% higher than last year. Called my regular insurance agent for my home and she set up a new MAPFRE quote. everything went no problem. 30% less than previous policy.

Date of experience: August 22, 2024

George has been of AMAZING assistance! He is SO attentive and willing to get you the lowest possible price! He has helped out both me and my mother will finding amazing coverage with fantastic plans!

Date of experience: August 22, 2024

Great customer service, Lauren is god sent I cannot make that up. Very kind and informative, never made me feel like I was just a number!

Date of experience: August 22, 2024

Vanessa took care of my request to cover a new car and switch my second car coverage to AAA quickly and efficiently - and at a great rate!

Date of experience: August 22, 2024

Debra was very helpful and efficient with the setup and execution of the new MAPFRE Insurance policies for myself and my wife, and she was able to provide us significantly enhanced coverage with lower premiums. Working with her over the phone was straightforward and a pleasure!

Date of experience: August 22, 2024

Julie is honestly AMAZING!! She made me feel very comfortable and was very patient with me ! Answered all my questions very well! I’m a first time driver and she genuinely made my first experience less stressful,I would definitely recommend so many people to her thank u so much Julie for everything !

Date of experience: August 19, 2024

Ease and quickness of obtaining insurance for my new vehicle. Very convenient to e sign, all documents were forwarded to me right away..

Date of experience: August 20, 2024

The Best Auto Insurance Costumer service that I have experienced in my lifetime was today with Julie Sullivan!
She deserves the best award available!
I would recommend Mapfre insurance to anyone looking for a Great insurance policy!

Date of experience: August 22, 2024

Karen Chambers was so sweet and helpful! I’m a first time car buyer and had so many questions and she worked with me all day to find the perfect plan. I’m so grateful for her help and even more grateful that I chose Mapfre!

Date of experience: August 19, 2024

Chris was very knowledgeable, helpful, and kind. He listened to me & suggested exactly what I was looking for. I would recommend him as my agent to anyone!

Date of experience: August 19, 2024

Linda Nom was excellent in the explaining the difference between the car insurance policy I had with what Mapfre can offer me for less money. She also had recommendations for a few changes in coverage that made sense to me. Her demeanor was professional and pleasant throughout our time together.

Date of experience: August 16, 2024

Incredible!!! I've been a Mapfre customer for years. I've never been in an accident, never filed a claim. On this past Thursday, I was taking a left at a green light. Immediately after turning there was a car in the other lane that was 2 feet over the double line IN MY LANE! My choice was either a collision with her or the curb. The curb flattened both tires and damaged a rim. I watched her go through the light in my rear view mirror. Kevin, my insurance adjuster, was in my driveway at 9 am Friday. I got an email at 3 pm from Mapfre with a direct deposit check attached and an offer of supplements in case of unseen damage. Incredible!!! My son works for a large dealership and works with insurance adjustors every day. He's never seen a claim paid on the same day! Incredible!!!

Date of experience: August 08, 2024

Jessica Walsh was professional, knowledgeable and understood our needs and did so in a most caring way.

Date of experience: August 21, 2024

The agent Evgenia Mastrogiannakou not only provided me with the best service and rate but also was incredibly knowledgeable on insurance policy questions ranging from auto to property . She is the best ! Thanks Jenny !

Date of experience: August 14, 2024

Process was easy and explained to me in detail. Great working with Mike , he was extremely helpful and genuine . Kimarie

Date of experience: August 19, 2024

Great customer service, I’m very happy switching my insurance to the new one MAPFRE.

Date of experience: August 22, 2024

I received a call on a Sunday which was great. I was able to switch my policies and all my questions were answered. Great experience and I’m very appreciative

Date of experience: August 18, 2024

David was excellent, he retuned calls and e-mails promptly and explained everything to me, switching over was so easy

Date of experience: August 16, 2024

Was referred by my car sales associate about your company for car insurance. Spoke with an insurance agent; Matt Sacco at Sullivan Insurance Group and he was VERY helpful in providing me coverage on my new vehicle along with answering any questions that came to mind. Very pleased and Thank you Matt!!!

Date of experience: August 05, 2024

Debra was very helpful, clear and helped explain everything. Was able to save more switching back over to MAPFRE from Travelers while adding more to the policy.

Date of experience: August 13, 2024